Qureos Mentor

Jazz

<div>
 
 Grade Level: L1
 
 
 
 
 Location: Painsara, Punjab
 
 
 
 
 Last date to apply: 11th August , 2025
 
 
 
 
 What is a Territory Sales Supervisor?
 
 
 
 TSS team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Sales Manager who leads a team of two to three TSSs. We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of JazzCash &amp; Postpaid Sales and Franchise/Retail Business Development.
 
 
 
 What does Territory Sales Supervisor do?
 
 
 
 <ul>
 <li>
 Learns Jazz's values, business, and products, the Regional Operating Model, and an understanding of the market dynamics
 </li>
 <li>
 Visits the market daily to conduct spot checks/retail audits on stock availability
 </li>
 <li>
 Assigned one Franchise (in few cases two, depending on the potential &amp; geographical spread)
 </li>
 <li>
 Start managing the assigned franchise on daily basis; ensuring visibility of daily reports shared by the Area Manager; while carrying out strong franchise follow up
 </li>
 <li>
 Builds contacts and understanding how to get the work done smoothly and efficiently through the franchise and retail network
 </li>
 <li>
 Ensures Retail &amp; Distribution network development - by engaging Franchise staff &amp; DO
 </li>
 <li>
 Focuses on Enablers; BVS Activation; EVC (Agent to Agent serving); Market Float management (2.3 days); DO service levels (daily basis 50%); Recharge (Jazz Load &amp; Scratch cards) Non-Performers to be less than 5% (ensure DO follows up with non performing retailer); Follow up with DO to ensure minimum balance Retailers are less than 5%
 </li>
 <li>
 Along with the Enablers focus on achieving Target KPIs: Recharge; Gross Ads (pre &amp; postpaid); JazzCash (DR, Cash-In &amp; M-Wallet); MBB (Data Devices); Active Retail Base (EVC; BVS Devices; &amp; JazzCash Retail Base) Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
 </li>
 <li>
 Starts engaging the retailers in planning BTL (below the line) activities based on target achievement
 </li>
 <li>
 Focuses on optimal utilization of Trade Marketing
 </li>
 <li>
 Focuses on channel foot print expansion and improvement in KPIs (minimum balance, retailer servicing for JazzCash and Voice)
 </li>
 <li>
 Works on Territory Integrity &amp; Infringement Control
 </li>
 <li>
 Develop healthy relations with the retailers, franchise owners of your area
 </li>
 <li>
 Continuously review and bring improvements in JazzCash &amp; Voice KPIs assigned to you and your team
 </li>
 <li>
 Proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
 </li>
 <li>
 Manages franchise and retail channel by motivating and counseling the concerned stakeholders and explain the profitability model
 
 
 </li>
 </ul>
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who has already delivered on challenging projects
 </li>
 <li>
 Has taken end-to-end responsibility from planning to roll out followed by feedback
 </li>
 <li>
 An individual who can work both remotely as well as under supervision to improve the effectiveness and penetration of the sales and distribution channel
 </li>
 <li>
 Who can work on achievement of monthly KPI targets such as Jazz Cash Wallet Activation, Post-paid &amp; Prepaid Sales, Remittances, and Cash in, MNP etc
 </li>
 <li>
 Increases penetration of overall business in the assigned areas
 </li>
 <li>
 Meets assigned targets end to end
 </li>
 <li>
 Strengthens &amp; develops the Channel
 </li>
 <li>
 Has relevant experience of sales management &amp; channel development
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
</div>
 <div id='job-id'>Job Id: BRBtfcB5RaofAnYiAL6kb/Yx+SiUCrwYq9laEtcAJBfWEZgET/ODGw+LjhmIdoWToqHId4nrdhId4gW5ZH6NmIrvG7KUNSjpnA==</div>

Territory Sales Supervisor

<div>
 
 
 Grade Level:
 
 L2
 
 
 Location:
 
 Islamabad
 
 
 
 Last Date to Apply:
 
 August 05th 2025
 
 
 
 
 What is Team Lead Credit Control ?
 
