Urwah Admin

Intercargo Logistics (SMC-Private) Limited

Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSRs / Overnight Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the Dispatch Coordinators ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the manager or POCs in senior staff.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate overnight shift records for handover to day-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Startup Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary High Communication Skills are Encouraged to ApplyJob Timing: 12:30 PM to 09:30PM PST / 6 Days / WeekJob Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timePay: From Rs65,000.00 per monthApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>If the salary for this position is acceptable to you?</li></ul>Work Location: In person

Dispatch Coordinators

Job description:Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSR's / Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the CSRs ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any morning time operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary overnight contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the Operations Manager or morning shift team.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate morning shift records for handover to night-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Start-up Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary Communication Skills are Encouraged to ApplyJob Timing: 12:30 PM to 09:30 PM PST (06 days a week)Job Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>Have you seen the salary for this position?</li></ul>Work Location: In personJob Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

CSR Dispatch Handling

Air Imports Coordinator is responsible for planning and conduct of activities related to customs clearance of air shipments coming to GB at different locations. The person working on this position is responsible for ensuring compliance of country specific import rules and administration of custom duties, VAT management and any other applicable taxes in favour of import clients. Air Imports Coordinator is well aware of international customs procedures and industrial practices for freight forwarding and is responsible for handling active coordination with Custom Authorities, Airlines, Ground Handlers and Local Haulage companies.Location: One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadTiming: 01:30PM to 10:30PM in Winters / 12:30PM to 09:30PM in SummersJob Description:To receive pre-alerts from the client organizations, create bookings and monitor shipments till their arrival at ports;To check and confirm the validation of received documents for importability acceptance as per the import country rules;To approach and inform consignee on the shipments scheduled for arrival and taking clearance instructions accordingly besides signing of agent authorization form;To calculate applicable customs duties, VAT and other charges for providing estimate to consignees for their approval;To initiate and take up coordination with line departments for the immediate removal of objections, if raised any in the process for smooth customs clearance;To self-nominate and help shipments manifest with correct details upon arrival at airline sheds and other first entry points;To draft and keep the customs declarations ready for submission upon arrival of shipments so that maximum possible storage and demurrage charges could be avoided;To keep arranged local haulage for delivery of customs cleared goods to the notified addresses with the least possible days in storage;To inform consignees on the applicable haulage charge, take approvals, prepare invoices and bill clients accordingly in advance;To receive applicable custom duties and VAT from consignees and deposit the same ahead to customs authorities;To keep informed client and consignees on the latest updates coming on the way in clearance of shipments and win their confidence;To update the shipment record in Cargowise One with every event as it occurs in the process of job for any shipment;To do active follow up with clients and consignees over the phone calls and emails for securing immediate responses for taking spontaneous actions;To stay update on the new procedures and rules introduced by customs authorities of import countries and updating country rules accordingly in the system;Job Requirements;Previous work experience as air imports or customs coordinator for UK, US, EU or Middle Eastern countriesFamiliar with HMRC UK Procedures (Preferred)Preference for Candidates who comes with Good Understanding and Relevant Experience in Imports ManagementIT literate with good communications skills and should be good in handling data entry in ERP systemsEducation and QualificationsBachelor&rsquo;s degree in supply chain management, business management or any related discipline;Extraordinary English fluency with strong written communication and interpersonal skills to deal with customer service;Advanced ability to work comfortably with Microsoft Office, specifically Word, Excel, and PowerPoint.Benefits1. Permanent Job2. Good Startup Salary Commensuration with Experience3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentIntercargo Logistics UK Ltd is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply as they will be given due preference based on the experience relevancy for this job.Job Type: Full-timeJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>If you come with the direct experience of dealing with imports?</li><li>If your verbal and written communication skills in English are good?</li><li>If you are readily available in Islamabad/Rawalpindi for taking up the job role?</li></ul>Work Location: In person

