Customer Support Team Lead

InstaCare is looking for a Customer Support Team Lead (B2C) to lead our patient support operations and ensure an excellent experience for patients through calls and WhatsApp. The ideal candidate will guide the support team, maintain service quality, and help improve lead conversion.

Responsibilities

• Lead and support the Patient Support team in daily operations.
• Ensure all incoming patient calls are attended promptly.
• Ensure all WhatsApp inquiries are responded to in a timely and professional manner.
• Be part of the assigned shift and assist patients when required.
• Prepare and manage team shift rosters.
• Ensure proper shift coverage and smooth daily operations.
• Support the team in converting patient inquiries into successful appointments.
• Handle escalated patient concerns professionally.
• Ensure punctuality, discipline, and compliance with company SOPs.
• Guide and support team members whenever required.

Requirements

• Bachelor's degree preferred.
• Minimum 2 years of experience in Customer Support, Call Center, Customer Service, or a similar role.
• Previous team handling experience will be preferred.
• Strong communication, leadership, and problem-solving skills.
• Comfortable working in rotational shifts and a 6-day work week.
• Basic knowledge of Microsoft Office and CRM systems will be an advantage.

How to Apply:

Apply directly via Indeed Easy Apply or send your CV to:

hrmanagerinstacare@gmail.com

Subject: Customer Support Team Lead

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person