Qureos Mentor

INTELCIA

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 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 Qualifications:
 
 
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 Excellent command of the English language, with excellent verbal and written skills.
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multi-task, organize, and prioritize work
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Chat Customer Service Representative

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 A
 
 Reporting Analyst
 
 will be responsible of the strategic bridge between raw data and operational excellence, identifying the "why" behind performance trends, and translating business goals into technical requirements. The expertise will directly impact our ability to drive growth in key areas like Mobile Sales.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Operational Direction:
 
 Provide actionable insights and direction to Operations, Training, and QA teams to close performance gaps.
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 Business Translation:
 
 Act as a bridge between leadership and technical teams by converting high-level business requirements into specific technical requirements for reporting.
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 Performance Optimization:
 
 Formulate and implement solutions to improve critical retention KPIs, such as
 
 Disco Yield
 
 and
 
 Mobile Sales
 
 .
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 Strategic Thinking:
 
 Apply a deep understanding of Altice/Optimum business objectives to guide site-level performance and strategy.
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 Data Mining &amp; MIS Production:
 
 Extract data from multiple internal systems to produce meaningful Management Information Systems (MIS). You will identify trends, highs, and lows across all reporting metrics.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
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 Experience:
 
 3&ndash;5+ years of experience in operations analysis, retention, or a similar data-heavy role (Not an entry-level position).
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 Technical Mastery:
 
 *
 
 Advanced Excel:
 
 (Pivot Tables, Power Query, complex formulas) is a must.
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 Data Tools:
 
 Proficiency in SQL, Tableau, and other BI tools.
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 Analytical Prowess:
 
 Ability to interpret complex datasets and translate them into "the story" behind the numbers.
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 Communication:
 
 Exceptional verbal and written skills; ability to present findings to both technical teams and executive leadership.
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 Problem-Solving:
 
 A proven track record of identifying operational bottlenecks and implementing effective, long-term solutions.
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 </ul>
 
 
</div>

Business Reporting Analyst

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 Mission:
 
 
 
 Your mission is to execute, coordinate, and oversee local/site project activations. You will support the Internal Communications &amp; Initiatives, reaching internal engagement &amp; people experience targets. You will also liaise with B&amp;E country teams to carry out your projects and campaigns engagement plans while following global guidelines.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
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 Coordinate and roll out engaging and purposeful internal and external communications, brand and engagement initiatives in support of the business strategy.
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 Support the coordination of local CSR projects
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 Collect and provide local insights to B&amp;E country and global teams
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 Collect feedback from internal stakeholders into consideration
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 Share local events and news with the country B&amp;E team to build social media content.
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 Live posting of local content on social media apps, following brand guidelines and social media posting process.
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 Monitor performance through established KPIs.
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 Identify weak spots and deliver performance improvement programs
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 Report of all activities according to cluster templates
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 Share knowledge and local best practices among peers and the B&amp;E team
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 Support practices and efforts for capturing knowledge
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 Qualifications:
 
 
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 Minimum 1 year of experience as a Digital Marketing Specialist or a Branding and Engagement Specialist is a must
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 Strong planning abilities.
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 Excellent command of the English language, with excellent verbal and written skills.
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 Proficiency in using MS Office tools.
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 Result oriented
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 Problem-Solving Skills
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 Excellent communication &amp; negotiation skills.
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 </ul>
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Branding and Engagement Specialist

Join INTELCIA and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

INTELCIA

ABOUT_COMPANY

Chat Customer Service Representative

Business Reporting Analyst

Branding and Engagement Specialist