Urwah Admin

International SOS

International SOS is the world's leading health and security risk services company, dedicated to protecting global workforces from health and security threats. With over 40 years of experience, the company delivers customized health and security risk management solutions to enhance client productivity and growth. In emergencies such as extreme weather or epidemics, they provide immediate responses to ensure peace of mind. Headquartered in Singapore and London, International SOS employs over 12,000 experts across 90 countries, serving a diverse range of clients including Fortune Global 500 companies.

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  Via Medica, part of the International SOS Group, is seeking an experienced and dynamic HR Manager to lead our Human Resources function in Abu Dhabi. This is an excellent opportunity for a strategic HR professional with healthcare industry experience to drive people initiatives, support business growth, and enhance employee engagement across our UAE operations.
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  Working closely with senior leadership, you will provide both strategic direction and hands-on HR leadership across workforce planning, talent acquisition, employee relations, performance management, compensation and benefits, payroll oversight, organisational development, compliance, and HR operations.
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  <strong>
   Key Responsibilities
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  Strategic HR Leadership
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  Partner with business leaders to develop and execute HR strategies aligned with organisational goals.
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  Lead workforce planning, organisational design, and talent management initiatives.
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  Provide expert guidance on people, culture, and organisational effectiveness matters.
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  Ensure HR policies and practices align with UAE Labour Law and best practice.
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   Talent &amp; Employee Experience
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  Lead recruitment, onboarding, and retention initiatives for healthcare and corporate professionals.
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  Drive performance management, succession planning, and leadership development programs.
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  Foster a positive employee relations environment and manage complex employee matters.
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  Promote employee engagement, wellbeing, and a high-performance culture.
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   HR Operations &amp; Compliance
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  Oversee HR operations, payroll coordination, benefits administration, and HR systems.
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  Monitor HR metrics and workforce analytics to support business decision-making.
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  Lead HR compliance reviews and ensure adherence to company standards and UAE regulations.
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  Support medical workforce registration, licensing, mobilisation, and regulatory processes.
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  <strong>
   What We're Looking For
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  <strong>
   Essential Requirements
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  Minimum 5 years' experience in HR Management and/or HR Business Partnering.
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  MUST HAVE Experience within the healthcare, medical, or healthcare services sector.
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  Strong knowledge of UAE Labour Law and employee relations practices.
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  Experience across recruitment, performance management, payroll, benefits, HR systems, and compliance.
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  Proven people leadership and stakeholder management experience.
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  Ability to operate effectively in a fast-paced, multicultural, and matrix environment.
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  Strong English and Arabic language skills (written and spoken).
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   Qualifications
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  Bachelor's Degree in Human Resources, Business Administration, or related field.
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  CIPD, SHRM, or equivalent HR qualification is advantageous.
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  Why Join Via Medica?
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  Opportunity to work for a leading international healthcare organisation.
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  Strategic leadership role with significant impact on organisational success.
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  Exposure to a diverse and multicultural workforce.
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  Collaborative environment focused on excellence, innovation, care, and professional development.
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Human Resources Manager

