Qureos Mentor

KIKO MILANO

<div>
 
 
 KIKO Milano
 
 is a leading cosmetics company, and we are seeking a highly motivated Retail Trainer to join our team. The Retail trainers will be in charge for in-class/in-store/ digital training and follow up in a dedicated area. This will require 80% of time OUT (in-store and coaching) and 20% of time IN (receive training material, work on reports, meeting with Training and HO Team) &ndash; 4 days out and 1 day in per week.
 
 
 
 
 
 This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.
 
 
 
 
 
 
 KIKO Milano
 
 is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.
 
 
 To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.
 
 
 Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.
 
 
 
 
 
 Role: Retail Trainer
 
 
 Reports to: Regional Training Manager
 
 
 Location: Kuwait
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
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 Ensure effective in-class/in-store/digital Training
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 Optimize customer journey
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 Support team guidance and development
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 Demonstrate excellent organization and communication skills
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 </ul>
 
 
 
 
 
 Effective In-class/In-store/Digital Training
 
 
 <ul>
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 Provide product knowledge, selling tips and application techniques on KIKO brands products &ndash; novelties and current products
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 Impart knowledge by teaching makeup application, skin consultation, haircare consultation
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 Communicate and inspire the cast on categories training and relevant product information
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 Ensure the cast is attending training and follow up is done after the training is attended
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 Coordinate post training support/follow up
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 Review training contents and share feedback
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 Own the management and the logistic of the training
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 Be a facilitator for training delivery &ndash; make sure all materials are available and goes smoothly during the training
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 </ul>
 
 
 
 
 
 Optimize Customer Journey
 
 
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 Embody the KIKO customer journey, setting an example in front of the cast
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 Working closely with store management, motivate and inspire the cast to apply and follow the KIKO customer journey
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 Coaching the cast to display the KIKO customer journey, upskilling the teams though use of selling techniques including link selling up/cross selling to enhance the client experience
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 Develop and propose effective and creative solutions to drive KIKO customer journey on the shop floor
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 Visit the stores weekly basis to support with follow up /coaching
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 </ul>
 
 
 
 
 
 Team Development
 
 
 <ul>
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 Using the evaluation methods, be responsible for providing consistent feedback to the cast, leveraging expertise and knowledge within the team
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 Encourage and develop the cast through regular feedback in collaboration with store management coaching following each observation
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 Lead and organize bi-yearly assessment for Beauty Advisor
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 Monitor and compile training data to support certification process
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 </ul>
 
 
 
 
 
 Organization/Communication/Support
 
 
 <ul>
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 Prepare monthly calendar, as per the needs of the stores and follow up by preparing monthly meetings with Area/Store Management to define tangible action plans
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 Compile data and provide comprehensive reports on a monthly basis
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 Work closely with Area/Store Management to share and exchange educational feedback on cast learning
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 Be aware of the store performance to adjust training and coaching according to business
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 Coordinate regular meetings with Regional Training Manager to share and exchange feedback
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 Marketing support if expertise on social media/PR events/master classes are needed
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 Commercial &ndash; align on business and support needs at store level
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 Collection results communication via e-mail for your region
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 </ul>
 
 
 
 
 
 Flexible and willing to perform other tasks as assigned &ldquo;KNOW HOW&rdquo;
 
 
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 Project an exceptional image and body language in accordance with the guidelines set by KIKO, to set example for the cast
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 Be flexible and willing to perform other tasks assigned
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 Keep up to date on trends and products
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 Know and respect the policies, procedures and guidelines
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 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
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 Minimum 1-2 years experience in training
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 Worked on the shop floor is a PLUS
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 Makeup knowledge (product/trend/theory/colour) &amp; application technique
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 Skincare, Haircare, Fragrance knowledge
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 Excellent presentation skills/managing and delivering trainings
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 Able to adapt to any situations
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 Excellent communication skills
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 Able to provide coaching/feedback
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 Project management is a PLUS
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 Fully understand the business needs and adapt to the requirements
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 Work closely with Area/Store Management
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 High level of energy, enthusiasm and motivation
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 Provide adapted answers to the field needs
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 Self motivated and works well independently
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 Influencing skills and be energized and be energized by working in a dynamic environment
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 English/Arabic speaker is a MUST
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 Available to travel in GCC and Europe (Mandatory)
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 Driving license
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 </ul>
 
 
</div>

Retail Trainer

<div>
 
 
 KIKO Milano
 
 is a leading cosmetics company, and we are seeking a highly motivated E-Commerce &amp; Online Wholesale Manager to join our team.
 
 
 
 
 
 The E-Commerce &amp; Online Wholesale Manager will be responsible for developing and executing the e-commerce strategy to drive online sales, enhance customer experience, and maximize brand visibility. This role involves overseeing all aspects of the e-commerce platform, from product management to digital marketing, ensuring alignment with overall business goals.
 
