Qureos Mentor

Inter Prompt Global

Key ResponsibilitiesOperational Efficiency<ul><li>Follow departmental workflows and office procedures to ensure maximum efficiency.</li><li>Prepare, update, and maintain departmental documents, reports, and records.</li><li>Support line manager in day-to-day activities and business operations.</li></ul>Client &amp; Stakeholder Management<ul><li>Act as the liaison between field engineers and customers to ensure smooth ticket handling and resolution.</li><li>Handle client queries, requests, and escalations with professionalism and urgency.</li><li>Collaborate with multiple teams to understand and fulfill client requirements, ensuring value-driven service delivery.</li><li>Serve as the face of the company, maintaining strong relationships with clients and stakeholders.</li></ul>Project &amp; Ticket Management<ul><li>Oversee and manage tickets, activities, and projects from initiation to closure.</li><li>Ensure project execution within budget, timelines, and client expectations.</li><li>Coordinate resources to meet deliverables and resolve on-site issues promptly.</li></ul>Compliance &amp; Reporting<ul><li>Ensure adherence to company standards, policies, and procedures.</li><li>Approve engineer invoices and process client-related documents (PO/SRO requests).</li><li>Monitor ongoing activities, provide situational awareness, and share updates with leadership.</li><li>Prepare and deliver strategic recommendations for process improvements and policy updates.</li></ul>Availability &amp; Flexibility<ul><li>Provide 24/7/365 support for calls, emails, and escalations from leadership and team leads.</li><li>Flexible to work extra hours, weekends, public holidays, and rotational shifts as per business needs.</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree in Management.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience of Project Coordination (preferred).</li><li>Strong multitasking and prioritization skills.</li><li>Proactive, self-starter with problem-solving ability.</li><li>Excellent communication and interpersonal skills.</li><li>Strong decision-making and analytical abilities.</li><li>Experience in complex problem analysis, operational need assessment, and developing creative solutions.</li><li>Ability to compile and analyze data, prepare detailed reports, and present insights.</li><li>Strong organizational skills with the ability to establish and manage priorities effectively.</li></ul>Job Type: Full-timeWork Location: In person

Senior Operations Executive

Join Inter Prompt Global and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Inter Prompt Global

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Senior Operations Executive