 
 
 Team Lead credit control is responsible to oversee nationwide team of credit experts for assessing the creditworthiness of new and existing customers through detailed financial analysis, market intelligence, and, where necessary, on-site evaluations by ensuring consistent implementation of credit policies and risk assessment frameworks across all team operations. Collaborate with cross-functional stakeholders to streamline credit control processes and support business growth while minimizing risk.
 
 
 The role reports directly to the Head of Billing, Credit &amp; Collections.
 
 
 
 
 What Team Lead Credit Control Does?
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor nationwide customer accounts to identify potential risks, overdue payments, and emerging credit concerns.
 </li>
 <li>
 Drive timely and effective risk mitigation by coaching the team on proactive engagement and escalation procedures.
 </li>
 <li>
 Provide regular reporting on team performance and credit risk exposure status to management.
 </li>
 <li>
 Develop team capabilities through training, mentoring, and performance feedback to foster a high-performing credit control unit.
 </li>
 <li>
 Coordinate with internal and external stakeholders Sales, Billing and Customer Service to resolve disputes and billing queries.
 </li>
 <li>
 Prepare aging reports, risk dashboards and bad debt provision inputs.
 </li>
 <li>
 Recommend suspensions, write-offs, deposit release and legal escalations for chronic defaulters.
 </li>
 <li>
 Support in contract reviews, settlements, and customer reconciliations.
 </li>
 <li>
 Conduct credit reviews periodically to mitigate financial exposure.
 </li>
 </ul>
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Automate existing manual processes to improve efficiency and enhance effectiveness of existing processes.
 </li>
 <li>
 Ensure timely and accurate credit evaluations for all new and existing customers.
 </li>
 <li>
 Lead the approval process for high-value or complex credit accounts.
 </li>
 <li>
 Perform accurate credit evaluations for new and existing clients and recommend appropriate credit limits and payment terms.
 </li>
 <li>
 Supervise and mentor the credit control team, setting clear KPIs and SLAs.
 </li>
 <li>
 Continuous process improvements and best practice recommendations.
 </li>
 <li>
 Support internal and external audits with required documentation and explanations.
 </li>
 
 </ul>
 
 
 What Are We Looking for and What Does It Require to Be Team Lead Credit Control?
 
 
 
 
 Experience and Educational Requirements:
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in a relevant field such as Business Management and Finance.
 </li>
 <li>
 Minimum 8 years of experience in Financial Evaluation or Credit Management, or related roles in a B2B environment preferably.
 </li>
 <li>
 Strong understanding of Industry practices and financial evaluation criteria.
 </li>
 </ul>
 
 
 Soft Skills and Technical Skills Required:
 
 
 <ul>
 <li>
 Leadership skills
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Understanding of accounts receivable, ledgers, and basic accounting principles.
 </li>
 <li>
 Awareness of bad debt provisions, credit risk, financial and regulatory regulations.
 </li>
 
 </ul>
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day&mdash;enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include essential qualities for a positive organizational culture&mdash;truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering a customer-obsessed environment.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue changing the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
 
 
 Jazz is an equal opportunity employer.
 
 We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
</div>
 <div id='job-id'>Job Id: dEzyWwzCRZs9bfTJtZF5n8IsTUXI77D1AW6Rxxlph+Jh+RPGxfM5hI9wgIWZXUhG08Hl0BjgGwDwFDB5J5957Qi+eRjLU9Vj4w==</div>

Team Lead Credit Control

<div>
 
 
 Level: L2/L3
 
 
 
 
 Location: Karachi
 
 
 
 
 Apply by: 31st July, 2025
 
 
 
 
 
 Role:
 
 
 
 To drive regional IoT/M2M solution engagement and support the enterprise sales team in South Region through pre-sales consultancy, solution design, and proposal development. The role requires deep understanding of IoT/M2M technologies, strong customer engagement, and alignment with internal product, commercial, and platform teams to deliver value-driven solutions.
 
