Qureos Mentor

Intelcia

Team Leaders We're Hiring! Team Leaders - Customer Service (B2/B2+ English) - IntelciaAbout Intelcia:Intelcia is a global outsourcing leader with 20+ years of experience, 35,000+ employees, and 85+ operational centers worldwide. We&rsquo;re on a mission to become a Top 10 global outsourcing player by 2025&mdash;and we need talented leaders like you to help us get there!Location: [Sheikh Zayed, Walk of Cairo]Type: Full-timeYour Role:As a Team Leader, you&rsquo;ll guide a team of customer service agents to deliver exceptional support while driving performance, coaching talent, and ensuring smooth operations.Key Responsibilities:- Lead, motivate, and coach a team of customer service reps (1:1s, team meetings).- Monitor KPIs, identify improvement areas, and implement action plans.- Ensure compliance with company policies and handle administrative tasks (attendance, scheduling).- Resolve customer escalations and conflicts with a problem-solving mindset.- Prepare performance reports and communicate updates to management.Who We&rsquo;re Looking For:Language Skills:Fluent English Speakers (B2+ level)Experience:-1 year as a Team Leader/Supervisor (customer service, outsourcing, or BPO).-Experience tracking KPIs and coaching teams. *Gaming* background is a MUST.- Soft Skills:Strong leadership and communication (Arabic is primary).-Customer-first attitude and stress management.Basic Excel/Word skills (for reporting).Why Join Intelcia?Global impact with local flexibility.Growth opportunities in a fast-expanding company.Supportive culture where your leadership makes a difference.How to Apply:Ready to lead and grow? Apply now or tag someone who&rsquo;d be a great fit!Email: Menna.allah@intelcia.com or WA: +201103350580Job Types: Full-time, PermanentPay: From E&pound;22.00 per month

Team Leader

Join Intelcia &ndash; Exciting Career Opportunities Now Hiring!We&rsquo;re launching a new account&quot; Gaming &quot;and looking for talented professionals to fillthese key roles:. Team Leaders. SME. Quality AnalystRequirements:- Fluent in English - 1+ year of experience in a similar role - Gaming Experience or background is a MustReady to grow in a dynamic BPO environment? Apply now or refer a friend!Contact us on WhatsApp: 201103350580 along with your CV or Email : Menna.allah@intelcia.comSeats are limited &ndash; seize this opportunity today!Job Types: Full-time, PermanentPay: From E&pound;20.00 per month

We are Hiring for Portuguese accountStarting date: 8th of DecemberLocation: Sheikh ZayedSalary: 20,5k +129 EUR kpi's &quot;NET&quot;Transportation providedMedical and social insuranceGrads only and experience in CSR chatWhatsApp: +201505361197Job Type: Full-timePay: Up to E&pound;26,900.00 per month

Portuguse CSR

Join Intelcia and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Intelcia

ABOUT_COMPANY

Team Leader

SME

Portuguse CSR