Air Imports Coordinator

Job description:Senior Imports Coordinator is responsible for planning and conducting of activities realted to customs clearance of shipments arriving at different destinations by different modes. The person working on this position is responsible for ensuring compliance of country specific import rules and administration of custom duties, VAT management, excise and other applicable taxes in favour of import clients. Imports Coordinator is well aware of international customs procedures and industrial practices for freight forwarding and is responsible for handling active coordination with custom authorities, air lines, shipping lings and local haulage companies.Location: One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadTiming: 01:30PM to 10:30PM in Winters / 12:30PM to 09:30PM in SummersJob Description:To receive pre-alerts from client organizations, create bookings and monitor shipments till their arrival at ports;To check and confirm the validation of received documents for importability acceptance as per the import country rules;To approach and inform consignee on the shipments scheduled for arrival and taking clearance instructions accordingly besides signing of agent authorization form;To calculate applicable customs duties, VAT and Excise for providing estimate to consignees for their approval;To initiate and take up coordination with line departments for the immediate removal of objections, if raised any in the process for smooth customs clearance;To self-nominate and help shipments manifest with correct details upon arrival at sea ports, airline sheds and other first entry points;To draft and keep the customs declarations ready for submission upon arrival of shipments so that maximum possible storage and demurrage charges could be avoided;To keep arranged local haulage for delivery of customs cleared goods to notified addresses with the least possible days in storage;To inform consignees on the applicable haulage charge, take approvals, prepare invoices and bill clients accordingly in advance;To receive applicable custom duties and VAT from consignees and deposit the same ahead to customs authorities;To keep informed client and consignees on the latest updates coming on the way in clearance of shipments and win their confidence;To update the shipment record in Cargowise One with every event as it occurs in the process of job for any shipment;To do active follow up with clients and consignees over the phone calls and emails for securing immediate responses for taking spontaneous actions;To stay update on the new procedures and rules introduced by customs authorities of import countries and updating country rules accordingly in the system;Job Requirements;Previous work experience as imports or customs coordinator for UK, US, EU or Middle Eastern countriesFamiliar with HMRC UK and US Customs Procedures (Preferred)Preference for Candidates who comes with Experience in Cargowise One, Descartes or SAPIT literate with good communications skillsEducation and QualificationsBachelor&rsquo;s degree in supply chain management, business management or any related discipline;Extraordinary English fluency with strong written communication and interpersonal skills to deal with customer service;Advanced ability to work comfortably with Microsoft Office, specifically Word, Excel, and PowerPoint.Benefits1. Permanent Job2. Good Startup Salary (Depending Upon your Experience and Demonstrated Skills)3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentIntercargo Logistics UK Ltd is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply as they will be given due preference based on the experience relevancy for this job.Job Type: Full-timeApplication Question(s):<ul><li>What is your current verifiable salary?</li><li>If you are readily available in Islamabad/Rawalpindi for taking up the job role?</li></ul>Experience:<ul><li>imports management: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Senior Imports Coordinator

