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J TAI LLC

Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently while maintaining a high level of guest satisfaction.Responsibilities<ul><li>Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.</li><li>Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.</li><li>Handle guest inquiries, concerns, and requests promptly and professionally.</li><li>Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.</li><li>Process reservations through phone systems and online platforms, ensuring all details are accurately recorded.</li><li>Conduct night audits as required, balancing accounts and preparing reports for management.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.</li><li>Uphold hotel policies and procedures while maintaining confidentiality of guest information.</li></ul>Skills<ul><li>Strong background in customer service with experience in hospitality management or hotel management preferred.</li><li>Excellent phone etiquette and proficiency in using phone systems to manage reservations and inquiries.</li><li>Bilingual abilities are a plus, enhancing communication with diverse guests.</li><li>Familiarity with front desk operations including night audit processes is advantageous.</li><li>Exceptional guest relations skills, ensuring every visitor feels valued and attended to.</li><li>Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.</li><li>A positive attitude with strong problem-solving skills to address guest concerns efficiently.</li></ul>Join our dynamic team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests!Job Type: Full-timePay: $16.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li></ul>Schedule:<ul><li>8 hour shift</li><li>Evening shift</li><li>Morning shift</li><li>Rotating weekends</li></ul>Work Location: In person

Front Desk Agent

Join J TAI LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

J TAI LLC

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Front Desk Agent