Qureos Mentor

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Personnel Administration Intern will support the HR team in implementing and administering employee records, social insurance, and medical insurance processes. This role provides hands-on exposure to personnel administration tasks, compliance with labor laws, and employee support services, making it an excellent opportunity to gain practical HR experience in a fast-paced, mass-hiring environment.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in maintaining accurate and up-to-date employee records.
 </li>
 <li>
 Support the processing of employee benefits, including health insurance enrollment and deactivation.
 </li>
 <li>
 Help prepare HR-related documents such as HR letters, experience letters, and medical/debit cards.
 </li>
 <li>
 Assist in collecting and organizing hiring documents and employment contracts.
 </li>
 <li>
 Support the preparation and archiving of social insurance forms (Forms 1 &amp; 6).
 </li>
 <li>
 Provide general administrative support to the Personnel Administration team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University student or recent graduate in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Strong interest in HR, personnel administration, and labor law compliance.
 </li>
 <li>
 Detail-oriented with good organizational and record-keeping skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Eagerness to learn and ability to work in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Personnel Administration Intern

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The IT Director will be responsible for leading and managing the IT operations, infrastructure, and technology strategy across multiple call center sites within the region. The role ensures high system availability, security, compliance, and scalability to support business continuity and customer satisfaction. This leader will partner with business stakeholders to align technology initiatives with organizational goals, drive digital transformation, and manage a team of IT professionals across the region.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the regional IT strategy aligned with global IT and business objectives.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, ensuring IT initiatives support call center operations, workforce management, and customer experience.
 </li>
 <li>
 Lead IT governance, ensuring adherence to policies, budgets, and compliance standards.
 </li>
 <li>
 Oversee network, telephony, data center, and cloud services supporting call center operations
 </li>
 <li>
 Ensure maximum uptime and service availability across all sites through proactive monitoring and disaster recovery planning.
 </li>
 <li>
 Manage vendor relationships with telecom providers, hardware/software suppliers, and service integrators.
 </li>
 <li>
 Implement cybersecurity measures to safeguard sensitive customer and employee data.
 </li>
 <li>
 Conduct audits and risk assessments across regional operations.
 </li>
 <li>
 Oversee deployment and maintenance of call center technologies
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 5 year of IT Management Experience
 </li>
 <li>
 Strong background in call center technologies
 </li>
 <li>
 Proven track record in multi-site IT operations management
 </li>
 <li>
 Excellent communication, vendor negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong Risk Assessment and Mitigation Skills.
 </li>
 </ul>
 
 
</div>

Director of Information Technology

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Presentation Designer will be responsible of transform complex ideas and data into clear, compelling, and visually stunning presentations.
 
 
 They will be responsible to uphold brands standards while creating effective, dynamic and well thought out designs for presentations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and design a wide range of visually engaging presentations using PowerPoint and other relevant tools for internal and external audiences, including sales pitches, webinars, and executive keynotes.
 </li>
 </ul>
 
 Work closely with various teams to understand their content and transform data, concepts, and key messages into clear, visually compelling slides.
 
 <ul>
 <li>
 Ensure all presentation materials strictly adhere to our brand guidelines, maintaining a consistent and professional look and feel.
 </li>
 <li>
 Design and integrate custom graphics, icons, infographics, and layouts to enhance the storytelling and visual flow of presentations.
 </li>
 <li>
 Stay current with the latest design trends, tools, and best practices in presentation design to continuously improve the quality and impact of our visual communication.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience with tools like Canva, Google Slides, or Prezi:
 </li>
 <li>
 Strong graphic design skills and proficiency in Adobe Creative Suite (Illustrator, Photoshop)
 </li>
 </ul>
 
 
 Preferred Qualities:
 
 
 <ul>
 <li>
 Eye for detail and a passion for visual storytelling
 </li>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Creative thinker with a flair for innovation
 </li>
 </ul>
 
 
</div>

Presentation Designer

<div>
 
 
 About the Company:
 
 
 
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 A senior operations manager will be responsible for Maintaining and improving the operations by monitoring system performance and identifying and resolving problems. Meeting financial targets by estimating performance requirements and preparing annual budgets. Also will be presenting monthly and annual action plans and objectives, playing a critical role in ensuring efficiency, productivity, and overall success.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 Maintain and improve operational performance by monitoring system performance and identifying and resolving problems.
 </li>
 <li>
 Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
 </li>
 <li>
 Communicate effectively with stakeholders at all levels, including senior management, employees, and external partners.
 </li>
 <li>
 Develop and implement operational strategies that align with the organization's overall goals.
 </li>
 <li>
 Identifies process improvement opportunities and implement best practices to enhance efficiency and effectiveness.
 </li>
 <li>
 Ensure compliance with relevant regulations and standards
 </li>
 <li>
 Meet financial targets by estimating performance requirements and preparing annual budgets.
 </li>
 <li>
 Monitor and control cost to ensure profitability.
 </li>
 <li>
 Prepare and present monthly and annual action plans and objectives to ensure ensuring efficiency, productivity, and overall success.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 2 year Experience working as an Operations Manager in an outsourcing or contact center operation.
 </li>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent leadership, people management, communication and influencing skills at a senior level.
 </li>
 <li>
 Target oriented and able to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
 </li>
 <li>
 Ability to build and maintain strong client relationships.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 </ul>
 
