Urwah Admin

International SOS

<div><div><div><div><h2 class="jobSectionHeader"><b>About the role</b></h2>
</div><div><p><b>
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)</b><br>
Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.<br>
To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key responsibilities</b></h2>
</div><div><div><b>
B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)</b><br>
<b>Service Delivery:</b><br>
<ul><li>Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.</li><li>Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.</li><li>Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.</li><li>Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.</li><li>Document all matters relating to these requests using the telecommunication and computer systems made available by the organisation.</li><li>Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.</li><li>Reliably escalate cases and requests where required by company protocols.</li><li>Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.</li><li>Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures</li><li>Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.</li><li>Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.</li><li>Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment.</li><li>Ensure that cases are correctly prepared for hand-over to the billing department.</li><li>Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover.</li><li>Effectively manage and communicate workload and movements to the line manager.</li><li>Forward relevant information to assist with the development of the network of service providers.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
About you</b></h2>
</div><div><div><b>
Required Work Experience</b><br>
<ul><li>Typically, at least 1 &ndash; 2 years of experience in<b> logistics/medical/pharma and customer service is required.</b></li><li>Experience working in logistics, travel and/or healthcare sector is desirable.</li><li>Experience in phone-based or call centre environment is desirable.</li><li>Experience of working in a fast-paced, demanding environment.</li></ul></div><div><b><br>
Required Qualifications</b><br>
<ul><li>Educated to a high school diploma or equivalent.</li><li>Teritiary level education is desired.</li></ul><b>
Required Languages</b><br>
<ul><li>Excellent written and spoken English language</li><li>Other language proficiency desirable.</li></ul></div></div></div></div></div>

Operations Specialist

<div>
 Join International SOS as a Site Medical Officer (SMO) at our Oman location, where you will play a pivotal role in enhancing health outcomes and ensuring the safety and well-being of onsite employees and the local community. In this role, you will be part of a globally recognized medical services team committed to Clinical Governance excellence, driving the highest standards in clinical care and operational safety.
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 As an SMO, you will foster a collaborative environment between clinicians and management, supporting sustainable frameworks and allocating resources effectively to maintain and elevate quality healthcare services. Your expertise will be instrumental in implementing International SOS's Policies, Standards, Procedures, and Processes consistently to satisfy clients, safeguard patients, and manage risk effectively.
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 Through active participation in Clinical Governance Committees, internal and external audits, and clinical incident management, you will contribute to a culture of continuous quality improvement (CQI). Your responsibilities will include monitoring patient outcomes, coordinating emergency preparedness drills, and conducting competency assessments to uphold clinical standards. You will also lead your medical practice and supervise team members adhering to ethical codes and best practices.
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 This position is ideal for dedicated medical professionals seeking to advance their careers within a dynamic multinational healthcare organization that values integrity, patient-centered care, and collaborative leadership.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As a key medical professional within International SOS's Medical Services Business Line, the Site Medical Officer in Oman, will provide comprehensive patient care and oversee community and occupational health programs, ensuring adherence to the highest clinical governance standards and ethical medical practice.
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 <strong>
  Essential Job Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 The Site Medical Officer (SMO) is entrusted with delivering high-quality patient care, addressing both primary healthcare needs and emergency medical conditions effectively and compassionately. Your role will necessitate responsiveness in medical evacuations while ensuring that all care services align with globally recognized medical and ethical standards.
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 <strong>
  Primary Responsibilities Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clinical Care Delivery: Provide timely and competent medical care including diagnosis, treatment, and follow-up for onsite personnel and local community members in compliance with established clinical protocols and international best practices.
  </li>
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   Quality Assurance and Administrative Duties: Maintain detailed and accurate medical records, participate in audits, and implement corrective actions to comply with International SOS Quality Management Systems and Clinical Governance processes.
  </li>
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   Stakeholder Engagement: Collaborate closely with clients, community leaders, and other health professionals to develop, implement, and evaluate community health initiatives and occupational health programs tailored to client contractual specifications.
  </li>
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   Training and Development: Design and deliver training sessions for medical and non-medical staff to promote awareness and competency in health and safety practices relevant to the work environment.
  </li>
  <li>
   Emergency Response and Medical Evacuations: Coordinate and lead medical evacuation efforts efficiently, ensuring rapid response protocols are in place and followed rigorously to safeguard patient outcomes.
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  </li>
 </ul>
 By fulfilling these duties, the SMO will significantly contribute to maintaining a safe, healthy work environment aligned with International SOS's mission and client expectations, while advancing clinical excellence through continuous learning and adherence to ethical medical practice.
</div>


