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Kaptius

Job Title: Lead ITAM Implementer (HAM / SAM)Location: Abu Dhabi - Hybrid (remote with occasional travel) Employment Type: Permanent Compensation Guide: AED (tax free) - Dependent on ExperienceAbout KaptiusKaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.Role SummaryThe Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.Key Responsibilities<ul><li>Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.</li><li>Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.</li><li>Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.</li><li>Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.</li><li>Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.</li><li>Design and support integrations with procurement, finance, inventory, and vendor systems.</li><li>Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.</li><li>Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.</li><li>Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.</li><li>Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.</li><li>Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.</li></ul>Experience Required<ul><li>Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.</li><li>Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.</li><li>Practical experience with software licensing models, entitlement management, and compliance reporting.</li><li>Experience working with Discovery, CMDB, and integrations to support accurate asset data.</li><li>Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.</li><li>Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.</li><li>Familiarity with Agile delivery and ITIL-aligned service management practices.</li></ul>Skills &amp; Capabilities<ul><li>Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.</li><li>Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.</li><li>Solid understanding of CMDB data models, asset relationships, and discovery approaches.</li><li>Ability to design practical, scalable solutions that balance process, data quality, and automation.</li><li>Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.</li><li>Confident workshop facilitator with a structured, consultative approach.</li><li>Collaborative mindset with a focus on quality, consistency, and customer value.</li></ul>CertificationsRequired / Strongly Preferred<ul><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist &ndash; ITAM / HAM / SAM</li></ul>Nice to Have<ul><li>Additional ServiceNow CIS certifications (ITSM, ITOM)</li><li>ITIL certification</li><li>Vendor licensing certifications or ITAM-related training</li></ul>Why Join Kaptius<ul><li>Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.</li><li>Work on complex, high-impact ITAM programmes with enterprise customers.</li><li>Opportunity to act as a go-to ITAM specialist and influence delivery standards.</li><li>Competitive, tax-free compensation aligned to specialist skill demand.</li><li>Long-term career growth within a growing Middle East practice.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you walk me through a full end-to-end ServiceNow ITAM implementation you&rsquo;ve personally led, specifically covering HAM and/or SAM Pro?</li><li>How have you configured and governed hardware asset lifecycle processes in ServiceNow (procurement through disposal)?</li><li>How have you ensured asset data accuracy between ITAM, CMDB, and Discovery?</li><li>Have you acted as ITAM design authority on a project? What decisions were you responsible for?</li></ul>

Lead ITAM Implementer

This opportunity is based in the UAE (Abu Dhabi) and is ideal for experienced ServiceNow professionals in the UK who are open to relocating and accelerating their careers internationally. The UAE offers a tax-free income, exposure to large-scale enterprise and government transformation programmes, strong earning potential, and the chance to work in one of the fastest-growing digital markets globally. Kaptius is expanding its Middle East practice and this is a chance to join at an exciting stage of growth, take on high-impact work, and be part of building something meaningful in a dynamic region. If you&rsquo;re ambitious, commercially driven, and ready for an international move, we&rsquo;d love to speak with you.Job Title: Account Executive &ndash; ServiceNow Location: UAE (Abu Dhabi / Dubai &ndash; Hybrid / Client-Facing) Employment Type: PermanentAbout KaptiusKaptius is a growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As we expand our UAE presence, we are seeking an experienced Account Executive to drive new business growth across enterprise and public sector markets.This is a strategic, revenue-generating role suited to someone who understands the ServiceNow ecosystem, has built strong regional relationships, and can position high-value transformation solutions to senior stakeholders.Role SummaryThe Account Executive will be responsible for generating new business opportunities, developing strategic client relationships, and driving revenue growth across the UAE market.You will engage with CIOs, IT Directors, Digital Transformation Leaders, and Procurement teams to identify opportunities where ServiceNow solutions can deliver measurable business value. Working closely with architects, consultants, and pre-sales teams, you will shape solutions, lead commercial discussions, and manage opportunities through the full sales lifecycle.This role requires strong commercial acumen, relationship-building capability, and the ability to operate confidently within complex enterprise environments.Key Responsibilities<ul><li>Identify and develop new enterprise and public sector opportunities across the UAE.</li><li>Build and maintain strong relationships with senior stakeholders (CIO, CTO, IT Directors, Procurement).</li><li>Manage the full sales lifecycle from prospecting to deal closure.</li><li>Position ServiceNow-based transformation solutions in collaboration with technical and delivery teams.</li><li>Lead commercial negotiations, proposals, and contract discussions.</li><li>Work closely with ServiceNow and ecosystem partners to drive joint opportunities.</li><li>Develop account strategies and long-term growth plans.</li><li>Maintain accurate pipeline forecasting and reporting.</li><li>Represent Kaptius at industry events, networking forums, and client engagements.</li></ul>Experience Required<ul><li>Proven experience as an Account Executive within the ServiceNow ecosystem</li><li>Strong track record of closing enterprise-level services or platform deals.</li><li>Experience selling into UAE enterprise and/or public sector markets.</li><li>Fluent Arabic speaker (highly desirable for government and regional clients).</li><li>Demonstrated ability to build long-term strategic client relationships.</li><li>Experience working alongside solution architects and technical teams in structured sales processes.</li></ul>Skills &amp; Capabilities<ul><li>Strong commercial and negotiation skills.</li><li>Strategic account planning and opportunity development expertise.</li><li>Ability to navigate complex procurement processes.</li><li>Confident communicator with executive-level presence.</li><li>Strong understanding of digital transformation and enterprise IT strategy.</li><li>Self-driven, resilient, and target-oriented mindset.</li></ul>Why Join Kaptius<ul><li>Join a growing ServiceNow Partner expanding across the Middle East.</li><li>Work with enterprise and government clients on high-impact transformation initiatives.</li><li>Influence the growth trajectory of the UAE practice.</li><li>Collaborate with experienced architects and delivery teams in a high-performance environment.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>Can you walk me through your experience within the ServiceNow ecosystem &mdash; have you worked for a partner, ServiceNow direct, or both? What types of deals have you closed?</li><li>What is the largest ServiceNow-related deal you have personally led and closed, and what was your role in that process?</li><li>Have you sold into enterprise or public sector clients, particularly in the Middle East or UAE? If so, which industries?</li><li>This role is based full-time in the UAE. Are you open to relocating, and what is your expected timeline for a move?</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Account Executive - ServiceNow Sales - Arabic Speaker

Join Kaptius and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kaptius

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Lead ITAM Implementer

Account Executive - ServiceNow Sales - Arabic Speaker