 
 
 Key Responsibilities:
 
 
 
 
 Sales Support &amp; Solution Design
 
 
 
 - Act as the technical lead in customer engagements for IoT/M2M solutions in South Region.
 
 - Understand customer business needs and translate them into tailored technical solutions.
 
 - Participate in joint sales calls, discovery sessions, and client workshops with the enterprise sales team.
 
 - Design end-to-end M2M/IoT solutions including connectivity, hardware, platform integration, and services.
 
 
 
 Proposal &amp; Documentation
 
 
 
 - Prepare and deliver technical proposals, solution blueprints, and presentations.
 
 - Support RFP/RFQ responses with technical inputs and solution architecture.
 
 - Develop BoQs, solution descriptions, and pricing inputs in coordination with product and commercial teams.
 
 
 
 Channel Enablement &amp; Training
 
 
 
 -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct periodic enablement sessions for Jazz Enterprise sales channels and regional partners to improve understanding of IoT/M2M products and solutions.
 
 
 -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as a subject matter expert for the South region, supporting capacity building of internal teams and channel partners through training, solution demos, and sales toolkit rollouts.
 
 
 -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide feedback to central teams on channel challenges, market gaps, and improvement areas for presales engagement effectiveness.
 
 
 &nbsp;
 
 
 
 Internal Collaboration
 
 
 
 - Work closely with product, pricing, platform, bids management, and delivery teams for solution validation.
 
 - Maintain updated knowledge of Jazz's IoT/M2M offerings, including M2M connectivity, POS, fleet, asset tracking, smart metering, and NB-IoT.
 
 
 
 Customer Enablement
 
 
 
 - Assist customers in PoC (Proof of Concept) implementation and solution testing.
 
 - Provide post-sales technical handover to delivery teams.
 
 - Educate customers on solution usage, platform access, and performance monitoring.
 
 
 
 Market &amp; Partner Engagement
 
 
 
 - Maintain relationships with local hardware and IoT partners/vendors in the region.
 
 - Stay updated on market trends, competitor activity, and customer feedback.
 
 - Identify integration opportunities with ecosystem partners for bundled solutions.
 
 
 
 
 Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 - Bachelor's degree in Electrical/Telecom Engineering, Computer Science, or related field (Master's preferred).
 
 - 3-5 years of relevant experience in pre-sales, technical consultancy, or solution design in telecom/IT/IoT.
 
 - Strong understanding of cellular M2M (2G/3G/4G/NB-IoT), IP networking, SIM management, and device integration.
 
 - Hands-on knowledge of IoT use cases: asset tracking, smart devices, smart utilities, remote monitoring.
 
 - Experience in handling enterprise clients and working with B2B sales teams.
 
 - Excellent communication (verbal &amp; written), presentation, and client-facing skills.
 
 
 
 Key Competencies:
 
 
 
 - Solution-Oriented Thinking
 
 - Technical Writing &amp; Documentation
 
 - Business Acumen &amp; Commercial Awareness
 
 - Stakeholder Management
 
 - Problem Solving &amp; Analytical Skills
 
 - Project Coordination
 
 
 
 
 Benefits
 
 
 
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>
 <div id='job-id'>Job Id: SKu6XXQAa2Yhe11MCjcGWSPQaZ7UQyaN/jrk9sLycaoYPU9PEosqnD+ePk9QCVGapHK0AsbEZF+tjSt421RrVB45R8GdXJPLPQ==</div>

Solution Consultant IoT

<div>
 
 
 Grade:
 
 L3
 
 
 Location:
 
 Islamabad
 
 
 Last date to apply:
 
 6th August 2025
 
 
 
 
 What is Manager Products &amp; Strategy?
 
 
 
 This role is central to shaping, refining, and managing telecom infrastructure offerings including passive tower assets and value-added services in a dynamic and evolving market. As part of the Products &amp; Strategy function, you will drive key product initiatives that support growth in tenancy, digital enablement, and adjacent solutions such as energy and possible enterprise connectivity.
 
