Qureos Mentor

INTELCIA

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 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Operations Business Analysts will evaluate the Operations&rsquo; Performance &amp; KPIs and offer recommendations to increase efficiency. They conduct analysis to identify and evaluate issues and areas for improvement.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Analyse client&rsquo;s data and internal data to provide performance analysis which will include topics related to WFM / QA / Training.
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 Verify the compliance of the implemented solutions with the analyzed requirements
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 Collaborate with other departments to ensure 360 view on all needed account metrics
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 Implement dashboards, KPIs, analysis tools and decision support tools to monitor performance, customer objectives and project profitability
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 Review the process and suggest improvement plans and initiatives to the client
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 Preparing needed business reviews and reports.
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 Qualifications:
 
 
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 Excellent command of the English language, with excellent verbal and written skills.
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 Excellent Analytical Skills and problem solving skills
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 Ability to multi-task, organize, and prioritize work
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Operations Business Analyst

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 About the Role:
 
 
 
 The Fleet Specialist will be responsible for coordinating the transport of the staff provided by managing the company&rsquo;s service providers. He will also be assisting the Fleet Manager in the maintenance and inventory of vehicles and other equipment assigned.
 
 
 
 Responsibilities:
 
 
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 Managing staff transportation logistics
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 Organizes efficient daily routes for all company vehicles to optimize operations.
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 Ensures driver adherence to strict schedules and company policies.
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 Maintains detailed records of all vehicle servicing and inspections.
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 Prepares and implement preventive maintenance schedules for all company vehicles.
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 Manages and resolves transportation team incidents.
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 Manages occasional requests, exceptional situations and complaints from staff.
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 Qualifications:
 
 
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 Minimum of 1 year experience working as a fleet specialist.
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 Excellent communication skills and problem solving skills.
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 Excellent time management skills and organizing skills.
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 Excellent command of Microsoft office tools.
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 Strong Risk Assessment and Mitigation Skills.
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 </ul>
 
 
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Fleet Specialist

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
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 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Customer Service Representative

Join INTELCIA and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

INTELCIA

ABOUT_COMPANY

Operations Business Analyst

Fleet Specialist

Customer Service Representative