Qureos Mentor

Kempinski Hotel

<ul> <li>Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.</li> <li>Responsible for Head Waiter/ Waitress, Waiter/ Waitress &amp; Host/ Hostess</li> <li>All duties and tasks are performed as per the tasks required at the outlet.</li> <li>Be knowledgeable of all services and products offered by the hotel.</li> <li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li> <li>Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li> <li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li> <li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li> <li>Successfully perform opening and closing procedures established for the assigned outlet</li> <li>Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li> <li>Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.</li> <li>Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li> <li>Understand and strictly adhere to the rules &amp; regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health &amp; safety.</li> </ul>

Restaurant Supervisor

<div>
<p>  Data Strategy &amp; Infrastructure</p>
<ul>
<li>Collaborate with IT teams to enhance data pipelines, governance, and infrastructure for advanced analytics tools, initially focused on revenue management.</li>
<li>Design and oversee the development of Revenue Management Tools and data infrastructure, overseeing multiple providers.</li>
<li>Define and enforce data standards, quality measures and reporting consistency across commercial organization, including the identification of new data streams that would augment the quality of algorithms and modelling.</li>
<li>Ensure the quality, integrity, and accessibility of key data sources relevant to all Commercial organization, supporting the team in data availability.</li>
<li>Champion a data-driven culture across all business units, working closely with cross-functional teams (strategy, finance, operations, digital) to align analytics with strategic objectives.</li>
<li>Serve as an internal thought leader on emerging trends, tools and applications of data science in the travel and leisure sector.</li>
<li>Build a high-performing data science team (year 2 onwards)</li>
</ul>
<p>  Revenue Management Strategy</p>
<ul>
<li>Partner with commercial teams to develop data-driven tools for forecasting, pricing, product mix, inventory and channel optimization.</li>
<li>Support dynamic pricing and demand management initiatives through data automation and real-time analytics.</li>
<li>Develop algorithms to enhance channel mix, distribution strategy, and profitability. o Build recommendation engines for upselling, cross-selling, and dynamic packaging.</li>
<li>Scale up the tools across the organization.</li>
<li>Contribute to widespread adoption of implemented tools by ensuring proper understanding of functionality and business logics by end users, capturing feedback and enhancement suggestions from user community that can be prioritized and packaged in future releases.</li>
</ul>
</div>

Data Scientist Senior Manager

<p>This position provides high-level administrative and strategic support to the C-Suite, acting as a trusted partner, gatekeeper, and liaison between the executive office and internal/external stakeholders. The role requires exceptional discretion, organizational agility, and the ability to anticipate needs, manage complex priorities, and ensure the seamless execution of executive operations.</p>
<ul>
<li>Manage complex calendars and schedules across multiple time zones, coordinating meetings and appointments efficiently.</li>
<li>Prepare and format correspondence, presentations, and reports with accuracy and professionalism.</li>
<li>Handle comprehensive travel logistics, including flights, accommodations, visas, and detailed itineraries.</li>
<li>Manage expense reports, budget tracking, and general administrative workflows.</li>
<li>Coordinate and prepare documentation for insurance claims.</li>
<li>Support tax reporting processes, including data gathering, document organization, and coordination.</li>
<li>Maintain organized filing systems, databases, and tracking tools for easy access and follow-up.</li>
<li>Coordinate and support internal and external meetings, events, and conferences.</li>
<li>Oversee meeting logistics; booking rooms, preparing materials, and ensuring all arrangements run smoothly.</li>
<li>Manage all incoming and outgoing communications, mail, and courier services.</li>
<li>Prepare and update PowerPoint presentations, Excel reports, and other business documents.</li>
<li>Assist the C-Suite with Executive Committee agendas, meeting minutes, and distribution of materials.</li>
<li>Support visiting executives and partners with travel, hotel, and transfer arrangements.</li>
<li>Provide office support, including maintaining pantry supplies, ordering stationery supplies, and ensuring a tidy and welcoming office environment.</li>
</ul>

Executive Assistant C-Suite

<p>A courteous, professional and efficient service is provided at all times.</p> <ul> <li>All duties and tasks are performed as per the tasks required at the outlet.</li> <li>Be knowledgeable of all services and products offered by the hotel.</li> <li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li> <li>Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li> <li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully</li> <li>Ensure that the place of work and surrounding area is kept clean and organized at all times</li> <li>Successfully perform opening and closing procedures established for the assigned outlet</li> <li>Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors</li> <li>Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest</li> <li>Understand and strictly adhere to the rules &amp; regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health &amp; safety</li> <li>Maintain a good rapport and work relation with staff in the assigned department and within the hotel</li> <li>Maintain and update the restaurants guest history</li> <li>Maintain a legible and up to date reservation book</li> <li>Maintain and coordinate the printing of the respective restaurant menus</li> </ul>