 
 This is an individual contributor role with cross-functional engagement but no direct reports.
 
 
 
 What does Manager Products &amp; Strategy do?
 
 
 <ul>
 <li>
 Define and maintain the product roadmap for tower colocation, power solutions, and infrastructure add-ons
 </li>
 <li>
 Contribute to the development of new service lines (e.g., power-as-a-service, rooftop hosting)
 </li>
 <li>
 Identify opportunities to monetize underutilized tower assets or develop new business models for non-MNO tenants
 </li>
 </ul>
 <ul>
 <li>
 Support the creation of pricing strategies, cost models, and business cases tailored to the Pakistani telecom landscape
 </li>
 <li>
 Track product performance using metrics like tenancy ratio, site-level profitability, and customer satisfaction
 </li>
 <li>
 Prepare and maintain product documentation (fact sheets, T&amp;Cs, SLAs, etc.) to support commercial and legal processes
 </li>
 <li>
 Gather insights from tenants (including MNOs and ISPs), industry trends, and competitors to refine the product strategy
 </li>
 </ul>
 <ul>
 <li>
 Coordinate with Sales and Commercial teams to capture client feedback and translate it into product features
 </li>
 <li>
 Work closely with internal teams including Operations, Technology, Commercial, Finance, and Legal to enable smooth product roll-outs
 </li>
 </ul>
 <ul>
 <li>
 Conduct product audits to evaluate usage, profitability, and relevance
 </li>
 <li>
 Propose enhancements, bundling strategies, or rationalization of underperforming offerings.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Manager Products &amp; Strategy?
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering or Business (MBA is a plus)
 </li>
 <li>
 6+ years of relevant experience, preferably in telecom, infrastructure, or technology product management
 </li>
 <li>
 Strong analytical skills with experience in financial modelling and pricing analysis
 </li>
 <li>
 Familiarity with infrastructure business models (build-to-suit, colocation, energy services, etc.)
 </li>
 <li>
 Good understanding of Pakistan's telecom regulatory and market environment
 </li>
 <li>
 Proactive self-starter with strong organizational and problem-solving skills
 </li>
 <li>
 Effective communicator with experience engaging internal and external stakeholders
 </li>
 <li>
 Comfortable working in a matrixed or semi-structured organizational environment.
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Deodar TowerCo?
 
 
 
 Deodar TowerCo is committed to delivering high-quality tower infrastructure solutions. As part of our team, you will play a crucial role in ensuring operational excellence and logistical efficiency, empowering digital connectivity across Pakistan. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a dynamic and innovative company.
 
</div>
 <div id='job-id'>Job Id: m1zzUheyN0GjZQAoXMUPuMzqo6bJIP9CxQ3Ez9i+uteCCT2VPcCbRv4mP+2btCUXD/fq6WyJM85AbQ+PUVa3d9fsXp/mldQxfQ==</div>

Manager Products & Strategy - Deodar

<div>
 
 
 Grade:
 
 L3
 
 
 Location:
 
 Islamabad
 
 
 Last date to apply:
 
 6th August 2025
 
 
 
 
 What is Manager Litigation?
 
 
 
 The Manager Litigation will be responsible for managing, coordinating, and overseeing all litigation and dispute resolution matters concerning Deodar. Serving as a key legal advisor on contentious issues, the role entails representing the company across various legal forums&mdash;including civil, criminal (including FIRs), tax, customs, HR, commercial, and regulatory matters. The incumbent will support internal stakeholders and ensure that all legal proceedings are handled efficiently and effectively before courts of law and regulatory authorities, with the objective of safeguarding the company's legal and commercial interests.
 
 
 The role reports directly to Head of Legal.&nbsp;&nbsp;
 
 
 
 What does Manager Litigation do?
 