Job OverviewWe are looking for a highly skilled Principal Software Engineer who can operate at both architectural and hands-on engineering levels and this while providing technical leadership across cross-functional teams. The ideal candidate will have extensive experience in building and supporting web and mobile applications within the logistics and supply chain domain he should have exceptional proficiency in .NET/C#, Angular, Devops, Microservices, MongoDB, SQL, and React Native.This role requires a visionary technical leader who is still deeply involved in coding, architecture designing and rolling out of new applications. Should be familiar with different models and capable of resolving complex technical issues and driving the technical direction of the development-oriented cross functional teams.Key ResponsibilitiesArchitectural Leadership<ul><li>Design and evolve the architecture for scalable, secure, and high-performance web and mobile applications in logistics and supply chain environments.</li><li>Define architectural standards, best practices, integration patterns, and technology roadmaps.</li><li>Lead solution design sessions, ensuring alignment between business needs and technical implementations.</li><li>Drive adoption of modern architectural patterns like microservices, event-driven architecture, DDD, and cloud-native design.</li></ul>Hands-On Engineering<ul><li>Actively contribute to software development using .NET/C#, Angular, React Native, Mongo DB and related technologies.</li><li>Develop and optimize Microservices and backend services, ensuring high availability and interoperability.</li><li>Write performant SQL queries, optimize data-access layers, and lead database design decisions.</li><li>Oversee API design, system integration, and complex debugging across distributed systems.</li><li>Build responsive, maintainable UI components and frontend architectures using Angular.</li></ul>Cross-Functional Leadership<ul><li>Mentor and guide engineers, ensuring high technical standards and fostering a culture of excellence.</li><li>Lead cross-functional teams involving developers, handling devops, product owners and UI/UX designers.</li><li>Collaborate with stakeholders across logistics, operations, and product teams to deliver end-to-end solutions.</li><li>Manage technical delivery, provide accurate estimations, and remove blockers during development cycles.</li></ul>System Support &amp; Issue Resolution<ul><li>Provide high-level troubleshooting expertise for both web-based and mobile applications.</li><li>Resolve production incidents, performance bottlenecks, and architecture-level issues.</li><li>Ensure uptime, reliability, and smooth operation of complex logistics application ecosystems.</li><li>Handling Devops to improve observability, monitoring, and automation.</li></ul>Required Skills &amp; Experience<ul><li>8+ years of experience in software development, with at least 3&ndash;5 years in an architect or principal engineer role.</li><li>Proven background in logistics, transportation, warehousing, or supply chain systems (must-have).</li><li>Expert-level proficiency in:</li><li>C#/.NET (Core/6/7)</li><li>Angular</li><li>React Native</li><li>DevOps</li><li>Microservices architecture</li><li>MongoDB</li><li>SQL Server and performance tuning</li><li>Strong knowledge of cloud technologies (Azure/AWS), CI/CD, containerization (Docker/Kubernetes).</li><li>Experience building high-transaction, real-time systems used in logistics operations (tracking, routing, scheduling, integrations).</li><li>Deep understanding of API design (REST, GraphQL), event-driven systems, messaging queues (Kafka, RabbitMQ, Service Bus).</li></ul>Preferred Qualifications<ul><li>Experience with GPS tracking systems, routing engines, geospatial data, or logistics dispatch workflows.</li><li>Exposure to enterprise integration patterns and B2B integrations (EDI, external APIs, warehouse systems).</li><li>Experience with automated testing frameworks and DevOps tools (Azure DevOps, GitHub Actions, Octopus).</li><li>Understanding of compliance, data security standards, and regulatory requirements in logistics tech.</li></ul>Personal Attributes<ul><li>Strong leadership presence with the ability to influence and drive technical decisions.</li><li>Excellent problem-solving skills, especially under pressure or during production incidents.</li><li>Ability to balance hands-on coding with high-level architectural thinking.</li><li>Clear communicator with strong stakeholder and team collaboration skills.</li><li>Passion for innovation, continuous improvement, and technical excellence.</li></ul>Job Type: Full-Time / On-SiteLocation: 2nd Floor, OneExpress Plaza (above McDonald's and Imtiaz Mart) Islamabad Expressway Gulberg Greens Interchange, Islamabad.Job Timing: 1:30 PM-10:30 PM PST in Winters and One Hour Earlier in Summers (According to UK Timings)Salary: Depends on the Experience and Proven Demonstrated SkillsBenefits for Working With Us1. Permanent Job2. Emergency Health Cover3. Free Gym Membership4. Sports Activity / Team Events5. Staff Tours6. Team Dinners7. Provident Fund Facility8. EOBI9. Annual Appraisal / Salary Increments10. Career Promotion Ladder11. Conducive Working Environment12. Opportunities for Professional Development/Training and Career Growth13. Supportive and Collaborative Work Environment.Note: We are looking to fill the position urgently.You can also drop your CV / Cover Letter to hr@intercargo.com by adding the position title in subject line.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description clearly and your experience is suitable for the role?</li><li>Have you worked lastly in the Principle Software Engineer or likewise senior role?</li><li>What is your current verifiable salary?</li><li>This job is available for candidates based in Islamabad / Rawalpindi only, please do not apply if you are not currently settled in here.</li></ul>Work Location: In person

Principle Software Engineer