 
 
 
 
 This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.
 
 
 
 
 
 
 KIKO Milano
 
 is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.
 
 
 To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.
 
 
 Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.
 
 
 
 
 
 
 Role:
 
 E-Commerce &amp; Online Wholesale Manager
 
 
 
 Reports to:
 
 Regional Managing Director-IMEA
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Scope
 
 
 
 
 
 <ul>
 <li>
 
 Shopify Platform Ownership:
 
 Serve as the primary owner of the Shopify ecosystem, including storefront management, app integrations, theme customization, and backend configuration. Apply prior migration experience to optimize platform architecture, streamline operations, and ensure scalability for future growth.
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 Site Management:
 
 Oversee daily operations of the brand&rsquo;s Shopify-powered e-commerce platform, ensuring optimal performance, uptime, and seamless user experience.
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 Digital Marketing Execution:
 
 Strategically launch and monitor campaigns across SEO, SEM, email, social media, and affiliate channels, integrating Shopify&rsquo;s marketing tools and apps to drive traffic and conversions.
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 Merchandising &amp; Content:
 
 Optimize Shopify product pages, visuals, and descriptions to enhance conversion rates and reinforce brand storytelling. Utilize Shopify&rsquo;s CMS and third-party integrations to streamline content updates.
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 UX &amp; CRO:
 
 Analyze user behavior using Shopify analytics and third-party tools to identify friction points. Implement data-driven improvements to the customer journey, checkout flow, and mobile experience, drawing on insights from previous Shopify migrations.
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 Analytics &amp; Reporting:
 
 Track and report on key performance indicators such as traffic, conversion rate, AOV, bounce rate, and customer retention using Shopify&rsquo;s native analytics and integrated BI platforms.
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 Fulfillment Coordination:
 
 Collaborate with logistics and customer service teams to ensure timely order fulfillment and high customer satisfaction, leveraging Shopify&rsquo;s fulfillment network and automation capabilities.
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 Tech Collaboration:
 
 Partner with IT and global teams to enhance the Shopify platform, resolve bugs, and roll out new features. Apply lessons learned from past Shopify migrations to anticipate challenges and accelerate implementation.
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 </ul>
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning:
 
 Develop and implement the e-commerce strategy to achieve sales targets and enhance market presence.
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 Website Management:
 
 Oversee the day-to-day operations of the e-commerce site, ensuring a seamless user experience and optimal functionality.
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 Product Management:
 
 Manage product listings, inventory, pricing strategies, and promotions to maximize sales potential.
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 Digital Marketing:
 
 Collaborate with marketing teams to execute online marketing campaigns, including SEO, PPC, email marketing, and social media promotions.
 </li>
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 Analytics and Reporting:
 
 Monitor website performance, analyze customer behavior, and generate reports to inform strategic decisions and improve ROI.
 </li>
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 Customer Experience:
 
 Ensure excellent customer service and address customer inquiries, complaints, and feedback effectively.
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 Collaboration:
 
 Work closely with cross-functional teams, including IT, sales, and logistics, to ensure alignment and efficient operations.
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 Budget Management:
 
 Manage the e-commerce budget, optimizing spending to achieve maximum impact on sales and brand visibility.
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 Trend Analysis:
 
 Stay up-to-date with industry trends, competitor strategies, and emerging technologies to maintain a competitive edge.
 
 
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 Account Management:
 
 Be the lead on account management and the primary point of contact for online wholesale partners.
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 Partners Management:
 
 Manage stakeholders to ensure we are owners at every touchpoint with a focus on driving brand image and representation across to capture market share.
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 Project lead for key season moments:
 
 Ensure great functional plans for key peak moments on the wholesale side of business, for e.g. Ramadan, Black Friday, etc.
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 Strategy setting:
 
 Ensure annual and quarterly strategy meetings are conducted to re-align and introduce KIKO MILANO&rsquo;s vision for the region and any changes to ensure online cohesiveness.
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 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in e-commerce management or digital marketing.
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 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
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 Proven experience in managing e-commerce platforms and driving online sales.
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 Strong ability to analyze data and generate insights to inform decision-making.
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 Familiarity with SEO, PPC, email marketing, and social media strategies.
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 Knowledge of e-commerce software and analytics tools (e.g., Google Analytics, Shopify, Magento).
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 Excellent organizational and multitasking skills.
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 Focused on enhancing the customer experience and responding to consumer needs.
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 Strong communication and interpersonal abilities.
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 Strong critical thinking skills to address challenges and develop innovative solutions.
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 Proficient in Microsoft Office Suite and other relevant software.
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 Ability to work independently and as part of a team.
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 Attention to detail and high level of accuracy.
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 Arabic is a PLUS.
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 </ul>
</div>

E-commerce & Wholesale Manager

Join KIKO MILANO and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KIKO MILANO

ABOUT_COMPANY

Retail Trainer

E-commerce & Wholesale Manager