OMAN | Site Medical Officer

<p>Looking for a <b>Nurse with minimum of 3 years of experience. </b></p><p><b>Must have worked in emergency and as an Industrial or Occupational health nurse.</b></p><p><b>Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)</b></p><ul><li>Assist the Physician with the management of cases and act as the first point of contact for patients, triage incoming cases, level of complexity and urgency of the request.</li><li>Schedule patient calls with the appropriate team members and ensure that incoming questions or requests from existing patients are efficiently managed.</li><li>Provide patient advocacy services to ensure optimal outcomes.</li><li>Consolidate suggestions for addition of new specialists to the network provider list after positive experience with the firm clinicians for further vetting, credentialing and network addition.</li><li>Research medical conditions to help patients understand their medical situation, and arrange medical record reviews.</li><li>Facilitate medical appointments and responses from medical providers.</li><li>Provide advice and guidance on hospital transfers whereby the necessary logistics would be using the Client&rsquo;s emergency response vendor where relevant and assist with hospital discharge planning.</li><li>Assist the Physician with administrative documentation.</li><li>Administrative patient intake responsibilities including ensuring participant consent has been signed and documented, including disclaimers regarding responsibility of the employee / patient to verify their healthcare benefits coverage, eligibility, insurer network, etc.</li><li>Ensure that case documentation is completed, and that policies and protocols are in place and updated accordingly.</li><li>Assist as necessary with awareness drives and related presentations regarding services.</li><li>Manage all relevant aspects of patient clinical records to include filing, archiving, etc.</li></ul><p><b>Required Qualifications (Brief description of the educational background needed to perform the job)</b></p><ul><li>Must have completed <b>B.sc Nursing or GNM</b></li><li>Must have <b>valid Registration</b> with the <b>Karnataka Nursing Council</b></li></ul><p>Job Type: Full-time</p><p>Pay: From &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Ability to commute/relocate:</p><ul><li>Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>Emergency room: 1 year (Required)</li><li>OHC: 1 year (Required)</li><li>Clinical: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>Karnataka Nursing council registration (Required)</li></ul><p>Willingness to travel:</p><ul><li>25% (Required)</li></ul><p>Work Location: In person</p>

Industrial Nurse

<p>Looking for a <b>Male Nurse</b> with at least 3 years of experience in a hospital / industrial setting.</p><p><b>Nurses will be provided free accommodation, food and travel.</b></p><p><b>Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)</b></p><ul><li>Providing primary outpatient care, basic emergency medical care on the site to stabilize the patient, limited diagnostic testing, and assist in patient transfer by ambulance to designated medical facility.</li><li>Administer first aid and treat minor illnesses.</li><li>Provide nursing consultations and determine which cases need further consultation with the site Physician.</li><li>Conduct hygiene inspections, infection control audits at a pre-determined frequency.</li><li>Ensure consultation rooms are in appropriate condition</li><li>Check all emergency equipment and ensure that they are in working condition</li><li>Check all drugs and disposables inventory and ensure that none of these are beyond the expiry dates</li><li>Documentation of all medical cases and ensure correct and proper storage of medical records</li><li>Perform other duties as assigned by the Medical Director-MS.</li><li>Manage the delivery of competent and professional health services according to the International SOS standards.</li><li>Assist with ensuring appropriate patient triage and flow within the clinic.</li><li>Coordinate with the Assistance Centre teams on the procedures required and preparation of patients to facilitate evacuation.</li><li>Maintain a professional and supportive attitude towards all site staff</li></ul><p><b>Required Qualifications (Brief description of the educational background needed to perform the job)</b></p><ul><li>Minimum &ndash; B.sc Nursing or GNM</li><li>Valid Registration with the <b>Gujarat Nursing Council</b></li></ul><p>Job Type: Full-time</p><p>Pay: From &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li></ul><p>Ability to commute/relocate:</p><ul><li>Kandla Port, Gujarat: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>Nursing: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>Gujarat Nursing Council Registration (Required)</li></ul><p>Location:</p><ul><li>Kandla Port, Gujarat (Required)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location: In person</p>

