Qureos Mentor

Kempinski Hotel

<div><span style="font-size: 13px;">As our HR Communications Management Trainee your role will include, but is not limited to:</span></div> <div> <br> </div> <ul> <li> Employer Brand &amp; Digital Storytelling<ul> <li> Craft and manage a dynamic social media content calendar (targeting minimum twice-weekly posts) for Kempinski's global career platforms, with a special focus on the Instagram Career Page.</li> <li> Proactively source compelling content, stories, and visuals from Kempinski properties worldwide, transforming them into engaging narratives that highlight our unique culture.</li> <li> Support the production of the Monthly Worldwide HR Newsletter, ensuring a fresh, engaging, and professional tone that resonates with our global team.</li> </ul> </li> </ul> <div> <br> </div> <ul> <li> Talent Engagement &amp; Event Management<ul> <li> Lead the preparation and execution of corporate career fair participation, ensuring a seamless and impactful Kempinski presence that attracts top talent.</li> <li> Analyze career fair data, preparing insightful reports and coordinating effective follow-up with properties to maximize talent acquisition opportunities.</li> <li> Drive the agenda and activities of the Corporate Engagement Committee in Dubai, conceptualizing and organizing vibrant monthly gatherings, celebratory events, and memorable staff parties.</li> <li> Contribute to the strategic planning and execution of global employee engagement initiatives, fostering a connected and positive workplace culture worldwide.</li> <li> Provide enthusiastic support for the seamless organization of various corporate events, ensuring a premium experience for all attendees.</li> </ul> </li> </ul> <div> <br> </div> <ul> <li> HR Operations &amp; Communications Support:<ul> <li> Provide comprehensive administrative support to the HR team, including managing calendars, coordinating meetings, and preparing documents.</li> <li> Assist in the preparation of compelling presentations and reports for various HR initiatives and leadership updates.</li> <li> Manage and track the Corporate Loyalty Program, including preparing personalized letters, certificates, and pins.</li> <li> Oversee Birthday Celebrations and special occasions (e.g., marriages, new arrivals), arranging thoughtful gifts and cards to be personally handed over.</li> <li> Process HR monthly invoicing on our expense system with accuracy and efficiency.</li> <li> Actively contribute ideas for improving HR processes and best practices, focusing on efficiency and employee experience.</li> <li> Address and escalate employee questions or concerns, acting as a helpful and reliable point of contact.</li> </ul> </li> </ul>

HR Communications Management Trainee

<div>
<p><strong>Planning &amp; Forecasting</strong></p>
<ul>
<li>Develop and maintain financial models to support budgeting, forecasting, and long-range planning.</li>
<li>Collaborate with business units to gather inputs and validate assumptions.</li>
<li>Monitor actual performance against forecasts and analyze variances.</li>
</ul>
<p><strong>Financial Analysis</strong></p>
<ul>
<li>Conduct deep-dive analysis on revenue, cost drivers, and profitability.</li>
<li>Prepare monthly management reports and dashboards with key performance indicators (KPIs).</li>
<li>Identify trends, risks, and opportunities to improve financial outcomes.</li>
</ul>
<p><strong>Business Partnering</strong></p>
<ul>
<li>Work closely with cross-functional teams to align financial goals.</li>
<li>Provide financial insights to support strategic initiatives and investment decisions.</li>
<li>Assist in scenario planning and sensitivity analysis for business cases.</li>
</ul>
<p><strong>Reporting &amp; Compliance</strong></p>
<ul>
<li>Ensure accuracy and timeliness of financial reporting.</li>
<li>Support internal and external audit processes with relevant documentation.</li>
<li>Maintain data integrity across financial systems and tools.</li>
</ul>
</div>

FP&A Analyst

<p>Clean assigned guest rooms according to standards established by the hotel.  It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</p>
<ul>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned.  Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge to answer guest questions.</li>
<li>Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of the room and update the Order Taker of any discrepancies found.</li>
<li>Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.</li>
<li>Provide the turn-down service to assigned guest rooms according to standards established by the hotel.  It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel.  It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned.  Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge to answer guest questions.</li>
<li>Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.</li>
</ul>