 
 <ul>
 <li>
 Liaison with internal stakeholders and external Legal Consultants/counsels for efficient filing/defending court cases/complaints/legal notices, etc. to better watch the interest of the Company and its subsidiaries.
 </li>
 </ul>
 <ul>
 <li>
 Liaise with Tax &amp; Customs, PTA, HR related institutions and Regulatory authorities as and when required.
 </li>
 <li>
 Representing the Deodar at the Courts, Legal Forums and the Regulatory bodies.&nbsp;
 </li>
 <li>
 Draft and respond to legal notices/complaints and prepare other legal documents after seeking necessary inputs from internal stakeholders with consultation of Head of Legal.&nbsp;
 </li>
 <li>
 Report your cases and litigious matters through weekly updates and appearing with external legal counsel in court where necessary or so desired by Head of Legal /peer department.&nbsp;
 </li>
 <li>
 Draft written statements/para-wise comments/applications etc. for courts related documents in litigious matters.&nbsp;
 </li>
 <li>
 Coordinate and liaise with internal departments and external counsels for smooth sharing of information required for contesting/defending the court cases.
 </li>
 <li>
 Independently review, draft, endorse legal agreements/SLA's assigned to Legal Department departments.&nbsp;
 </li>
 <li>
 Provide legal advice/assistance to internal departments on matters pertaining to interpretation of statutes, regulations, license conditions and agreements.
 </li>
 <li>
 Support in regulatory matters to Corporate Regulatory Affairs and provide necessary co-ordination to regulatory bodies wherever needed.
 </li>
 <li>
 Provide legal assistance on contract related matters and various commercial project initiative by the Company.
 </li>
 <li>
 Assist head of legal in creation of litigation portal.
 </li>
 <li>
 Handle litigation portals of the company and interact with Group Legal for important legal matters.
 </li>
 <li>
 Provide legal advice on arrangements and legal framework on insurance, telecom and tower related initiatives, etc.
 </li>
 <li>
 Perform record keeping, update litigation portals and prepare litigation reports.
 </li>
 <li>
 Build conducive working environment for engaged and committed team.
 </li>
 
 </ul>
 
 
 Deodar is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Manager Litigation?
 
 
 <ul>
 <li>
 Hand on experience of independently handling court cases at various Legal Forums including, but not limited to, High Court and lower court, Labour courts and Regulatory authorities.
 </li>
 <li>
 Experience of reviewing pleadings and legal notice drafts. Must have the ability to prepare applications, respond to legal notices and other correspondence with several authorities and business partners/consumers.
 </li>
 <li>
 Ability to deal with Law Enforcement Agencies.&nbsp;
 </li>
 <li>
 Bar at Law/LLM/LLB Degree with at least 6-8 years working experience in civil, criminal, Regulatory and Corporate Litigation and sound knowledge of the laws of Pakistan in general &amp; telecom, tower co, insurance laws in particular and anticipated litigation therefrom. Corporate experience will be a plus.&nbsp;
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Possess knowledge of the legal and regulatory framework especially telecom, insurance laws in Pakistan.
 </li>
 <li>
 Drafting and analytical skills.
 </li>
 <li>
 Research skills with sound knowledge about various contracts arrangements, in-depth knowledge of company laws and telecom, fintech, insurance and media/entertainment regulations.
 </li>
 <li>
 Knowledge of litigation management and know how about Tech &amp; Telecom Industry Litigation.
 </li>
 <li>
 Has the ability to handle court matters independently.
 </li>
 <li>
 Should be able to get early disposals.
 </li>
 <li>
 Advance communication skills for managing cross-functional projects.
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Deodar TowerCo?
 
 
 
 Deodar TowerCo is committed to delivering high-quality tower infrastructure solutions. As part of our team, you will play a crucial role in ensuring operational excellence and logistical efficiency, empowering digital connectivity across Pakistan. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a dynamic and innovative company.
 
