After Sales Service Officer

Job Summary:

We are looking for a proactive and customer-focused After Sales Support & Service officer to join our team. In this role, you will be the first point of contact for customers after a sale is made, ensuring timely resolution of complaints, coordination of service calls, and maintaining long-term customer satisfaction.

Key Responsibilities:

• Handle customer inquiries, complaints, and service requests via phone, email, or in person.
• Coordinate with technical teams or service providers to ensure prompt resolution.
• Maintain accurate records of all after-sales service requests and actions taken.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Provide feedback to the sales, quality, and production teams on recurring issues.
• Assist in warranty claims and documentation processing.
• Maintain a professional and empathetic tone in all interactions.

Requirements:

• Bachelor’s degree or relevant diploma.
• 1–3 years of experience in customer service or after-sales support (preferred).
• Strong communication and interpersonal skills.
• Problem-solving mindset and ability to handle pressure.
• Familiarity with CRM systems or service request management tools is a plus.

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Application Question(s):

• Are you able to commute to DHA Karachi?
• Expected Salary & Joining time?

Experience:

• After Sales Service: 2 years (Required)
• Sanitary & Fittings: 1 year (Required)

Work Location: In person