<div><div><div><div><h2 class="jobSectionHeader"><b>About the role</b></h2>
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The Near Patient Host Nation Care Coordinator plays a critical role in facilitating the flow of medical information between healthcare providers and medical teams within the assigned area of responsibility. The position is responsible for delivering high-quality healthcare assistance and personalized customer service while ensuring efficient case management and coordination of care. The Coordinator serves as an embedded administrative resource managing host nation medical care caseloads and supporting beneficiaries throughout their healthcare journey.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key responsibilities</b></h2>
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The Coordinator serves as an embedded administrative resource managing host nation medical care caseloads and supporting beneficiaries throughout their healthcare journey.</p><p><b>
Responsibilities</b></p><br>
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Serve as a key administrative support within healthcare facilities and host nation healthcare provider networks.</li><li>
Facilitate coordination between medical teams and healthcare providers to ensure efficient case management.</li><li>
Support clinical operations by managing medical caseloads for beneficiaries receiving host nation care.</li><li>
Coordinate, cancel, and reschedule appointments as required, ensuring a positive beneficiary experience.</li><li>
Source and collect medical records for clinical quality reviews.</li><li>
Act as an escalation point for healthcare provider concerns and updates regarding patient care.</li></ul><p></p><p><b><br>
Care Coordination</b></p><br>
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Manage cases and communications in accordance with established operational procedures.</li><li>
Ensure timely case creation and allocation to the appropriate medical team.</li><li>
Conduct initial benefit reviews and escalate cases for medical review when necessary.</li><li>
Process authorizations accurately and within established service levels.</li><li>
Monitor caseload changes and communicate updates to relevant stakeholders.</li><li>
Handle incoming calls and direct medical inquiries to the appropriate healthcare professionals.</li><li>
Coordinate appointments with approved healthcare providers.</li><li>
Verify appointment details and communicate information to beneficiaries and healthcare teams.</li><li>
Maintain effective communication with internal teams, providers, and beneficiaries.</li><li>
Coordinate the retrieval and processing of medical records.</li><li>
Conduct follow-ups via phone, email, or other communication channels to ensure continuity of care.</li><li>
Maintain accurate case records using CRM and case management systems.</li><li>
Prepare clear handover notes and updates for medical teams.</li></ul></div></div><div><div>
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Quality Assurance</b></p><br>
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Follow established service recovery and feedback procedures.</li><li>
Escalate complaints and service concerns through appropriate channels.</li><li>
Support clinical quality investigations through medical record collection.</li><li>
Maintain confidentiality and data privacy in accordance with applicable regulations.</li><li>
Participate in team meetings, training sessions, and educational activities.</li><li>
Complete additional duties as assigned.</li></ul><p></p><p><b><br>
Qualifications</b></p><br>
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Relevant security clearance, where required by local regulations.</li><li>
College degree preferred.</li><li>
Preferred fields of study include:</li><li>
International Business</li><li>
Languages</li><li>
Liberal Arts</li><li>
Business Management</li></ul><p></p><p><b><br>
Required Skills</b></p><br>
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Strong customer service skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Strong problem-solving and critical-thinking skills.</li><li>
Ability to work independently and collaboratively within a team.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Strong organizational and administrative skills.</li><li>
Ability to provide clear and concise written communication in English.</li><li>
Ability to adapt to new technologies and systems used in healthcare support and medical records management.</li></ul><p></p><p><b><br>
Preferred Skills</b></p><br>
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Experience in customer service within a matrix or multinational organization.</li><li>
Experience living, studying, or travelling internationally is an advantage.</li><li>
Previous professional experience in administration, healthcare support, education, translation, financial services, non-governmental organizations, or related fields.</li><li>
Previous administrative experience in a healthcare setting such as a doctor's office, hospital, clinic, or laboratory is preferred.</li></ul><p></p><p><br>
Occasional domestic and/or international travel may be required. Valid driver's license and access to transportation preferred. Regular travel to local offices or healthcare facilities may be required in accordance with local policies.</p></div></div></div></div>

Near Patient Host Nation Care Coordinator

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  Overview
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 The Operations Solutions &amp; Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges, designing scalable digital solutions, and embedding governance frameworks across regions.
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 This role combines process excellence, digital solution design, and operational engagement, with a strong focus on the Microsoft ecosystem and International SOS Operations systems.
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  Key Responsibilities
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   Stakeholder Discovery &amp; Problem Framing
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   Lead structured discovery sessions with regional and country operations teams to identify pain points, inefficiencies, and unmet needs
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   Facilitate requirements workshops using design thinking methodologies
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   Translate business requirements into clear, actionable solution briefs
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   Develop as-is / to-be process maps and impact assessments
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   Maintain a centralized pipeline of automation opportunities categorized by value, complexity, and readiness
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   Solution Roadmap &amp; Architecture
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   Define and manage a 12-month digital solutions roadmap aligned with transformation priorities
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   Apply a &ldquo;simple-first&rdquo; approach (Forms, SharePoint Lists, Power Automate &rarr; Power Apps &rarr; custom solutions when required)
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   Design modular, scalable solutions ensuring reusability and maintainability
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   Ensure full documentation (user guides, architecture decisions, and run-books)
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   MS Applications &amp; Oryx Suite Ownership
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   Act as the functional owner of the Oryx Suite (Oryx, Oryx Connect, Oryx Rostering)
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   Govern and prioritize enhancements across MS applications and Oryx platforms
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   Translate business needs into structured development roadmaps
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   Ensure system configurations support complex delivery models (JV structures, partnerships, client requirements)
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   Maintain data integrity, standardization, and system adoption across regions
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   Digital Solution Delivery
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   Design, build, and deploy solutions across Microsoft 365 tools (Power Automate, Power Apps, Power BI, SharePoint, Forms)
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   Collaborate with enterprise application teams on integrations and advanced developments
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   Ensure solutions are fully documented and maintainable
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   Operations&ndash;Technology Interface
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   Act as the key liaison between operations and technology teams
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   Ensure solutions reflect operational realities and constraints
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   Promote standardized, system-driven processes across regions
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   Identify automation opportunities to improve efficiency and data quality
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   Regional Operations Support
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   Work closely with regional teams from the Cairo MSI center to understand operational challenges
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   Translate service delivery needs into system enhancements and automation solutions
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   Support configuration for complex delivery models and mobilization activities
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   Lead operational governance reviews and feed insights into the central roadmap
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   Knowledge Transfer &amp; Capability Building
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   Conduct regular knowledge-sharing sessions
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   Maintain a centralized solutions catalogue (ownership, lifecycle tracking)
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   Train regional users on low-code tools for sustainability and autonomy
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   Regional Rollouts &amp; Best Practices
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   Support rollout of transformation initiatives (e.g., SHIFT, Fabric, Lumina)
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   Ensure system configuration, user training, and adoption tracking
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   Drive best practice sharing across regions to improve operational maturity
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  Required Experience &amp; Skills
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   8+ years of experience in operations, digital solutions, or process improvement within multinational or complex environments
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   Strong hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and delivery of production-ready solutions
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   Solid understanding of enterprise operations systems (CRM, rostering, billing, workflow automation)
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   Experience in stakeholder engagement, including running workshops and translating business needs into solutions
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   Knowledge of low-code architecture, integrations, and automation tools
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   Proven ability to manage application governance, enhancements, and user adoption
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   Strong analytical mindset with the ability to turn data into actionable insights
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   Experience working across regional/global teams in matrix organizations
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  Required Qualifications
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   Degree in Engineering, Technology, Information Systems, or Business Management.
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   Lean Six Sigma Green Belt or above (preferred).
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   Microsoft Power Platform certifications (PL-100, PL-200, PL-300, or equivalent) highly desirable.
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   Project Management: PMI-ACP, PMP, or PRINCE2 (preferred, not mandatory).
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   Proficiency in MS Office suite, especially MS Visio, MS Project.
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  Language &amp; Travel Requirements
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   Fluent English is required
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   Arabic &amp; French are highly preferred, particularly for engagement across MS International region
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   Additional languages relevant to client locations are considered an advantage
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   Willingness to travel across regions to support rollouts and stakeholder engagement (~15&ndash;25% of time)
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   Flexibility to participate in short-term assignments or project-based secondments as required
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Operations Solutions & Governance Manager