 
</div>

Operations Manager

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 About the Role:
 
 
 
 A Team Leader will be responsible for Leading a team of customer service representatives Driving their performance, coaching them and encourage their skills development.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Facilitate &amp; assist the team through individual coaching sessions and team meetings.
 </li>
 <li>
 Ensure daily monitoring of individual and team performance indicators, to identify areas for improvement and implement the necessary action plans.
 </li>
 <li>
 Ensuring compliance with the company's internal rules and regulations.
 </li>
 <li>
 Ensure administrative supervision of the team (days off, lateness, absence).
 </li>
 <li>
 Improve customer experience and ensuring customer satisfaction.
 </li>
 <li>
 Organize and plan the Team&rsquo;s tasks.
 </li>
 <li>
 Deal with conflicting calls.
 </li>
 <li>
 Editing a reporting of the production of his team if necessary.
 </li>
 <li>
 Proactively alert on possible problems that may affect production.
 </li>
 <li>
 Perform a minimum of 2 hours of call processing per month to maintain business expertise.
 </li>
 <li>
 Implement priority support plans for low performers.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year experience as a Team Leader
 </li>
 <li>
 Proficiency in using MS Office tools.
 </li>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent Communication &amp; negotiation skills.
 </li>
 <li>
 Customer oriented mindset.
 </li>
 <li>
 Ability to manage stress and conflicts.
 </li>
 <li>
 Analytical and synthetical mind.
 </li>
 </ul>
 
 
</div>

Operations Team Lead

<div>
 
 
 About the Company
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to become one of the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Quality Analyst is responsible for monitoring customer interactions to ensure adherence to Client and Intelcia guidelines and processes. This includes monitoring agents&rsquo; performance, identifying areas for improvement, providing constructive feedback to enhance customer satisfaction, and reporting any suspicious or malicious behavior observed during monitoring.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Monitors Contacts to observe adherence to Client&rsquo;s quality requirements and Intelcia's quality policies and procedures
 
 
 &bull; Enhances the coaching process by using the recommended standards and sharing the feedback based on monitoring
 
 
 &bull; Executes the number of observations and feedback required per agent according to the Client request and/or internal standards
 
 
 &bull; Provides feedback to develop agents' opportunities (either to their supervisors or after a side-by-side monitoring
 
 
 &bull; Collects data and develops reports to inform about the top call drivers and main opportunities found
 
 
 &bull; Attends internal &amp; external call calibration sessions following the up-to-date guidelines and variance thresholds
 
 
 &bull; Observes potential inappropriate behaviors and provides real-time alerts that are followed by immediate actions taken
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Excellent command of the English and Arabic languages, with excellent verbal and written skills.
 
 
 &bull; Minimum of 6 months of experience as a Quality Analyst in a BPO
 
 
 &bull; Proficiency in using MS Office tools.
 
 
 &bull; Excellent Communication &amp; negotiation skills.
 
 
 &bull; Customer-oriented mindset.
 
 
 &bull; Analytical and synthetic mind.
 
 
 
</div>

German Quality Analyst

<div>
 
 
 🌍 Join Intelcia as a Customer Service Representative &ndash; U.S. Account (Optimum)
 
 
 
 Intelcia, a global outsourcing leader, is hiring
 
 Customer Service Representatives
 
 to support our U.S. clients with technical assistance and billing inquiries.
 
 
 
 
 
 
 Locations:
 
 
 <ul>
 <li>
 Cairo &ndash; Walk of Cairo (El-Sheikh Zayed)
 </li>
 <li>
 Alexandria &ndash; Borg El Arab (Silicon Waha)
 </li>
 </ul>
 
 
 
 
 
 Work Conditions:
 
 
 <ul>
 <li>
 Rotational shifts (5 working days + 2 days off, with flexibility to swap)
 </li>
 <li>
 9-hour workday (including 1-hour break)
 </li>
 <li>
 Transportation is provided for both male and female employees
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 <ul>
 <li>
 Starting salary:
 
 19,000 EGP
 
 (growth potential up to
 
 32,000 EGP
 
 )
 </li>
 <li>
 Net salary:
 
 14,000 EGP
 
 </li>
 <li>
 KPI incentives up to
 
 $100
 
 </li>
 <li>
 Mobile sell-up bonuses (
 
 $2 &ndash; $22
 
 )
 </li>
 <li>
 Paid training program
 </li>
 <li>
 Comprehensive social &amp; medical insurance
 </li>
 </ul>
 
 
 
 
 
 Eligibility:
 
 
 <ul>
 <li>
 Graduates, undergraduates, and gap-year students
 </li>
 <li>
 Fluent English is a must
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 Send a
 
 1-minute voice note introducing yourself
 
 via WhatsApp to:
 
 01095558673
 
 
</div>

Customer Service Representative

Join INTELCIA and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.