Qureos Mentor

Infas Middle East LLC

The purpose of this role is to lead, coordinate, and control all operational activities within EDMS, including preparation, physical handling, regrouping, scanning, validation, and indexing of documents. The Team Leader ensures timely delivery, quality compliance, and customer satisfaction in line with InfasME and client requirements. The role involves managing daily operations, motivating teams, enforcing policies, monitoring KPIs, and providing reports to management and clients. Planning & Organization· Ensure project daily and weekly targets are met with the highest standards of quality and timeliness.· Conduct daily QC checks on prepared, scanned, and validated documents, providing feedback to QCs, clients, and management.· Prepare operational reports on volume, quality, and discrepancies.· Monitor SLA adherence and ensure operational continuity.· Coordinate workflows across preparation, scanning, indexing, and physical file handling teams.People Excellence & Team Management<ul><li>Supervise, coach, and motivate team members (~20+) to achieve departmental KPIs.</li><li>Conduct daily briefings, coaching sessions, and monthly staff observations.</li><li>Identify, develop, and mentor potential new Team Leaders.</li><li>Recognize and reward team efforts to maintain morale and performance.</li></ul>Customer & Stakeholder Engagement<ul><li>Communicate effectively with clients on operational updates, discrepancies, and resolutions.</li><li>Collaborate with internal stakeholders (Operations Supervisor) to ensure smooth delivery.</li><li>Ensure proper handling and storage of physical documents with no loss or damage.</li></ul>Operational Efficiency & Risk Management<ul><li>Ensure all EDMS processes (preparation, scanning, regrouping, indexing) are executed according to policy.</li><li>Track performance against targets; initiate corrective/preventive measures to avoid delays or quality issues.</li><li>Oversee audits (daily, weekly, monthly) and escalate deviations when required.</li><li>Ensure compliance with company policies, client requirements, and data security standards.</li></ul>

Team Leader (Project-based) - Arabic Speaker

The Infrastructure Technical Lead is responsible for leading, designing, implementing, and maintainingscalable and secure IT infrastructure environments across on-premises and cloud platforms(Azure/AWS). The role ensures operational excellence, system reliability, and alignment ofinfrastructure solutions with business objectives while providing technical leadership to network,systems, and cloud engineering teams. Infrastructure Management· Lead and track tasks related to the infrastructure team, including network, system, and cloudengineers/administrators.· Design, deploy, and maintain infrastructure components — servers, storage, networks, cloudservices, virtualization, and backup systems.· Oversee hybrid environments (on-premises and cloud).· Ensure system performance, scalability, and high availability.· Implement and manage disaster recovery and business continuity strategies, including replicationand DR sites.· Define and enforce IT infrastructure standards, policies, and compliance frameworks.· Evaluate, select, and integrate new technologies, vendors, and tools.· Manage vendor relationships, SLAs, and contracts.· Develop and maintain infrastructure roadmaps aligned with organizational IT strategy.· Provide escalation-level technical support for complex infrastructure issues. Project Support & Delivery· Collaborate with project managers and business stakeholders to define infrastructure requirements, timelines, and deliverables. · Prepare technical designs, architecture diagrams, and implementation roadmaps. · Support infrastructure-related projects from planning to delivery. · Conduct risk assessments, testing, and validation for new solutions. · Provide hands-on support during migrations, cutovers, and upgrades to minimize downtime. · Monitor and report project progress and escalate issues as necessary. · Ensure proper handover of completed projects to operational support teams. Documentation & Governance · Maintain standard operating procedures (SOPs), architecture documentation, and project records. · Contribute to infrastructure strategy, capacity planning, and budgeting. · Support IT audits and compliance reviews by providing relevant infrastructure documentation and evidence.

Infrastructure Technical Lead

Join Infas Middle East LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infas Middle East LLC

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Team Leader (Project-based) - Arabic Speaker

Infrastructure Technical Lead