Qureos Mentor

K - Fashion Ecommerce

Job Summary:We are looking for a proactive and customer-focused After Sales Support &amp; Service officer to join our team. In this role, you will be the first point of contact for customers after a sale is made, ensuring timely resolution of complaints, coordination of service calls, and maintaining long-term customer satisfaction.Key Responsibilities:<ul><li>Handle customer inquiries, complaints, and service requests via phone, email, or in person.</li><li>Coordinate with technical teams or service providers to ensure prompt resolution.</li><li>Maintain accurate records of all after-sales service requests and actions taken.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Provide feedback to the sales, quality, and production teams on recurring issues.</li><li>Assist in warranty claims and documentation processing.</li><li>Maintain a professional and empathetic tone in all interactions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant diploma.</li><li>1&ndash;3 years of experience in customer service or after-sales support (preferred).</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving mindset and ability to handle pressure.</li><li>Familiarity with CRM systems or service request management tools is a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to DHA Karachi?</li><li>Expected Salary &amp; Joining time?</li></ul>Experience:<ul><li>After Sales Service: 2 years (Required)</li><li>Sanitary &amp; Fittings: 1 year (Required)</li></ul>Work Location: In person

After Sales Service Officer

Join K - Fashion Ecommerce and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

K - Fashion Ecommerce

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After Sales Service Officer