Customer Support Executive

Key Responsibilities

• Customer Support: Resolve queries promptly and accurately via phone, chat, or email.
• Ticket Management: Process support tickets and escalate complex issues to Tier 2 technical teams.
• Quality & Compliance: Maintain high Customer Satisfaction (CSAT) scores while strictly following data and compliance guidelines.
• Customer Retention & Sales: Identify upselling or cross-selling opportunities (depending on the project).
• Shift Adaptability: Work in rotational shifts (morning, evening, or night) depending on the regional time zone (e.g., UAE or US).

Typical Requirements

• Education: Minimum Intermediate/A-Levels, though Bachelor’s degrees are generally preferred.
• Communication: Excellent verbal and written English or Urdu skills. For international campaigns, an American or neutral accent is highly valued.
• Experience: Prior customer service or BPO experience is a plus, though fresh graduates can also apply

Compensation & Perks

• Salary Range: PKR 45,000 with uncapped commission.
• Incentives: Performance-based bonuses and shift allowances.

Pay: Rs45,000.00 per month

Work Location: In person