<p><b>Company Overview</b><br/>At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</p><p>Now, we&rsquo;re looking for talented individuals to join our team and make a difference.</p><p><b>Job Overview</b><br/>The Nurse Practitioner is responsible for leading and managing the daily operations of the clinic while delivering high-quality, evidence-based healthcare. This role combines advanced clinical practice with operational oversight, including patient assessment, diagnosis, treatment, and medication prescribing within regulatory standards. The Nurse Practitioner ensures compliance with health and safety protocols, manages staff performance, oversees pharmacy and medical supply control, and drives continuous improvement through audits and reporting. Additionally, the position plays a key role in occupational health case management, preventative health programs, and fostering a culture of excellence in patient care and well-being.</p><p>We are currently staffing for a <b>PRN Nurse Practitioner to cover weekday and weekend shifts, as needed. </b></p><p><b>Duties</b></p><ul><li>As a Nurse Practitioner, you&rsquo;ll take the lead in delivering exceptional care while managing the day-to-day operations of a high-performing clinic. This is a role where your clinical expertise meets leadership impact:</li><li>Drive excellence in patient care by assessing, diagnosing, and treating patients at an advanced practice level, ensuring every interaction reflects best-in-class standards.</li><li>Prescribe medications confidently within regulatory guidelines, applying evidence-based practice and pharmacology knowledge to achieve optimal outcomes.</li><li>Champion occupational health by managing rehabilitation, therapy, and return-to-work programs in collaboration with ES&amp;H leadership.</li><li>Ensure compliance and quality through quarterly internal audits, accurate medical record management, and adherence to client procedures and health standards.</li><li>Lead a dynamic team&mdash;manage performance appraisals, address disciplinary matters, and foster a culture of continuous learning and professional development.</li><li>Oversee clinic operations including pharmacy security, medication control, and implementation of robust operating procedures.</li><li>Promote health and well-being by implementing jobsite health plans, preventative medicine initiatives, and mental health programs.</li><li>Monitor and report key metrics&mdash;from patient trends and diagnoses to staffing changes and well-being activities&mdash;through detailed daily, weekly, and monthly reports.</li><li>Engage in strategic collaboration by leading meetings, mentoring staff, and building strong healthcare partnerships across the organization.</li></ul><p><b>Skills</b></p><ul><li>Proven experience working with diverse patient populations including children, geriatrics, hospice &amp; palliative medicine patients, and individuals with developmental disabilities or dementia</li><li>Proficiency in EMR/EHR systems such as Epic, Cerner, Athenahealth or eClinicalWorks for accurate medical documentation</li><li>Strong knowledge of medical terminology, physiology, ICD coding (ICD-9/10), CPT coding and utilization review processes</li><li>Skilled in performing diagnostic evaluations using laboratory experience and medical imaging techniques like sonography or laboratory specimen processing</li><li>Expertise in infection control practices, aseptic technique, and sterile processing protocols</li><li>Ability to perform advanced procedures including airway management, ventilator support, catheterization, phlebotomy, venipuncture and tube feeding administration</li><li>Experience in acute care settings such as ICU or Level I trauma centers; familiarity with hospital medicine or emergency medicine environments is highly desirable</li><li>Working knowledge of Workers' Compensation law and occupational health protocols; experience with hospice &amp; palliative care is a plus</li><li>Excellent patient care skills combined with critical thinking for complex clinical situations; strong communication skills for teaching hospital or outpatient settings</li></ul><p><b>Required Skills and Knowledge </b></p><ul><li>Completion of an accredited registered nurse program</li></ul><p><b>Required Competencies </b></p><ul><li>Possess the critical skills and relevant current training to deliver emergency and routine medical care.</li><li>Be current and certified in Advanced Life Support protocols.</li></ul><p><b>Required Work Experience </b></p><ul><li>Minimum 3 years of emergency/urgent care experience</li><li>Occupational Medicine experience (preferred)</li><li>Mental Health/First Aid Instructor</li></ul><p><b>Required Qualifications </b></p><ul><li>Valid Ohio State NP license</li><li>ACLS</li><li>BLS</li></ul><p><b>Required Languages </b></p><ul><li>Excellent written and oral English</li></ul><p>By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.</p><p>13,000 experts | 1,200+ locations | 90 countries | 110+ languages</p><p>Start your journey with us today. Apply now!</p><p>Pay: $65.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: On the road</p>