Restaurant Hostess - Russian Speaker

<div> Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales. </div> <ul> <li> Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Commercial Director.</li> <li> Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Commercial Director.</li> <li> Responsible for key account management on an assigned account  (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.</li> <li> Responsible for prospecting new accounts.</li> <li> Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.</li> <li> Conduct site inspections.</li> <li> Adhere to the Corporate SOP s.</li> <li> Follow up of tentative bookings in the assigned markets.</li> <li> Detailed knowledge of competitor set.</li> <li> Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.</li> <li> Responsible for timely contracting from the client base responsible for.</li> <li> SMART contracting to ensure optimum yielding during annual rate negotiations.</li> <li> Attend trade shows, sales blitz, workshops, etc. in the assigned markets.</li> <li> Assist the Director of Sales / Commercial Director in defining an annual sales action plan and execute set actions accordingly.</li> <li> Assist the Director of Sales / Commercial Director with the preparation of the annual budget by providing statistics and forecasts of account productions.</li> <li> Execute sales actions within set cost budget structure.</li> <li> Cross Sell other Kempinski Hotels. </li> <li> Aim to achieve the Company Sales Vision.</li> <li> Document all sales actions in SFA (S&amp;C).</li> <li> Update OPERA contact database at all times.</li> <li> Understand, and follow the Company Sales Vision.</li> <li> Participation in Duty Manager rota.</li> <li> Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety.</li> <li> Ensure that all potential and real hazards are reported and rectified immediately.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. </li> </ul> <div><br> </div>

Asssistant Director of Sales - Leisure

<p>Clean assigned guest rooms according to standards established by the hotel.  It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</p>
<ul>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned.  Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge to answer guest questions.</li>
<li>Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of the room and update the Order Taker of any discrepancies found.</li>
<li>Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.</li>
<li>Provide the turn-down service to assigned guest rooms according to standards established by the hotel.  It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel.  It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned.  Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge to answer guest questions.</li>
<li>Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.</li>
</ul>

Housekeeping Room Attendant

<div><br></div> <ul> <li> Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li> <li> Provide a professional and courteous service at all times and ensure that all employees follow the example.</li> <li> Be knowledgeable of all services and products offered by the hotel.</li> <li> Have a thorough knowledge and understanding of all food &amp; beverage products and services.</li> <li> Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.</li> <li> Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.</li> <li> Attend and actively contribute to all relevant staff meetings and hotel trainings.</li> <li> Conduct daily operations briefings with the Executive Chef.</li> <li> Conduct daily or weekly Food &amp; Beverage meetings.</li> <li> Take the necessary disciplinary actions, when needed, in accordance with local legislations.</li> <li> Ensure all departmental operations manuals are prepared and updated annually.</li> <li> Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.</li> <li> Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.</li> <li> Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li> <li> Handle guest complaints in prompt and courteous manner. </li> <li> Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).</li> <li> Prepare a yearly marketing plan fot the department in cooperation with the Sales &amp; Marketing Department including a competitor analysis and a revision of global trends.</li> <li> Conduct the competitor analysis through on-site inspections to assess the local food &amp; beverage offering including both hotel outlets and stand-alone restaurants.</li> <li> Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastronomic events. </li> <li> Maintain an active relationship with the hotel s PR Manager in regards to hotel s Food &amp; Beverage outlets and events.</li> <li> Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.</li> <li> Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.</li> <li> Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.</li> <li> Ensure that each Outlet Manager plans and implements effective outlet specific training programs.</li> <li> Assume Executive duties as assigned by the General Manager in accordance with the hotel s duty manager roster.</li> <li> Respond to any changes within the Food &amp; Beverage department as dictated by the hotel management.</li> <li> Act as the main point of contact to the Corporate Food &amp; Beverage Team.</li> <li> Implement corporate policies, procedures, guidelines, traditions and initiatives.</li> <li> Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food &amp; Beverage Team. </li> <li> Attend all corporate conference calls and the relevant regional and global Food &amp; Beverage events.</li> <li> Provide support for the Corporate Food &amp; Beverage Team as requested in accordance with the hotel-corporate agreement. </li> </ul> <div><br> </div>

Director of Food & Beverage

Join Kempinski Hotel and explore 26   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.