Housekeeping Room Attendant

<div><br></div> <ul> <li> Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li> <li> Provide a professional and courteous service at all times and ensure that all employees follow the example.</li> <li> Be knowledgeable of all services and products offered by the hotel.</li> <li> Have a thorough knowledge and understanding of all food &amp; beverage products and services.</li> <li> Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.</li> <li> Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.</li> <li> Attend and actively contribute to all relevant staff meetings and hotel trainings.</li> <li> Conduct daily operations briefings with the Executive Chef.</li> <li> Conduct daily or weekly Food &amp; Beverage meetings.</li> <li> Take the necessary disciplinary actions, when needed, in accordance with local legislations.</li> <li> Ensure all departmental operations manuals are prepared and updated annually.</li> <li> Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.</li> <li> Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.</li> <li> Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li> <li> Handle guest complaints in prompt and courteous manner. </li> <li> Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).</li> <li> Prepare a yearly marketing plan fot the department in cooperation with the Sales &amp; Marketing Department including a competitor analysis and a revision of global trends.</li> <li> Conduct the competitor analysis through on-site inspections to assess the local food &amp; beverage offering including both hotel outlets and stand-alone restaurants.</li> <li> Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastronomic events. </li> <li> Maintain an active relationship with the hotel s PR Manager in regards to hotel s Food &amp; Beverage outlets and events.</li> <li> Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.</li> <li> Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.</li> <li> Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.</li> <li> Ensure that each Outlet Manager plans and implements effective outlet specific training programs.</li> <li> Assume Executive duties as assigned by the General Manager in accordance with the hotel s duty manager roster.</li> <li> Respond to any changes within the Food &amp; Beverage department as dictated by the hotel management.</li> <li> Act as the main point of contact to the Corporate Food &amp; Beverage Team.</li> <li> Implement corporate policies, procedures, guidelines, traditions and initiatives.</li> <li> Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food &amp; Beverage Team. </li> <li> Attend all corporate conference calls and the relevant regional and global Food &amp; Beverage events.</li> <li> Provide support for the Corporate Food &amp; Beverage Team as requested in accordance with the hotel-corporate agreement. </li> </ul> <div><br> </div>

Director of Food & Beverage

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. </div> <div> </div> <div> At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. </div> <ul> <li> Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. </li> <li> Handle all front office cashiers  transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.</li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. </li> <li> Keep informed of product and service knowledge as well as the hotel daily and meeting activities.  </li> <li> Possess a working knowledge of the room reservation procedures.  </li> <li> Maintain the neatness of their working area.</li></ul>

Executive Lounge Manager

<div> The incumbent in this position is responsible for assisting the Executive Housekeeper in<br>managing the Housekeeping Department in order to ensure the highest standards of<br>cleanliness. They oversee and direct all cleaning and maintenance operations on<br>Floors and Public Area. Closely monitor all processes related to ensuring high level of<br>housekeeping services provided to the guest is timely and defect free. In the absence of<br>the Executive Housekeeper, they are fully responsible for the management of the<br>Housekeeping Department.</div> <ul> <li> Supervise Housekeeping Department Staff to ensure that guests and customers,</li> <li> whether internal or external, receive prompt and courteous service, and to</li> <li> ensure adherence to hotel standards.</li> <li> On a daily basis, assign duties and special projects to Room Attendants / Public</li> <li> Area Cleaners, follow up on the progress and keep the Executive Housekeeper</li> <li> informed.</li> <li> Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and</li> <li> Repeated Guests and coordinate the flower requirements to these guests and</li> <li> other special requests.</li> <li> Inspect Floors / Public Areas to ensure that facilities, equipments and amenities</li> <li> are clean and are well maintained; verify the work performed by outside</li> <li> contractors to ensure compliance to their contract; and take corrective measures</li> <li> in order to meet Kempinski standards.</li> <li> Participate in the recruitment of new staff by screening and interviewing</li> <li> applicants.</li> <li> Identify the department training needs, develop the training plan and get the</li> <li> approval of Executive Housekeeper before the implementation of training.</li> <li> Keep the Housekeeping Staff informed on the daily operational activities and</li> <li> challenge and provide all information relevant to their job duties.</li> <li> Anticipate and maintain all equipments and supplies and assure their availability.</li> <li> Control usage of all amenities and cleaning supplies to ensure compliance to</li> <li> budget and ensure appropriate usage of equipments and tools.</li> <li> Handle comments and requests from guests and other departments to meet their</li> <li> satisfaction. Make recommendations to Executive Housekeeper on improving</li> <li> the services provided by the Housekeeping Department.</li> <li> Monitor housekeeping procedures including Lost and Found, Key Control,</li> <li> Security and Emergency procedures and Health and Safety procedures for</li> <li> employees and guests.</li> <li> Participate in various housekeeping projects such as general cleaning, which</li> <li> involve scheduling, inspections, records keeping, follow-up, and communication</li> <li> with other related departments.</li> <li> Assist the Executive Housekeeper in the preparation of the annual manning</li> <li> guide, the CAPEX budget and departmental budget in order to meet the business</li> <li> objectives.</li> <li> Accomplish several administrative duties related to the position such as attending</li> <li> meetings, writing reports, maintaining a daily log, etc.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of</li> <li> the business and of the hotel.</li> </ul> <div><br> </div>

Assistant Executive Housekeeper

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.</div> <ul> <li> Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check-in, register guests and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  </li> <li> Upon departure of guests, process the guest check-out procedures. Inquire for last-minute charges.  Receive payment from guests. Settle the guest account and give a copy of the invoice. </li> <li> Handle all front office cashiers  transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of the shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with complaints. </li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests. </li> <li> Keep themselves informed of product and service knowledge as well as the hotel's daily and meeting activities.  </li> <li> Possess a working knowledge of the room reservation procedures.  </li> <li> Maintain the neatness of his/her working area.</li> </ul> <div><br> </div>

Front Office Agent

Join Kempinski Hotel and explore 33   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.