Qureos Mentor

Illumina Technology Solutions

<div><p><b>About Illumina Technology Solutions, LLC</b></p><p></p><p><br>
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com</p><p><b><br>
About the role</b><br>
<br>
The <b>Customer Success Specialist within</b> the <b>Customer Experience &amp; Growth (CXG)</b> team for <b>Business Applications</b> plays a critical role in driving and delivering high-impact partner-facing events, such as the <b>Dynamics 365 Solution Architect Bootcamps</b> and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with <b>Dynamics 365</b>, <b>Power Platform</b>, and <b>Copilot Studio/AI Agent development</b>.</p><p>
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.</p><p><b><br>
Essential Functions</b><br>
<br>
<b>Demand Generation &amp; Partner Registration</b></p><ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader"><b>
Content Management</b></h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader"><b>
End-to-End Event Planning &amp; Project Management</b></h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader"><b>
Post-Event Wrap-Up</b></h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader"><b>
Continuous Improvement</b></h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul><p><b>
Required Qualifications</b><br>
<br>
<b>Core Skills &amp; Competencies</b></p><ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader"><b>
Preferred Experience</b></h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul><p></p><p><b><br>
Performance Indicators</b></p><ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul><p><br>
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</p></div>

Customer Success Specialist

<div><p><b>About Illumina Technology Solutions, LLC</b></p><div>
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com</div><p><b><br>
About the role</b></p><ul><li>
As a Dynamics 365 Finance and Operations Dev, you will be responsible for collaborating with the client /end business and the technology teams; is responsible for implementing large Microsoft Dynamics 365 Commerce projects; is client-focused, team-oriented, and with exceptional communication skills</li></ul><p><b>
Essential Functions</b></p><ul><li>
Plan, configure and implement D365 Commerce for our clients &bull; Employ your knowledge of business processes and D365 Commerce to develop solutions</li><li>
Create Business process work-though, functional requirements documents and functional design documents for in-scope functionality</li><li>
Be the interface between our clients and our development &amp; quality engineering teams &ndash; providing clarification to queries that arise</li><li>
Perform user acceptance testing of the functional requirements of the system and business processes</li><li>
You will participate in the setup and execution of project workflows &bull; Managing and building client relationships is your foremost responsibility</li><li>
You will plan, prioritize, and create a project plan</li><li>
You will be a team player with strong communication skills and proactively contribute to team discussions</li></ul><p><b>
Required Qualifications</b></p><ul><li>
5-7 years of experience as Functional Consultant in Dynamics 365 / Dynamics AX in Retail module; with at least 3 years of expertise in Dynamics 365 Commerce</li><li>
Must have performed at least two full lifecycle implementations of D365 Commerce / AX 2012 Retail implementations</li><li>
Hands on experience in the Retail/Commerce and e-Commerce industry with a sound understanding of the value flow within ERP systems</li><li>
Good at client interactions, able to set &amp; manage stakeholder expectation</li><li>
Ability to manage requirements/scope and risks appropriately</li><li>
Ability to identify risks, issues, find solution and plan/mitigate/resolve them</li><li>
Experience of rollouts, deployments, upgrade</li><li>
Experience of setting up new stores, store migrations</li><li>
Experience of code / fix push to MPOS and CPOS</li><li>
Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station</li><li>
Good exposure to Finance &amp; SCM domains and Retail industry knowledge</li><li>
Ability to build the necessary test artifacts to test the functionality of the modules deployed</li><li>
Good presentation and communication skills</li><li>
Create end-user documentation</li><li>
Plan and implement user onboarding and support post onboarding hyper care</li><li>
Work with a global team and guide them with issue resolution</li></ul><div><b>
Additional Information</b></div><ul><li>
Knowledge of Azure</li><li>
Knowledge of integration with other ERP / business systems</li><li>
Knowledge of Project Management</li><li>
Knowledge of SQL to write a basic query</li><li>
Dynamics 365 Retail/ Commerce certifications</li></ul><div>
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div></div>

D365 Retail Commerce Functional Consultant

Join Illumina Technology Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Illumina Technology Solutions

ABOUT_COMPANY

Customer Success Specialist

D365 Retail Commerce Functional Consultant