<div><div><div><div><h2 class="jobSectionHeader"><b>About the role</b></h2>
</div><div><p>
The Junior Marketing Executive (KSA) will support the execution of marketing activities dedicated to developing our market in the Kingdom of Saudi Arabia (KSA) as well as the wider Middle East when required. This role will contribute to campaign management, content development, events, PR, and digital marketing initiatives tailored to the KSA market. The position will work closely with the Middle East Marketing Team, Global Marketing Team, and local stakeholders to ensure activities align with business priorities and resonate with Saudi audiences.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key responsibilities</b></h2>
</div><div><ul><li>Assist in delivering marketing campaigns for KSA to meet regional and organisational KPIs.</li><li>
Support the development of marketing materials (case studies, presentations, email campaigns, videos, etc.) with a focus on Saudi market relevance (in English and Arabic).</li><li>
Support lead generation activities through email campaigns, tracking responses, and database management in collaboration with the sales team.</li><li>
Coordinate in-person events and conferences in KSA, managing logistics, promotion, and on-site/digital execution. Also support with webinar planning and execution for the region.</li><li>
Assist with the adaptation and execution of social media activities to engage Saudi audiences, including scheduling, posting, and monitoring.</li><li>
Support public relations activities for the region, including coordination with media outlets and agencies when required.</li><li>
Maintain and manage distribution of marketing collateral relevant to the Saudi market.</li><li>
Provide administrative and operational support to the Marketing team as required.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Skills and Knowledge</b></h2>
</div><div><ul><li>1&ndash;2 years of marketing experience (internship experience considered).</li><li>
Saudi national (mandatory).</li></ul><p>
Proficiency in MS Office Suite (Word, PowerPoint, Excel); familiarity with marketing tools such as Salesforce, Eloqua, Hubspot or equivalent is an advantage</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Qualifications
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li></ul></div></div></div></div>

Junior Marketing Executive, KSA

<div><div><div><div><h2 class="jobSectionHeader"><b>About the role</b></h2>
</div><div><p>
The International Operations Specialist is responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.</p><p>
The incumbent will provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Key responsibilities</b></h2>
</div><div><ul><li>Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.</li><li>
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.</li><li>
Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.</li><li>
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.</li><li>
Document all matters relating to these requests using the telecommunication and computer systems made available by the organization.</li><li>
Plan and coordinate the full range services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.</li><li>
Reliably escalate cases and requests where required by company protocols.</li><li>
Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.</li><li>
Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures.</li><li>
Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.</li><li>
Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.</li><li>
Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognize and escalate any opportunities for cost containment.</li><li>
Ensure that cases are correctly prepared for hand-over to the billing department.</li><li>
Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover.</li><li>
Effectively manage and communicate workload and movements to the line manager.</li><li>
Forward relevant information to assist with the development of the network of service providers.</li><li>
Establish responsive relationships both within International SOS and externally.</li><li>
Positively promote International SOS.</li><li>
Work harmoniously with colleagues and other Assistance Centers and maintain a safe and comfortable working environment by ensuring that shared workstations are kept clean and tidy at all times.</li><li>
Consistently demonstrate the Company Values; work within and promote all International SOS&rsquo; policies and procedures; follow International SOS internal guidelines and standards.</li><li>
Attend training and meetings as and when required.</li><li>
Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team.</li><li>
Carry out any other reasonable duties as requested by the manager.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Work Experience</b></h2>
</div><div><ul><li>Typically, at least 1 &ndash; 2 years of experience in logistics/coordination and customer service is required.</li><li>
Experience working in logistics, travel and/or healthcare sector is desirable.</li><li>
Experience in phone-based or call center environment is desirable.</li><li>
Experience of working in a fast-paced, demanding environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Qualifications
</b></h2></div><div><ul><li>Educated to a high school diploma or equivalent.</li><li>
Tertiary level education is desired.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Languages</b></h2>
</div><div><ul><li>Excellent written and spoken English language.</li><li>
Additional language skills, particularly Arabic or Turkish, are desirable.</li></ul></div></div></div></div>

International Operations Specialist (Level 1)

Join International SOS and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

International SOS

ABOUT_COMPANY

Operations Specialist

OMAN | Site Medical Officer

Industrial Nurse

Industrial Nurse

Junior Marketing Executive, KSA

International Operations Specialist (Level 1)