</div>
 <div id='job-id'>Job Id: GyAtAjCVnhCH1ddD+hI4cUDjFu5XEM7l5E6r+QNVkgSyWoJNPX2KpcuCkh6Ip6oN4LgnzKE2GEjkk9V6EQGiDkL4WYC+8BCNDg==</div>

Manager Litigation - Deodar

<div>
 
 
 Grade:
 
 L3
 
 
 Location:
 
 Islamabad
 
 
 Department:
 
 Commercial &amp; Strategy
 
 
 Reporting to:
 
 Manager Digital Acceleration
 
 
 Last date to apply:
 
 6th August 2025
 
 
 
 
 Role Overview:
 
 
 
 The Manager IT Support &amp; Enterprise is responsible for complete setup, operation, maintenance and support of Deodar IT infrastructure, services, software and applications. This role will assist the line management to ensure smooth functioning of enterprise-wide IT facilities at Deodar across all its offices/locations.
 
 
 
 
 What does Manager IT Support &amp; Enterprise do?
 
 
 
 This role is primarily responsible for managing the day-to-day IT Operations, IT Teams and Service Providers defining standard operating procedures, optimizing processes and ensuring availability of services.
 
 <ul>
 <li>
 
 Team Management
 
 includes leading the team comprising employees and/or vendor-based managed services, developing processes and improving overall user experience.
 </li>
 <li>
 
 Service Desk Management
 
 to oversee the IT Service Desk Team, ensuring efficient and effective support for end-users while managing incidents and service requests.
 </li>
 <li>
 
 Service Level Management
 
 ensuring Service Level Agreements (SLAs) are well managed for IT support services and ensure compliance with SLAs while achieving and maintaining operational excellence.
 </li>
 <li>
 
 Vendor &amp; Third-Party Management
 
 comprising coordination with external vendors and third-party service providers to manage services and support contracts, resolve issues, and ensure that service expectations are met.
 </li>
 <li>
 
 Budget Planning
 
 including CAPEX and OPEX in line with the organization's business plans.
 </li>
 <li>
 
 System &amp; Application Monitoring
 
 to monitor the performance and availability of critical enterprise systems e.g. ERP, CRM, infrastructure and take proactive measures to ensure they operate smoothly. Complete set up and management of Data Room.
 </li>
 <li>
 
 Business Continuity and Disaster Recovery Planning
 
 to ensure there is a plan and preparation ready to cater for any challenges that can disrupt the enterprise-wide facilities, data storage and dependencies.
 </li>
 <li>
 
 Reporting &amp; Documentation
 
 to maintain comprehensive documentation of support procedures, systems configurations, and service requests. Provide regular reports to management on support metrics, incidents, and improvement initiatives.
 </li>
 <li>
 
 Change Management
 
 for planning and implementation of system upgrades, patches and other changes. Ensure that proper change control processes are followed.
 </li>
 <li>
 
 Continuous Improvement
 
 : Identify areas for improvement in IT support processes and develop strategies for increasing efficiency, reducing downtime and improving user satisfaction.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 What does it take to be Manager IT Support &amp; Enterprise?
 
 &nbsp;
 
