Qureos Mentor

ITCON Services

Tax Call Center Representative ITCON Services | 100% Remote Are you passionate about helping others and confident explaining financial information in a clear, reassuring way? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Remote Tax Call Center Representatives to provide Tier 1 customer support for personal income tax inquiries. In this role, you'll serve as a trusted resource for callers guiding them through general and routine tax-related questions with professionalism, empathy, and accuracy. If you thrive in a fast-paced, technology-driven environment and enjoy making a meaningful impact every day, we encourage you to apply. What You'll Do Serve as the first point of contact for personal income tax inquiries via inbound and outbound calls Provide clear, accurate information about state tax programs Research and resolve routine issues while ensuring a positive customer experience Maintain professionalism, patience, and empathy with every interaction Accurately document interactions using CRM and call center systems Navigate multiple IT systems efficiently to provide timely resolutions What You Bring 3+ years of accounting experience or experience explaining financial information to individuals 2+ years of customer service experience, including call center or telecommunications 1+ year of computer proficiency, with the ability to work across multiple systems simultaneously Experience using CRM platforms and call center software Strong communication skills and the ability to simplify complex information U.S. Citizenship (required) Preferred Qualifications Maryland residency strongly preferred Coursework in bookkeeping or accounting Education Requirements High school diploma or equivalent (required) Additional coursework in bookkeeping or accounting preferred Additional Requirements All personnel must successfully complete a Criminal Justice Information System (CJIS) state and federal criminal background check, including FBI fingerprinting. If you're ready to use your financial knowledge and customer service skills to make a difference while working from the comfort of your home apply today!

Tax Call Center Representative (Remote)

Shape Winning Strategies. Deliver Impactful Solutions. Drive Federal Growth. We are seeking a seasoned Senior Proposal Manager to lead the development of high-impact proposals within the Federal market. This role is ideal for a strategic thinker and strong writer who thrives in deadline-driven environments and enjoys transforming complex technical solutions into compelling, compliant, and persuasive narratives. As a key member of our growth team, you will lead the full proposal lifecycle&mdash;from RFP analysis through submission&mdash;ensuring on-time delivery of high-quality, winning proposals that reflect both client requirements and our brand excellence. What You'll Do Lead and manage the end-to-end federal proposal development process Serve as the day-to-day leader of the proposal team, managing workloads, coordinating resources across active and upcoming pursuits, and ensuring proposal activities are executed effectively and on schedule Analyze RFPs, RFIs, and white papers to develop compliant and competitive proposal strategies Facilitate proposal kickoffs, storyboarding sessions, and color reviews Collaborate closely with technical SMEs, capture managers, pricing teams, and leadership Write, edit, and refine technical and management volumes, ensuring clarity and persuasiveness Develop compliance matrices and ensure strict adherence to solicitation requirements Oversee development of past performance, resumes, and supporting documentation Maintain and enhance proposal knowledge repositories for future reuse Leverage emerging generative AI tools to improve efficiency, content quality, and tone alignment Ensure all submissions reflect brand standards and organizational processes What You Bring 9+ years of experience leading and writing technical proposals within the Federal IT market Strong working knowledge of the Shipley proposal methodology (including color team reviews, compliance tracking, and structured development processes) Demonstrated success collaborating with technical SMEs to synthesize complex IT solutions into clear, compelling proposal narratives Experience developing technical volumes, pricing narratives, and past performance documentation Exceptional writing, editing, and proofreading skills with mastery of English grammar and composition Strong critical thinking skills with the ability to distill complex information into unified messaging Advanced Microsoft Word expertise; proficiency in Microsoft Office (PowerPoint, Visio) and Adobe Acrobat Professional Experience supporting knowledge management and proposal content libraries Ability to manage multiple high-priority efforts simultaneously in fast-paced, deadline-driven environments Understanding of the Federal contracting landscape and procurement processes Experience identifying and implementing forward-thinking process improvements, including leveraging technology and emerging tools to improve proposal development efficiency and collaboration Preferred: Familiarity with generative AI tools for content development and optimization Why This Role Matters You will play a pivotal role in driving organizational growth by delivering proposals that clearly communicate value, differentiate solutions, and align with federal mission objectives. Your expertise will directly influence win strategy execution and long-term contract success.

Senior Proposal Manager

Join ITCON Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ITCON Services

About Company

Tax Call Center Representative (Remote)

Senior Proposal Manager