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Incisive Computing Solutions

About Omni~View At Omni~View, we help businesses in the portable storage industry streamline their operations through powerful, user-friendly software. Our flagship product, Omni~View, is an end-to-end solution that integrates entire backend services into one unified platform.As a growing SaaS company, we pride ourselves on delivering smart, scalable solutions that empower our customers to grow with confidence. We are a fast-moving, collaborative team that values initiative, insight, and the voice of the customer.Position OverviewWe are looking for an Operations Specialist to strengthen our internal operations with reporting across support and implementation. This role is designed to augment reporting capabilities &mdash; particularly in technical issue resolution and report development.The ideal candidate is technically capable, detail-oriented, and interested in developing deep expertise in the role.Compensation and BenefitsSalary:$65,000 - $85,000 DOQBenefits:<ul><li>3 weeks paid vacation annually (accrued)</li><li>401(k) with 3% employer match</li><li>Remote work opportunities</li></ul>Key ResponsibilitiesImplementation &amp; Project Support<ul><li>Support implementation efforts through task execution and coordination.</li><li>Assist with data setup, validation, and configuration.</li><li>Track implementation tasks, timelines, and customer dependencies.</li></ul>&middot; Follow up with customers for required information and next steps.Technical Support<ul><li>Serve as an operations resource, handling internal and external requests.</li><li>Identify application issues and data inconsistencies.</li><li>Investigate issues using logs, SQL queries, and internal tools.</li><li>Collaborate within the Operations team to triage bugs and track resolutions.</li><li>Identify recurring issues and contribute to long-term fixes and documentation.</li><li>Contribute to the success of implementation and development teams.</li></ul>Reporting &amp; Data Support<ul><li>Build, modify, and maintain customer and internal reports.</li><li>Write and maintain SQL queries to support reporting needs. Bonus for basic knowledge of C# and Active Reports.</li><li>Take ownership of report-related support tickets and enhancements.</li><li>Assist with new report development during implementations.</li><li>Ensure reports are accurate, performant, and clearly documented.</li><li>Partner with implementation and support teams to standardize reporting conventions.</li></ul>Required Skills &amp; Qualifications<ul><li>2&ndash;5 years of experience in a software implementations, support, operations, reporting, or other technical role.</li><li>Working knowledge of SQL (reading, writing, and troubleshooting).</li><li>Experience building or supporting reports (Active Reports or similar tools preferred).</li><li>Basic understanding of C# or willingness to learn.</li><li>Strong proficiency with Microsoft Suite tools.</li><li>Ability to work independently and prioritize tasks.</li><li>Professional, service-oriented communication style.</li><li>Comfortable working in a fast-paced, high-growth environment.</li></ul>Performance:This position will be evaluated on:<ul><li>Time to task on implementations</li><li>Customer Success evaluations</li><li>Proficiency and efficiency of software and product implementation</li></ul>Opportunities for GrowthThis position offers the opportunity to grow into a leadership role within Customer Success or Implementation Management. You&rsquo;ll gain direct exposure to customers, influence the product roadmap, and help build scalable processes that define the next phase of Omni~View&rsquo;s success.Compensation &amp; Benefits<ul><li>Vacation: 3 weeks of paid vacation annually (accrued).</li><li>401(k): Employer-matched retirement plan (3% match).</li><li>Health Reimbursement: $350/month health reimbursement allowance.</li></ul>Apply Today Join a mission-driven team that&rsquo;s reshaping an industry&mdash;and have a direct hand in how our customers succeed with Omni~View.Job Type: Full-timePay: $65,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>Paid time off</li></ul>Compensation Package:<ul><li>Performance bonus</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>In what type of role have you worked with SQL? </li></ul>Describe your role working with SQL?Experience:<ul><li>Customer Success: 2 years (Required)</li><li>SaaS implementation: 2 years (Required)</li></ul>Ability to Relocate:<ul><li>Minneapolis, MN 55410: Relocate before starting work (Preferred)</li></ul>Work Location: Hybrid remote in Minneapolis, MN 55410

Operations Specialist

Join Incisive Computing Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Incisive Computing Solutions

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Operations Specialist