Nurse Practitioner - PRN

<div><p>At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</p><p>
Now, we&rsquo;re looking for talented individuals to join our team and make a difference.</p><div><div><div><h2 class="jobSectionHeader"><b>
About the role</b></h2>
</div><div><p>
The Certified Medical Assistant (CMA) will work in a fast-paced clinical setting supporting the medical team with patient intakes and inquiries, records maintenance and basic patient screenings. In addition to basic Medical Office Administration duties, the Certified Medical Assistant (CMA) will assist with injections, blood draws, and assisting a NP or PA in patient procedures.</p><p></p><p><b><br>
This is a full-time 10 hour sifts 7:00AM-5:00PM Monday-Saturday 3 weeks on/ 3 weeks off rotation</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key responsibilities</b></h2>
</div><div><ul><li>Make appointments for the personnel attending the clinic</li><li>
Register personnel visiting the facility for consultation</li><li>
Prepare required files</li><li>
Manage and control the completion and filing of medical records</li><li>
Prepared correspondence and reports</li><li>
Maintain training records</li><li>
Verifies patient information, medical histories by interviewing patients, documenting medical history, and confirming purpose of visit; Updates patients' files</li><li>
Prepares patients for examination by performing preliminary physical tests; drug &amp; alcohol screening, pulmonary function test, respirator fit test; and reporting patient history summary.</li><li>
Assist in injury care</li><li>
Assist practitioners during medical examinations</li><li>
Explain medical testing to patients</li><li>
Takes patient vitals</li><li>
Performs phlebotomy service and gives injections.</li><li>
Handle any necessary injections (will be trained)</li><li>
Conduct EKG's</li><li>
Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.</li><li>
Sterilize medical instruments and equipment</li><li>
Enters patient data into EMR and assist NP/Paramedics onsite with Medical Record Keeping &amp; Data Entry</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
About you</b></h2>
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Required Skills and Knowledge</b></p><ul><li>
High school diploma or equivalent</li></ul><p><br>
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<b>Required Competencies</b></p><ul><li>Basic computer, clerical, phone etiquette and customer service skills.</li><li>Must be dependable and reliable</li><li>Teamwork is a MUST</li><li>Ability to multitask and follow instructions in a fast paced environment</li><li>Must be able to pass a DISA Drug Screen and Background Check</li></ul><p><b><br>
Required Work Experience</b></p><ul><li>
2+ years of working experience as a Medical Assistant required</li><li>
DOT drug screen trained (preferred)</li><li>
Occupational Medicine experience (preferred)</li><li>
Experience completing drug &amp; alcohol testing (preferred)</li><li>
Breath Alcohol Testing and Urine Specimen Collector (can provide training)</li><li>
Bilingual in English and Spanish (an asset)</li></ul><p></p><p><b><br>
Required Qualifications</b></p><ul><li>Preferred Certified Clinical Medical Assistant (CCMA) or equivalent</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Benefits</b></h2>
</div><div><p>
Position is benefits and overtime eligible.</p></div></div></div><p>
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.</p><p>
13,000 experts | 1,200+ locations | 90 countries | 110+ languages</p><p>
Start your journey with us today. Apply now!</p></div>

Medical Assistant