Qureos Mentor

International Free Zone Authority | IFZA

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 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 
 Job Overview
 
 
 
 The role of a Client Experience Agent &ndash; Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and &lsquo;switched on&rsquo; personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.
 
 
 
 Main Responsibilities
 
 
 
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 Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
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 Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
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 Maintaining excellent knowledge of IFZA&rsquo;s products and services to efficiently address any queries or concerns from Professional Partners and Clients
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 Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
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 Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
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 Maintaining confidentiality of client data ensuring no sensitive information is disclosed
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 Preparing, coordinating, and tracking both internal and external document shipments
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 Maintaining professional image and high standards of grooming
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 Building and maintaining effective working relationships whilst promoting the company culture and values
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 Performing other job-related duties as assigned by Management
 
 
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 </ul>
 
 Requirements
 
 
 
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 Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
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 Excellent communication and interpersonal skills, knowledge of telephone etiquette
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 Customer focus and adaptability to different personality types
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 Excellent active listening and problem-solving skills
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 Intermediate computer literacy is required e.g., MS Office
 
 
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 </ul>
 
 Benefits
 
 
 
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 International team (over 50 nationalities)
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 24 annual leave days
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 Annual flight home
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 Life insurance plan
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 Medical insurance plan (with the option to upgrade at your own cost)
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 Invitations to participate in various company functions, staff events, and department team building events
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 Opportunities to learn, develop and grow with the organization
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 Being part of a motivated team and Moving-Forward-Company-Culture
 
 
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Client Experience Agent - Reception

<div>
 
 Purpose
 
 : Maintain and continuously improve the organization&rsquo;s policies/standards, risk register, control testing program, and audit readiness across security, privacy, and compliance domains.
 
 
 
 About the Role
 
 
 
 You will own the governance, risk, and compliance lifecycle - translating regulatory and framework requirements (e.g., NIST, CIS, ISO, UAE PDPL) into actionable controls, verifying effectiveness through testing, and driving remediation with control owners. You&rsquo;ll also prepare the organization for internal/external audits and provide executive-level reporting on posture and residual risk.
 
 
 Key Responsibilities
 
 
 
 Policy, Standards &amp; Procedures
 
 
 <ul>
 <li>
 Maintain an enterprise Information Security Policy and supporting standards/procedures.
 
 </li>
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 Establish a document control process (versioning, approvals, review cadence) and a single source of truth for policy artifacts.
 
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 Align policies to NIST CSF/800-53, CIS Controls, ISO 27001 criteria, and UAE PDPL obligations; ensure traceability from requirement &rarr; control &rarr; evidence.
 
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 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Design and run the risk management program: methodology, taxonomy, impact/likelihood scales, and KRIs.
 
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 Conduct risk assessments (systems, vendors, projects/changes), maintain the risk register, and track remediation to closure with accountable owners.
 
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 Facilitate DPIAs/PIAs where personal data is involved; advise on mitigation measures and lawful basis (PDPL-aligned).
 
 
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 </ul>
 Controls &amp; Assurance
 
 
 <ul>
 <li>
 Define and maintain the control library mapped to frameworks and regulations (NIST, CIS, ISO, PDPL).
 
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 Plan and execute control testing (design &amp; operating effectiveness), sampling, and evidence collection.
 
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 Run continuous control monitoring where feasible; create control narratives and test scripts; raise and track issues/findings.
 
 
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 </ul>
 
 Compliance &amp; Privacy
 
 
 
 <ul>
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 Build and maintain a compliance calendar (e.g., policy reviews, attestations, training, vendor recertifications, audit milestones).
 
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 Coordinate with Legal/Privacy/DPO on UAE PDPL readiness (e.g., Records of Processing, DSAR workflow, consent &amp; notice, retention/minimization).
 
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 Prepare and deliver compliance dashboards and board-level reports on risk, controls, and outstanding actions.
 
 
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 </ul>
 
 Audit Readiness &amp; Support
 
 
 
 <ul>
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 Lead pre-audit readiness (gap assessments, mock audits, evidence readiness) and support internal/external audits (SOC 2, customer audits, regulators).
 
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 Manage audit evidence lifecycle: request tracking, secure storage, labeling, and reuse across audits.
 
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 Drive corrective action plans and verify remediation of findings.
 
 
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 </ul>
 
 Third-Party &amp; Change Governance
 
 
 
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 Operate the third-party risk management (TPRM) process: inherent risk scoping, due diligence, contract clauses, and periodic reassessments.
 
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 Embed risk &amp; control checks into change/project lifecycles (e.g., architecture reviews, security sign-off, go-live readiness).
 
 
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 </ul>
 
 Awareness, Guidance &amp; Enablement
 
 
 
 <ul>
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 Deliver targeted compliance/security training (role-based, control owner enablement).
 
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 Provide consultative guidance to engineering/business teams to build-compliance-in, not bolt-on.
 
 
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 Tooling &amp; Automation
 
 
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 Configure and manage GRC tooling for control workflows, evidence, and reporting.
 
 
 
 
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 </ul>
 Requirements
 
 
 <ul>
 <li>
 5+ years in GRC, information security risk, or IT audit (regulated industries preferred: finance, healthcare, telco, gov/public sector, critical infrastructure).
 
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 Demonstrable experience with NIST CSF/800-53 and CIS Controls, plus one or more of SOC 2, ISO 27001, PCI DSS, or regional regulations.
 
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 Strong understanding of UAE PDPL principles and practical compliance activities (RoPA, DPIA, DSAR handling, consent/notice, breach readiness).
 
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 Hands-on experience building risk registers, control libraries, and test scripts, and running end-to-end audit cycles.
 
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 Excellent stakeholder management, from technical SMEs to senior leadership; clear, concise writing for policies and reports.
 
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 </ul>
 Education &amp; Certifications
 
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 Bachelor&rsquo;s in Information Security, Computer Science, or related field (or equivalent experience).
 
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 One or more: CISA, CISM, CRISC, ISO 27001 Lead Implementer/Lead Auditor, CIPM/CIPP-E/M, CGEIT.
 
 
 
 
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 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
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 24 working days as annual leave
 
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 Annual flight home
 
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 Life insurance plan
 
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 Medical insurance plan (with the option to upgrade at your own cost)
 
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 Bonus scheme (in relevant departments)
 
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 </ul>
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GRC Consultant

Join International Free Zone Authority | IFZA and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

International Free Zone Authority | IFZA

ABOUT_COMPANY

Client Experience Agent - Reception

GRC Consultant