Qureos Mentor

Instacare Technologies

Job Summary:The SEO Team Lead is responsible for developing, implementing, and managing comprehensive SEO strategies to improve the company&rsquo;s online visibility, website traffic, and search engine rankings. This role involves leading a team of SEO specialists, analyzing performance metrics, and ensuring all SEO initiatives align with the company&rsquo;s overall marketing and business goals.Key Responsibilities:<ul><li>Strategy &amp; Planning</li><li>Develop and execute SEO strategies to improve organic search visibility and website performance.</li><li>Conduct keyword research, competitor analysis, and market trend studies.</li><li>Define on-page and off-page optimization roadmaps.</li><li>Collaborate with content and development teams to ensure SEO best practices are followed.</li><li>Team Leadership</li><li>Supervise and guide SEO specialists and interns.</li><li>Assign tasks, monitor progress, and review completed work for quality and accuracy.</li><li>Provide ongoing training, mentoring, and performance feedback to team members.</li><li>On-Page Optimization</li><li>Optimize website content, meta tags, headings, and URLs for search engines.</li><li>Ensure technical SEO elements like site speed, mobile-friendliness, and indexation are properly maintained.</li><li>Work closely with developers to fix crawl errors and improve site structure.</li><li>Off-Page Optimization</li><li>Develop and implement link-building strategies to improve domain authority.</li><li>Monitor backlinks and ensure compliance with Google Webmaster Guidelines.</li><li>Build partnerships for guest posting, PR backlinks, and influencer outreach.</li><li>Analytics &amp; Reporting</li><li>Monitor SEO performance using Google Analytics, Search Console, Ahrefs, SEMrush, etc.</li><li>Prepare monthly performance reports with insights and recommendations.</li><li>Track and report KPIs such as traffic, rankings, conversions, and ROI.</li><li>Cross-functional Collaboration</li><li>Work with content, social media, and paid marketing teams to align SEO with broader campaigns.</li><li>Collaborate with product and design teams for user experience improvements.</li><li>Continuous Improvement</li><li>Stay up to date with Google algorithm changes and SEO trends.</li><li>Recommend and implement new tools or technologies to enhance SEO results.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

SEO Team Leadd

Job Summary:The Customer Success Team Lead is responsible for ensuring customer satisfaction, retention, and growth by managing a team of customer success representatives. This role focuses on driving excellent customer experiences, building long-term relationships, and ensuring clients achieve maximum value from the company&rsquo;s products or services.Key Responsibilities:1. Team Leadership &amp; Management<ul><li>Lead, mentor, and support the customer success team to ensure high performance and engagement.</li><li>Set clear goals and KPIs for team members and regularly review performance.</li><li>Conduct training sessions and provide coaching to enhance communication, product knowledge, and problem-solving skills.</li></ul>2. Customer Relationship Management<ul><li>Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.</li><li>Act as an escalation point for complex customer issues and ensure timely resolution.</li><li>Regularly check in with clients to understand their needs, pain points, and expectations.</li></ul>3. Process Improvement &amp; Service Quality<ul><li>Develop and implement customer success processes to improve efficiency and customer experience.</li><li>Monitor customer feedback and suggest actionable improvements to internal teams.</li><li>Ensure that support requests and inquiries are handled promptly and professionally.</li></ul>4. Retention &amp; Growth<ul><li>Work closely with the sales and account management teams to identify upsell and cross-sell opportunities.</li><li>Track customer health scores, renewal rates, and churn metrics.</li><li>Develop retention strategies to reduce customer churn and increase satisfaction.</li></ul>5. Reporting &amp; Analytics<ul><li>Prepare weekly and monthly reports on customer satisfaction, team performance, and key metrics.</li><li>Analyze customer data to identify trends, risks, and opportunities for improvement.</li><li>Present insights and recommendations to senior management.</li></ul>6. Collaboration with Other Departments<ul><li>Coordinate with product, technical, and support teams to ensure smooth client onboarding and issue resolution.</li><li>Share customer feedback with relevant departments to enhance product features and service quality.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong leadership and team management skills</li><li>Excellent communication and interpersonal abilities</li><li>Problem-solving and conflict-resolution expertise</li><li>Customer-centric mindset with strategic thinking</li><li>Strong organizational and analytical skills</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>3&ndash;5 years of experience in customer success, client relations, or account management.</li><li>Prior experience in SaaS or technology-based products is an advantage.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer success Team Lead

Join Instacare Technologies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Instacare Technologies

ABOUT_COMPANY

SEO Team Leadd

Customer success Team Lead