Urwah Admin

Justlife.com

Justlife is rocking the region with its beautifully designed for-all-home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Take over a key role as an Entrepreneur In Residence (EIR) in the Business Development - UAE department and be a part of this exciting adventure of never-ending growth and success. You will get the broadest experience in the tech industry, learn day-to-day management and operations, and build deep functional expertise. You will be part of an international team of talented people. It provides you with immense opportunities for growth, achievement, innovative thinking and collaborative leadership.
What we expect from you:
<ul>
<li>Develop and execute strategies across multiple business verticals</li>
<li>Work closely with different teams such as the Founding Team, Business Development, Marketing, Product, BI, Operations, and Customer Support</li>
<li>Establish or restructure current processes/SOPs and workflows by adapting best practices</li>
<li>Provide data analysis and metrics of the company's productivity to the executive team, then suggest strategic initiatives to improve workflow, teamwork, and budget management</li>
<li>Use research and other methods to uncover key insights about our customers and competitors</li>
<li>Influence and manage internal team roadmaps to ensure that projects that move the needle on customer experience are executed successfully and on time</li>
<li>Work on projects involving either new products/services tracks, segments, new markets, or partnerships, this involves working with internal resources or third parties</li>
<li>Develop solid and strategic solution plans for business problems to enable growth</li>
</ul>
What we are looking for:
<ul>
<li>Bachelor's degree from an accredited university, preferably in business, management, economics, or finance-related fields</li>
<li>Start-up or Consulting experience of 3-8 years across strategic initiatives, driving growth, project management, sales, business development, etc</li>
<li>Experience in working with senior leadership and stakeholder management</li>
<li>Strong sense of ownership and truly care about projects that are entrusted to you</li>
<li>Excellent time management skills and solution-oriented mindset which allow you to excel at managing several projects simultaneously</li>
<li>Ability to take initiative in a constantly changing work environment and to adapt to a fast &amp; dynamic mindset</li>
<li>Data-driven decision-making mentality and sound business judgment through analytical thinking</li>
<li>Excellent strategic thinking and problem-solving skills</li>
<li>Exceptional communication skills</li>
</ul>

Entrepreneur In Residence (EIR)

What we expect from you: • Craft copy for CRM campaigns, including engaging content for push notifications, SMS, and email campaigns to enhance customer communication • Develop content for new product features in collaboration with the product team, ensuring clear and compelling messaging • Create funnel content, including service descriptions, to guide potential customers through the sales journey • Write advertising briefs and collaborate with designers to produce high-impact ads across various platforms • Work closely with Business Development, Marketing Performance, Quality, and Customer Service teams to support campaign and content needs • Manage offline marketing materials such as bridge banners, flyers, and promotional items, overseeing the process from concept to execution • Provide clear and detailed design briefs to ensure visuals align with campaign objectives and brand guidelines • Stay updated on market trends, applying insights to enhance content effectiveness and engagement What we are looking for: • Bachelor's degree in Marketing, Communications, Business Administration, or a related field • Excellent speaking and writing skills in English and Arabic • Proficiency in writing clear, engaging, and grammatically correct content for emails, social media, and websites • Familiarity with digital marketing tools, including Google Analytics, email marketing platforms, and social media management software • Basic knowledge of design tools such as Adobe Creative Suite (Photoshop, Illustrator) or Canva • Experience in supporting or managing marketing campaigns, product launches, or content development projects • Strong cross-functional collaboration skills with experience working alongside product, sales, or customer service teams • Excellent communication skills with the ability to articulate ideas effectively • Creativity to develop compelling content and marketing strategies • Analytical mindset to assess campaign performance and derive actionable insights • Attention to detail to maintain brand consistency and messaging accuracy PERKS OF BEING A PART of JUSTLIFE Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like: We care about you • One-day extra vacation on your birthday with our JustHoliday! • Free Justlife credits so you can enjoy our own services. • Work reality escapes opportunities through team-building games, challenges, and many more activities. We improve you • Working with a great team and entrepreneurial spirit. • Continuous learning with mentorship, coaching, on-the-job, and internal-external training. • Never-ending growth, fast career development, and internal career opportunities. • A fair and objective Performance Management System. We recognize you • Ignition of the hero in you through our JustHeroes Reward and Recognition Program. • Availability of company discounts and gift vouchers. • A bonus for every successful Employee Referral.

Junior Brand and Communication Executive

What we expect from you: • Own end-to-end micro market demand and operations planning, ensuring alignment between demand and supply • Develop and execute inventory management strategies to optimize stock levels and reduce material costs • Monitor and drive SLA adherence across fulfillment and warehouse operations • Analyze utilization and plan adherence data to identify and close performance gaps • Set up scalable, repeatable processes for all aspects of demand-supply planning and execution • Collaborate with Business Development and Marketing teams to incorporate commercial insights into operational planning • Influence upstream and downstream decisions through data-driven recommendations • Build the foundation for future team growth and gradually transition from individual contributor to team lead What we are looking for: • Proven experience in operations or supply chain management • Strong background in demand planning, inventory control, and SLA management • Demonstrated ability to build and scale planning or fulfillment processes from scratch • Analytical mindset with a focus on data accuracy, cost efficiency, and continuous improvement • Strong stakeholder management and cross-functional collaboration skills • Familiarity with warehouse or fulfillment operations • Experience in FMCG or similar fast-moving operational environments (nice to have) • Exposure to sales and operations planning (S&amp;OP) processes (nice to have) • Background in consulting with an operations focus (nice to have) • Startup experience or comfort with ambiguous, fast-paced environments (nice to have)

EIR - Fulfillment & Operations

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
<ul>
<li>Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service</li>
<li>Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store</li>
<li>Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear</li>
<li>Update customers as needed with bookings status and confirmations</li>
<li>Respond to customer questions and requests with courtesy, professionalism, and efficiency</li>
<li>Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments</li>
<li>Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports</li>
<li>Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation</li>
<li>Maintain and delivers excellent customer satisfaction in a timely and effective manner</li>
<li>Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints</li>
<li>Maintain complaints log and participate in process improvements</li>
</ul>

Customer Experience Partner

Join Justlife.com and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Justlife.com

ABOUT_COMPANY

Entrepreneur In Residence (EIR)

Junior Brand and Communication Executive

EIR - Fulfillment & Operations

Customer Experience Partner