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Interactive Resources

<div><ul><li>Location: Malvern, Pennsylvania
</li><li>Type: Direct Hire
</li><li>Job #11623
</li><li>Salary: $
</li></ul>Location Type: Hybrid<h1 class="jobSectionHeader"><b>
Senior Manager, Identity &amp; Access Management (IAM) Global Operations</b></h1>
<p><b>Location:</b> Malvern, PA, Charlotte, NC, or Dallas, TX<br>
<b>Industry:</b> Financial Services / Technology / Cybersecurity</p>
<h2 class="jobSectionHeader"><b>Overview</b></h2>
<p>Our organization is seeking a strategic and experienced <b>Senior Manager, Identity &amp; Access Management (IAM) Global Operations</b> leader to transform and scale enterprise IAM operations across a complex global environment.</p>
<p>This role will be responsible for evolving IAM operations from a reactive, manual support model into a modern, automated, metrics-driven operating model that improves security, reliability, compliance, and employee experience.</p>
<p>Reporting to the Head of IAM Operations, this leader will oversee the global IAM operational ecosystem, build high-performing teams, drive automation initiatives, and partner across cybersecurity, engineering, infrastructure, and business functions to deliver secure and scalable identity services.</p>
<p>The ideal candidate brings a strong combination of <b>IAM expertise, operational leadership, automation mindset, and experience driving transformation within large, highly regulated environments.</b></p><p><br>
</p><h1 class="jobSectionHeader"><b>Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>IAM Operations Strategy &amp; Transformation</b></h2>
<ul><li>Define and execute a global IAM operations strategy aligned with enterprise security objectives and Zero Trust principles.
</li><li>Lead the transformation of IAM operations from manual, reactive processes to automated, scalable, and proactive service delivery.
</li><li>Establish operational frameworks, including KPIs, SLAs, service health metrics, and continuous improvement initiatives.
</li><li>Represent IAM operations in executive, governance, risk, and security forums.
</li></ul><h2 class="jobSectionHeader"><b>Operational Excellence &amp; Automation</b></h2>
<ul><li>Drive automation across identity lifecycle management processes, including:
<ul><li>User provisioning and deprovisioning
</li><li>Access requests and approvals
</li><li>Access certifications
</li><li>Privileged and non-privileged access management
</li><li>Exception management
</li></ul></li><li>Identify opportunities to reduce operational complexity, eliminate manual processes, and improve service delivery.
</li><li>Partner with IAM engineering teams to ensure solutions are designed for scalability, reliability, monitoring, and operational support.
</li><li>Promote modern operating practices including automation, DevOps/SRE principles, and service management best practices.
</li></ul><h2 class="jobSectionHeader"><b>Global Service Delivery Leadership</b></h2>
<ul><li>Lead and develop globally distributed IAM operations teams.
</li><li>Establish accountability, ownership, and operational discipline across teams.
</li><li>Oversee incident, problem, change, and service management processes supporting critical IAM platforms.
</li><li>Drive root cause analysis and long-term remediation for operational issues.
</li><li>Balance global consistency with regional regulatory and business requirements.
</li></ul><h2 class="jobSectionHeader"><b>Cross-Functional Partnership</b></h2>
<ul><li>Collaborate with cybersecurity, cloud, infrastructure, application, and business teams to integrate IAM capabilities across the enterprise.
</li><li>Partner with audit, compliance, and risk teams to ensure IAM services meet regulatory and control expectations.
</li><li>Serve as the connection point between IAM strategy, engineering, and operations to ensure successful execution.
</li></ul><p></p><h1 class="jobSectionHeader"><b>Required Qualifications</b></h1>
<ul><li>8+ years of experience in Identity &amp; Access Management, cybersecurity, technology operations, or related enterprise technology disciplines.
</li><li>4+ years of experience leading teams, programs, or operational functions.
</li><li>Proven experience managing IAM services at enterprise scale.
</li><li>Experience with identity lifecycle management, access governance, authentication platforms, and access operations.
</li><li>Demonstrated success leading operational transformation initiatives.
</li><li>Experience building and leading global or distributed teams.
</li><li>Strong executive communication and stakeholder management skills.
</li></ul><p></p><h1 class="jobSectionHeader"><b>Preferred Experience</b></h1>
<ul><li>Experience within financial services, healthcare, insurance, technology, or other highly regulated industries.
</li><li>Experience with IAM platforms such as:
<ul><li>SailPoint
</li><li>Saviynt
</li><li>CyberArk
</li><li>Okta
</li><li>Microsoft Entra ID / Azure AD
</li></ul></li><li>Familiarity with:
<ul><li>Zero Trust security models
</li><li>DevOps/SRE principles
</li><li>API-driven automation
</li><li>Infrastructure as Code concepts
</li><li>IT service management practices
</li></ul></li></ul><p></p><h1 class="jobSectionHeader"><b>Why This Opportunity?</b></h1>
<ul><li>Lead the evolution of a global IAM operating model at enterprise scale.
</li><li>Build and develop a high-performing IAM operations organization.
</li><li>Influence security strategy, operational maturity, and employee experience.
</li><li>Partner with senior technology and cybersecurity leaders on mission-critical initiatives.
</li><li>Create lasting improvements by replacing manual processes with automation, intelligence, and scalable solutions.</li></ul></div><p></p>

Senior Manager, IAM Operations/Cybersecurity

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Senior Manager, IAM Operations/Cybersecurity