Qureos Mentor

Kasrawy Group Careers

<div>
 
 Job Title:
 
 Info Desk Representative
 
 
 
 Location:
 
 Nasr City - Nasr City
 
 
 
 Contract Details:
 
 Full-time
 
 
 
 Position Overview:
 
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in
 
 6th of October City
 
 
 - Nasr City, Egypt.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
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 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
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 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
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 Proficient in Microsoft Office and other computer applications
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 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
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 <li>
 Willingness to learn and adapt to new situations
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 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

<div>
 Position: CCTV Supervisor
 
 
 Job Overview:
 
 
 We are seeking a highly skilled and experienced CCTV Supervisor to join our team. As a CCTV Supervisor, you will be responsible for overseeing the installation, maintenance, and operation of our CCTV systems. You will also be responsible for managing a team of CCTV technicians and ensuring that all operations are carried out efficiently and effectively.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee the installation, maintenance, and operation of CCTV systems.
 </li>
 <li>
 Manage the CCTV operation, providing guidance and support as needed.
 </li>
 <li>
 Develop and implement standard operating procedures for the CCTV department.
 </li>
 <li>
 Monitor and evaluate the performance of the CCTV system and make necessary adjustments to ensure optimal functioning.
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 Conduct regular inspections of CCTV equipment and report any issues or malfunctions to the appropriate department.
 </li>
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 Ensure that all CCTV footage is properly stored and archived for future reference.
 </li>
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 Stay up-to-date with the latest advancements in CCTV technology and make recommendations for upgrades or improvements.
 </li>
 <li>
 Train new CCTV technicians on proper installation and maintenance procedures.
 </li>
 <li>
 Collaborate with other departments to ensure that CCTV systems are integrated with other security systems.
 </li>
 <li>
 Conduct regular audits to ensure compliance with company policies and procedures.
 </li>
 <li>
 Respond to any emergency situations that may arise and take appropriate action.
 </li>
 <li>
 Maintain accurate records of all CCTV activities, including maintenance and repairs.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, IT, or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in CCTV installation, maintenance, and operation.
 </li>
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 Previous experience in a supervisory role is preferred.
 </li>
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 Strong knowledge of CCTV systems, including analog and IP cameras, DVRs, and NVRs.
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 Familiarity with networking and IT infrastructure.
 </li>
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 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Willingness to work flexible hours, including nights and weekends if needed.
 
 </li>
 </ul>
</div>

CCTV Supervisor

<div>
 Position: After Sales Supervisor.
 
 
 Job Overview:
 
 
 We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the after-sales service department, including technicians and service advisors
 </li>
 <li>
 Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
 </li>
 <li>
 Monitor and maintain customer satisfaction levels through regular follow-up and feedback
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 Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
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 Develop and implement strategies to increase after-sales service revenue and profitability
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 Conduct regular training and performance evaluations for the after-sales team
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 Collaborate with other departments to improve overall customer experience and satisfaction
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 Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
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 Handle escalated customer complaints and provide appropriate solutions
 </li>
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 Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Automotive Engineering, or a related field
 </li>
 <li>
 Minimum of 2 years of experience in a similar role, preferably in the automotive industry
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Knowledge of automotive service and repair processes
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks simultaneously
 </li>
 <li>
 Proficient in MS Office and other relevant software applications
 
 </li>
 </ul>
</div>

After Sales Supervisor

Join Kasrawy Group Careers and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kasrawy Group Careers

About Company

Info Desk Representative

CCTV Supervisor

After Sales Supervisor