ServiceNow QA/Test Lead

ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Location: Abu Dhabi (Hybrid), can work remotely with travel when required.
Employment Type: Permanent
Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

• Define and manage the overall test strategy and QA governance for the ServiceNow programme.
• Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.
• Create and manage test plans, test cases, and test scripts aligned to business requirements.
• Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).
• Manage defect tracking, prioritisation, and resolution across delivery teams.
• Ensure CMDB and asset data accuracy is validated through testing cycles.
• Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.
• Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.
• Provide clear reporting on test progress, risks, and quality metrics to programme leadership.
• Support release readiness and go-live validation.

Experience Required

• Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.
• Strong experience testing ServiceNow ITAM and ITOM modules.
• Experience working on enterprise-scale ServiceNow implementations.
• Understanding of CMDB, Discovery, asset lifecycle management, and integrations.
• Experience managing end-to-end testing cycles including SIT and UAT.
• Experience working within Agile or hybrid delivery environments.
• Strong stakeholder communication and reporting skills.

Skills & Capabilities

• Strong understanding of ServiceNow platform functionality and architecture.
• Experience with test management and defect tracking frameworks.
• Ability to manage testing across multiple delivery streams.
• Strong analytical and problem-solving capabilities.
• Excellent documentation and reporting skills.
• Comfortable working in client-facing environments.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ISTQB (or equivalent testing certification)
• ITIL Foundation
• ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

• Join a rapidly growing ServiceNow partner expanding across the Middle East.
• Work on a major enterprise ServiceNow programme in Abu Dhabi.
• Opportunity to shape testing and quality frameworks for large-scale implementations.
• Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?
• How many years of experience do you have testing or managing QA activities on ServiceNow implementations?
• Which ServiceNow modules have you been involved in testing?
• Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?
• Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?
• Do you hold any ServiceNow Certifications? If Yes, please do list below

Experience:

• ServiceNow: 4 years (Required)

Location:

• Abu Dhabi (Abu Dhabi) (Preferred)

Work Location: Hybrid remote in Abu Dhabi (Abu Dhabi)