 <ul>
 <li>
 A Master's degree in Information Technology, Computer Science, Business Management.
 </li>
 <li>
 10 - 12 years of experience in IT Services, experience in IT support, with at least 4-6 years in a leadership or managerial role.
 </li>
 <li>
 Proven track record of managing escalations and improving customer satisfaction.
 </li>
 <li>
 Experience working in a global, 24x7 support environment.
 </li>
 <li>
 Ticket resolution time and SLA adherence.
 </li>
 <li>
 Team performance and retention &amp; Contracting Managed Services.
 </li>
 <li>
 Lead and mentor a team of enterprise support specialists, ensuring 24x7 coverage and efficient ticket handling.
 </li>
 <li>
 Develop, track, and report on key performance indicators (KPIs) such as site uptime, response/resolution time, and customer satisfaction.
 </li>
 <li>
 Oversee incident, request, change, and problem management processes in alignment with ITIL standards.
 </li>
 <li>
 Good understanding of software and telecom industry.
 </li>
 <li>
 Preferred certifications: ITIL, PMP, Microsoft.
 </li>
 <li>
 Knowledge of cybersecurity best practices.
 </li>
 <li>
 Good familiarity with cloud environments and services (e.g., AWS, Azure).
 </li>
 <li>
 Knowledge of enterprise IT support, ERP systems (SAP, Oracle, Microsoft Dynamics, etc.), financial applications, and cross-functional collaboration to deliver scalable, secure, and efficient technology solutions.
 </li>
 <li>
 Experience in completing complex projects and working with cross-functional teams.
 </li>
 <li>
 Understanding of TowerCo business model, experience with TowerCo industry preferred.
 </li>
 <li>
 Result-oriented, adaptable and positive mindset.
 </li>
 <li>
 Excellent customer service and interpersonal skills.
 </li>
 <li>
 Sound knowledge of IT systems migration and ERP business solutions.
 </li>
 <li>
 Strong communication, coordination and presentation skills.
 </li>
 <li>
 Teamwork and collaboration.
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Deodar TowerCo?
 
 
 
 Deodar TowerCo is committed to delivering high-quality tower infrastructure solutions. As part of our team, you will play a crucial role in ensuring operational excellence and logistical efficiency, empowering digital connectivity across Pakistan. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a dynamic and innovative company.
 
</div>
 <div id='job-id'>Job Id: TFB6dekZ7E7ifiv2Fn4OzCobhDLGJLIh+f5GjBU01ZULM8kGNFV9pIvcRyxt1XDvp/O88pVz7lP7lfi13t1bT78iDT45DU/ttw==</div>

Manager IT Support & Enterprise - Deodar

<div>
 
 
 
 Job Title: Intern - Onboarding Team
 
 
 
 
 Lahore Duration: 4 weeks
 
 
 
 
 Last Date to Apply: August 06/2025
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a dynamic and detail-oriented intern to join our "Technical Logistics" team within the Technology division. This internship offers a unique opportunity to contribute to shaping meaningful and seamless "Coordination between Operations, Rollout and Logistics" and "Coordination with cell sites owners for Lease agreement renewal and rental payment management" experiences for new hires while gaining hands-on experience in "Technical Logistics".
 
 
 <ul>
 <li>
 Support in Coordination between Operations, Rollout and Logistics in different day to day affaires for making the Rollout process smoother and more seamless.
 </li>
 </ul>
 <ul>
 <li>
 &middot; Assist while Coordination with cell sites owners for Lease agreement renewal and rental payment management.
 </li>
 <li>
 &middot; Help in applying for commercial Power for new rollout sites, keeping and eye on each site while help in tracking its KPIs.
 </li>
 <li>
 &middot; Collaborate with cross-functional teams (e.g., Rollout, Vendors, Operations) to ensure timely execution of new Rollout sites.
 </li>
 <li>
 &middot; Participate in organizing regional meeting sessions and preparing Minutes of meeting and its track recording.
 </li>
 <li>
 &middot; Provide support in disbursement of cell site's rental payment and keeping its records.
 </li>
 <li>
 &middot; Contribute to projects aimed at improving the site acquisition, legal documents, Apply for Commercial Power and required NOC's from the concerned authorities.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A Levels or equivalent from HEC recognized University.
 </li>
 </ul>
 <ul>
 <li>
 Comfortable working with spreadsheets, documents, and digital tools (e.g., Excel, Google Workspace, Microsoft Office).
 </li>
 </ul>
 <ul>
 <li>
 Passion for creating positive employee experiences and attention to detail.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Deodar TowerCo is committed to delivering high-quality tower infrastructure solutions. As part of our team, you will play a crucial role in ensuring operational excellence and logistical efficiency, empowering digital connectivity across Pakistan. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a dynamic and innovative&nbsp;company.
 
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Intern Operations - Deodar

Join Jazz and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.