• Location: Malvern, Pennsylvania
• Type: Direct Hire
• Job #11623
• Salary: $

Location Type: Hybrid

Senior Manager, Identity & Access Management (IAM) Global Operations

Location: Malvern, PA, Charlotte, NC, or Dallas, TX
Industry: Financial Services / Technology / Cybersecurity

Overview

Our organization is seeking a strategic and experienced Senior Manager, Identity & Access Management (IAM) Global Operations leader to transform and scale enterprise IAM operations across a complex global environment.

This role will be responsible for evolving IAM operations from a reactive, manual support model into a modern, automated, metrics-driven operating model that improves security, reliability, compliance, and employee experience.

Reporting to the Head of IAM Operations, this leader will oversee the global IAM operational ecosystem, build high-performing teams, drive automation initiatives, and partner across cybersecurity, engineering, infrastructure, and business functions to deliver secure and scalable identity services.

The ideal candidate brings a strong combination of IAM expertise, operational leadership, automation mindset, and experience driving transformation within large, highly regulated environments.

Key Responsibilities

IAM Operations Strategy & Transformation

• Define and execute a global IAM operations strategy aligned with enterprise security objectives and Zero Trust principles.
• Lead the transformation of IAM operations from manual, reactive processes to automated, scalable, and proactive service delivery.
• Establish operational frameworks, including KPIs, SLAs, service health metrics, and continuous improvement initiatives.
• Represent IAM operations in executive, governance, risk, and security forums.

Operational Excellence & Automation

• Drive automation across identity lifecycle management processes, including:
  • User provisioning and deprovisioning
  • Access requests and approvals
  • Access certifications
  • Privileged and non-privileged access management
  • Exception management
• Identify opportunities to reduce operational complexity, eliminate manual processes, and improve service delivery.
• Partner with IAM engineering teams to ensure solutions are designed for scalability, reliability, monitoring, and operational support.
• Promote modern operating practices including automation, DevOps/SRE principles, and service management best practices.

Global Service Delivery Leadership

• Lead and develop globally distributed IAM operations teams.
• Establish accountability, ownership, and operational discipline across teams.
• Oversee incident, problem, change, and service management processes supporting critical IAM platforms.
• Drive root cause analysis and long-term remediation for operational issues.
• Balance global consistency with regional regulatory and business requirements.

Cross-Functional Partnership

• Collaborate with cybersecurity, cloud, infrastructure, application, and business teams to integrate IAM capabilities across the enterprise.
• Partner with audit, compliance, and risk teams to ensure IAM services meet regulatory and control expectations.
• Serve as the connection point between IAM strategy, engineering, and operations to ensure successful execution.

Required Qualifications

• 8+ years of experience in Identity & Access Management, cybersecurity, technology operations, or related enterprise technology disciplines.
• 4+ years of experience leading teams, programs, or operational functions.
• Proven experience managing IAM services at enterprise scale.
• Experience with identity lifecycle management, access governance, authentication platforms, and access operations.
• Demonstrated success leading operational transformation initiatives.
• Experience building and leading global or distributed teams.
• Strong executive communication and stakeholder management skills.

Preferred Experience

• Experience within financial services, healthcare, insurance, technology, or other highly regulated industries.
• Experience with IAM platforms such as:
  • SailPoint
  • Saviynt
  • CyberArk
  • Okta
  • Microsoft Entra ID / Azure AD
• Familiarity with:
  • Zero Trust security models
  • DevOps/SRE principles
  • API-driven automation
  • Infrastructure as Code concepts
  • IT service management practices

Why This Opportunity?

• Lead the evolution of a global IAM operating model at enterprise scale.
• Build and develop a high-performing IAM operations organization.
• Influence security strategy, operational maturity, and employee experience.
• Partner with senior technology and cybersecurity leaders on mission-critical initiatives.
• Create lasting improvements by replacing manual processes with automation, intelligence, and scalable solutions.