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Jamie O'Brien Surf Experience

Job Title: Reservationist &amp; Guest Experience Specialist Company: Jamie O'Brien Surf Experience Location: Ritz-Carlton Oʻahu, Turtle Bay Resort &ndash; North Shore, Oʻahu, HawaiʻiAbout UsJamie O&rsquo;Brien Surf Experience is a premier surf school located on the North Shore of Oʻahu, offering world-class instruction and unforgettable ocean experiences for guests of all skill levels. Based at the Ritz-Carlton Oʻahu, Turtle Bay Resort, our team is committed to delivering exceptional service, safety, and authentic Hawaiian hospitality.Position OverviewWe are seeking a highly organized, customer-focused individual to join our team as a Reservationist &amp; Guest Experience Specialist. This role is critical to daily operations and serves as the first point of contact for guests. You will manage reservations, assist with check-ins, support retail and rental operations, and ensure every guest has a seamless and memorable experience from arrival to departure.Key Responsibilities<ul><li>Manage and coordinate reservations for surf lessons, rentals, and ocean experiences</li><li>Welcome guests upon arrival and facilitate smooth check-in and waiver processes</li><li>Provide accurate information regarding lesson offerings, conditions, and scheduling</li><li>Assist with surfboard and equipment rentals, ensuring proper sizing and guest readiness</li><li>Support retail store operations, including sales, merchandising, and inventory upkeep</li><li>Process payments and maintain accurate records within the reservation system (FareHarbor or equivalent)</li><li>Communicate effectively with instructors and management to ensure proper scheduling and guest flow</li><li>Deliver exceptional customer service through phone, email, and in-person interactions</li><li>Act as a knowledgeable resource on North Shore activities, ocean conditions, and resort amenities</li><li>Maintain a clean, organized, and professional front desk and retail environment</li><li>Assist with additional operational tasks as needed to support the team</li></ul>Qualifications<ul><li>Previous experience in hospitality, retail, reservations, or customer service preferred</li><li>Strong communication skills with a professional and friendly demeanor</li><li>High attention to detail and strong organizational skills</li><li>Ability to multitask and perform efficiently in a fast-paced environment</li><li>Comfortable using reservation systems, POS systems, and basic technology (iPads, computers, etc.)</li><li>Familiarity with the North Shore of Oʻahu is a plus</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Passion for surfing, ocean activities, and delivering exceptional guest experiences</li></ul>Why Join Us<ul><li>Work in a dynamic, oceanfront environment on the North Shore</li><li>Be part of a passionate and high-performing team</li><li>Opportunity to grow within a leading surf experience brand</li><li>Engage with guests from around the world and create lasting memories</li></ul>If you are a motivated team player with a passion for hospitality and the ocean, we encourage you to apply. Please submit your resume along with a brief cover letter outlining your experience and interest in the role.Job Type: Part-timeBase Pay: From $20.00 per hourWork Location: In person

Reservationist & Guest Experience Specialist (Jamie O'Brien Surf Experience)

Join Jamie O'Brien Surf Experience and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Jamie O'Brien Surf Experience

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Reservationist & Guest Experience Specialist (Jamie O'Brien Surf Experience)