Qureos Mentor

Infas Middle East LLC

The purpose of this role is to lead, coordinate, and control all operational activities within EDMS, including preparation, physical handling, regrouping, scanning, validation, and indexing of documents. The Team Leader ensures timely delivery, quality compliance, and customer satisfaction in line with InfasME and client requirements. The role involves managing daily operations, motivating teams, enforcing policies, monitoring KPIs, and providing reports to management and clients. Planning & Organization· Ensure project daily and weekly targets are met with the highest standards of quality and timeliness.· Conduct daily QC checks on prepared, scanned, and validated documents, providing feedback to QCs, clients, and management.· Prepare operational reports on volume, quality, and discrepancies.· Monitor SLA adherence and ensure operational continuity.· Coordinate workflows across preparation, scanning, indexing, and physical file handling teams.People Excellence & Team Management<ul><li>Supervise, coach, and motivate team members (~20+) to achieve departmental KPIs.</li><li>Conduct daily briefings, coaching sessions, and monthly staff observations.</li><li>Identify, develop, and mentor potential new Team Leaders.</li><li>Recognize and reward team efforts to maintain morale and performance.</li></ul>Customer & Stakeholder Engagement<ul><li>Communicate effectively with clients on operational updates, discrepancies, and resolutions.</li><li>Collaborate with internal stakeholders (Operations Supervisor) to ensure smooth delivery.</li><li>Ensure proper handling and storage of physical documents with no loss or damage.</li></ul>Operational Efficiency & Risk Management<ul><li>Ensure all EDMS processes (preparation, scanning, regrouping, indexing) are executed according to policy.</li><li>Track performance against targets; initiate corrective/preventive measures to avoid delays or quality issues.</li><li>Oversee audits (daily, weekly, monthly) and escalate deviations when required.</li><li>Ensure compliance with company policies, client requirements, and data security standards.</li></ul>

Team Leader (Project-based) - Arabic Speaker

This role is responsible for coordinating and managing all operational activities related to document management backlog and ongoing projects. The primary objective is to ensure projects are executed effectively in compliance with InfasME standards and client requirements.The position requires applying in-depth knowledge of document management processes and InfasME’s customer experience framework to internal and external stakeholders. Key responsibilities cover the entire EDMS (Electronic Document Management System) operations lifecycle, including validation, indexing, data cleansing, scanning, capturing, preparation, and regrouping. The role holder is accountable for delivering high-quality outcomes aligned with customer satisfaction, Balanced Scorecard (BSC) objectives, and Key Performance Indicators (KPIs). Planning & Organization· Ensure daily and weekly project targets are achieved to the highest quality standards.· Conduct daily Quality Control (QC) checks on validation, indexing, and physical applications; provide feedback to client SPOCs and InfasME management.· Monitor reports on document receipt, QC results, and discrepancies.· Deliver assigned tasks within agreed timelines.· Guarantee adherence to company policies, procedures, and SLAs.· Drive cost efficiency and operational effectiveness.· Facilitate effective cross-departmental communication.· Handle escalated customer complaints promptly and ensure corrective actions.· Promote a customer-friendly approach across the team.· Act on customer feedback to improve services.Performance Indicators:· Achievement of quantitative & qualitative targets· Audit & QC findings· Adherence to SLAs and reporting compliance· Timely submission of daily & weekly reportsFinancial Excellence· Contribute to project-based revenue, cost efficiency, and profitability.Performance Indicator:· Revenue targets (project-specific)Customer Excellence· Monitor and report staff performance to continuously enhance quality.· Ensure secure and accurate handling of all documentation.· Supervise document quantity checks and attestation processes.· Manage team members’ system access rights.· Assign and oversee tasks for direct reports.Performance Indicators:· Adherence to SLA targets· Reduction in discrepancies or losses· Improved customer satisfaction ratingsProcess Excellence· Ensure strict compliance with the defined document management process.· Oversee preparation and handover of documents for filing and storage.· Track performance against targets and take preventive actions to mitigate risks.· Conduct daily, weekly, and monthly audits.Performance Indicators:· QC audit results· Timeliness of reports and escalations· Adherence to documented processesFrameworks, Boundaries & Decision-Making AuthorityThe role requires close coordination with clients and internal stakeholders. The job holder is expected to resolve routine operational issues independently while escalating recurring or exceptional deviations to the direct manager, along with recommendations.

Operations Supervisor (Project-based) - Arabic Speaker

The Infrastructure Technical Lead is responsible for leading, designing, implementing, and maintainingscalable and secure IT infrastructure environments across on-premises and cloud platforms(Azure/AWS). The role ensures operational excellence, system reliability, and alignment ofinfrastructure solutions with business objectives while providing technical leadership to network,systems, and cloud engineering teams. Infrastructure Management· Lead and track tasks related to the infrastructure team, including network, system, and cloudengineers/administrators.· Design, deploy, and maintain infrastructure components — servers, storage, networks, cloudservices, virtualization, and backup systems.· Oversee hybrid environments (on-premises and cloud).· Ensure system performance, scalability, and high availability.· Implement and manage disaster recovery and business continuity strategies, including replicationand DR sites.· Define and enforce IT infrastructure standards, policies, and compliance frameworks.· Evaluate, select, and integrate new technologies, vendors, and tools.· Manage vendor relationships, SLAs, and contracts.· Develop and maintain infrastructure roadmaps aligned with organizational IT strategy.· Provide escalation-level technical support for complex infrastructure issues. Project Support & Delivery· Collaborate with project managers and business stakeholders to define infrastructure requirements, timelines, and deliverables. · Prepare technical designs, architecture diagrams, and implementation roadmaps. · Support infrastructure-related projects from planning to delivery. · Conduct risk assessments, testing, and validation for new solutions. · Provide hands-on support during migrations, cutovers, and upgrades to minimize downtime. · Monitor and report project progress and escalate issues as necessary. · Ensure proper handover of completed projects to operational support teams. Documentation & Governance · Maintain standard operating procedures (SOPs), architecture documentation, and project records. · Contribute to infrastructure strategy, capacity planning, and budgeting. · Support IT audits and compliance reviews by providing relevant infrastructure documentation and evidence.

Infrastructure Technical Lead

Join Infas Middle East LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infas Middle East LLC

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Team Leader (Project-based) - Arabic Speaker

Operations Supervisor (Project-based) - Arabic Speaker

Infrastructure Technical Lead