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Indu Kishore Logistics

JOB OVERVIEWJob Title: Customer Service Agent &ndash; 3PL (Freight &amp; Warehouse)Department: OperationsDivision: OperationsReporting to: General ManagerJob PurposeTo act as the key point of contact between warehouse operations, freight forwarding teams, and clients&mdash;ensuring end-to-end service across order fulfillment, freight coordination, and last-mile delivery. This role manages customer interactions for both storage/distribution and freight-related requests including pricing, shipment handling, documentation, and service quality.POSITION DETAILSDuties &amp; ResponsibilitiesOperational Responsibilities &ndash; Warehousing &amp; Distribution<ul><li>Act as the primary liaison between internal warehouse teams and external clients for all operational matters.</li><li>Receive, acknowledge, and process orders through the system and ensure timely handover to operations.</li><li>Coordinate with planning, transport, and warehouse teams to ensure accurate execution of customer requests.</li><li>Prepare and maintain documentation such as delivery notes, invoices, GRNs, MDNs, and stock summaries.</li><li>Monitor inventory transactions and maintain real-time system updates.</li><li>Handle customer queries, complaints, or escalation requests in a professional manner.</li><li>Support cycle counts, inventory reconciliation, and regular stock audits.</li><li>Ensure SOP compliance and document all activities for audit readiness.</li></ul>Operational Responsibilities &ndash; Freight (Air/Sea/Land)<ul><li>Obtain competitive freight quotes from global network partners across all modes&mdash;air, sea, land.</li><li>Analyze and prepare tailored proposals based on customer needs (transit time, routing, pricing).</li><li>Present freight quotes to customers in a professional format with clear cost breakdowns and service terms.</li><li>Follow up on proposals, resolve queries, and actively engage in converting opportunities into confirmed deals.</li><li>Coordinate with freight partners and internal operations teams for booking shipments.</li><li>Arrange and follow up on documentation such as commercial invoices, packing lists, and shipping instructions.</li><li>Liaise with customs clearance teams to ensure smooth clearance and on-time deliveries.</li><li>Track freight shipments, update customers proactively, and close jobs with final billing and PODs.</li><li>Ensure compliance with all trade and customs regulations as applicable.</li></ul>Other Duties<ul><li>Escalate unresolved client issues to the Customer Service Supervisor.</li><li>Support internal improvement initiatives and contribute to client review meetings.</li><li>Perform any other duties assigned by management in line with business needs.</li></ul>JOB SPECIFICATIONQualification<ul><li>High School Certificate (essential)</li><li>Diploma or Bachelor's Degree in Logistics/Supply Chain (preferred)</li></ul>Experience<ul><li>Minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Experience in air, sea, and land freight coordination, including quoting and documentation</li><li>Familiarity with UAE customs processes is a strong advantage</li></ul>Job Skill SpecificationTechnical Skills<ul><li>Proficient in MS Office (Excel, Word, Outlook)</li><li>Experience with WMS, ERP, and freight systems</li><li>Understanding of Pricing, preparing quotes, understanding of Incoterms, HS codes, and international shipping documents</li></ul>Communication<ul><li>Fluent in English (written and spoken)</li><li>Professional communication and negotiation skills with clients and network agents</li></ul>Behavioral Competencies<ul><li>Customer-first approach with attention to service detail</li><li>Proactive follow-up and deal conversion mindset</li><li>Ability to multitask between warehousing and freight functions</li><li>Organized, reliable, and solution-oriented under pressure</li><li>Team player with ethical conduct and integrity</li></ul>OthersAge: 25 &ndash; 30 Yrs.Sex: Male / FemaleNationality: Any nationalityJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Do you have minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Do you have experience in air, sea, and land freight coordination, including quoting and documentation</li></ul>

Customer Service Agent (CSA)- 3PL ( Freight & Warehouse)

Join Indu Kishore Logistics and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Indu Kishore Logistics

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Customer Service Agent (CSA)- 3PL ( Freight & Warehouse)