Qureos Mentor

Iveco Group

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 PRIMARY FUNCTION:
 
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 Provide technical and administrative support to dealers,
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 Handling, solving the product &amp; dealer related customer complaints,
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 Carry out the dealer qualitative assessments,
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 Increase network technical capability
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 Daily control and follow up of technical issue escalation with CRM systems,
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 Day to day contact with dealers &amp; support for the dealers on recurrent technical problems and solution to be applied, received report from dealers
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 Reply every complaint from call center within the targets.
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 Key account visits
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 Inform IVECO ASIA CS - Customer &amp; Product Support
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 Recall campaign monitoring and assuring 100% completion rate
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 Regular dealer visits and warranty claim audits on site
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 Assess the needs of dealers in terms of technical base (special tools, documentation, training, etc.)
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 Follow up the efficiency of technical improvements on field
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 QUALIFICATIONS
 
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 Bachelor&rsquo;s degree in mechanical engineering (preferably automotive engineering)
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 Minimum 5 years of technical experience in the commercial vehicles aftersales area
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 Good command of verbal and written English
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 Able to travel (preferably E class driver license)
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 Familiar with windows driven software programs
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 KEY COMPETENCIES
 
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 Sophisticated customer relation and negotiation skills
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 Ability to negotiate with dealers and customers in order to maintain the customer satisfaction
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 Good communication skills, both written and verbal
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Service Zone Manager

Join Iveco Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Iveco Group

ABOUT_COMPANY

Service Zone Manager