Qureos Mentor

King Salman International Airport Development Company

<div>
 
 
 Job Summary:
 
 
 
 The
 
 Manager &ndash; IT Operations and Service Desk
 
 is responsible for overseeing the organization&rsquo;s IT operations and ensuring seamless service delivery to end-users. This includes managing the Service Desk team, IT infrastructure support, incident and request management, and ensuring service-level agreements (SLAs) are met. The role involves a balance of strategic leadership, people management, and hands-on technical oversight to support business continuity and user satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. IT Operations Management:
 
 
 <ul>
 <li>
 Lead and manage daily IT operations including servers, network, end-user computing, and cloud services.
 </li>
 <li>
 Ensure high availability and performance of IT systems and services.
 </li>
 <li>
 Implement and maintain IT operational processes, policies, and documentation in line with ITIL best practices.
 </li>
 <li>
 Oversee monitoring tools to proactively identify and resolve potential issues before they impact users.
 </li>
 <li>
 Ensure effective backup, disaster recovery, and business continuity planning and execution.
 </li>
 </ul>
 
 
 
 
 
 2. Service Desk Management:
 
 
 <ul>
 <li>
 Manage and mentor the Service Desk team to deliver excellent first-line and second-line technical support.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests as per SLAs.
 </li>
 <li>
 Monitor Service Desk metrics, identify trends, and implement improvement initiatives.
 </li>
 <li>
 Establish and refine ticketing system workflows and escalation procedures.
 </li>
 <li>
 Act as an escalation point for complex technical issues.
 </li>
 </ul>
 
 
 
 
 
 3. Team Leadership &amp; Development:
 
 
 <ul>
 <li>
 Provide leadership, coaching, and professional development to IT support staff.
 </li>
 <li>
 Set team goals, conduct performance reviews, and drive a culture of accountability and continuous improvement.
 </li>
 <li>
 Manage staffing levels and scheduling to ensure adequate coverage across operating hours.
 </li>
 </ul>
 
 
 
 
 
 4. Vendor &amp; Asset Management:
 
 
 <ul>
 <li>
 Oversee hardware and software inventory, procurement, and lifecycle management.
 </li>
 <li>
 Manage vendor relationships, contracts, and service-level agreements related to IT operations and support services.
 </li>
 </ul>
 
 
 
 
 
 5. Security &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure IT operational practices comply with organizational security policies and regulatory requirements.
 </li>
 <li>
 Collaborate with Information Security and Compliance teams to support audits and implement corrective actions.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement &amp; Projects:
 
 
 <ul>
 <li>
 Identify opportunities for automation and operational efficiency.
 </li>
 <li>
 Participate in or lead IT-related projects and initiatives, ensuring timely and cost-effective delivery.
 </li>
 <li>
 Gather feedback from users to improve service delivery and user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 ITIL Foundation Certification (required); ITIL Intermediate or Expert is a plus.
 </li>
 <li>
 Additional certifications (e.g., Microsoft, Cisco, CompTIA, PMP) are an advantage.
 </li>
 <li>
 Minimum 6&ndash;8 years of experience in IT support or operations, with at least 3&ndash;5 years in a leadership or managerial role.
 </li>
 <li>
 Experience managing a 24/7 or global service desk environment is desirable.
 </li>
 <li>
 Proven track record in managing IT infrastructure and service delivery in a mid to large-scale organization.
 </li>
 </ul>
</div>

Manager – IT Operations and Service Desk

<div>
 
 
 Job Objective:
 
 
 
 To lead and develop the Employee Relations Section, ensuring compliance with labor laws and regulations in the Kingdom of Saudi Arabia, while fostering a positive and stable work environment. The role involves managing internal employee affairs, addressing labor issues, coordinating with government entities, and resolving disputes in a manner that serves the company&rsquo;s interests and safeguards employee rights.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Oversee all employee relations activities, including handling employee complaints, disputes, inquiries, and disciplinary actions.
 </li>
 <li>
 Ensure the company&rsquo;s compliance with the regulations and requirements of the Ministry of Human Resources and Social Development and other relevant authorities.
 </li>
 <li>
 Manage and monitor government platforms (such as Qiwa, Muqeem, GOSI, Mudad, etc.) and ensure accuracy of updated data.
 </li>
 <li>
 Supervise employee visa processing, residency permits, and sponsorship transfers, ensuring timely completion.
 </li>
 <li>
 Develop internal employee relations policies and procedures and ensure their effective implementation.
 </li>
 <li>
 Provide legal and administrative advice to senior management regarding labor laws and employee governance.
 </li>
 <li>
 Prepare and submit periodic reports on issues, achievements, and challenges related to the Employee Relations Section.
 </li>
 <li>
 Participate in internal investigation committees and provide appropriate recommendations.
 </li>
 <li>
 Build strong relationships with relevant government authorities to ensure swift completion of transactions.
 </li>
 </ol>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Human Resources
 
 ,
 
 Law
 
 ,
 
 Business Administration
 
 , or a related field.
 </li>
 <li>
 Minimum of 7 years of experience in Human Resources, including at least 3 years in Employee Relations.
 </li>
 <li>
 In-depth knowledge of Saudi labor law, its executive regulations, and other relevant legislations.
 </li>
 <li>
 Hands-on experience in dealing with government electronic platforms.
 </li>
 </ul>
 
 
</div>

Manager Employee Relations

<div>
 
 
 Job Purpose:
 
 
 
 The
 
 Legal Expert &ndash; Agreements and Contracts
 
 is responsible for drafting, reviewing, negotiating, and managing all types of commercial and corporate agreements. This role ensures legal accuracy, compliance with local and international laws, and the mitigation of legal and business risks in contractual engagements. The expert will collaborate closely with internal departments, external counsel, and business stakeholders to safeguard the organization&rsquo;s legal interests.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Contract Drafting and Review
 
 
 <ul>
 <li>
 Draft, review, and revise a wide range of contracts and agreements, including but not limited to:
 </li>
 <li>
 Service Level Agreements (SLAs)
 </li>
 <li>
 Non-Disclosure Agreements (NDAs)
 </li>
 <li>
 Memoranda of Understanding (MoUs)
 </li>
 <li>
 Joint Venture (JV) agreements
 </li>
 <li>
 Vendor, customer, and supplier contracts
 </li>
 <li>
 Employment-related agreements
 </li>
 <li>
 Lease and property contracts
 </li>
 <li>
 Licensing and IP agreements
 </li>
 <li>
 Ensure that all contracts align with organizational objectives and legal requirements.
 </li>
 </ul>
 
 
 
 
 
 2. Negotiation and Advisory
 
 
 <ul>
 <li>
 Lead or support contract negotiations with third parties, ensuring the best possible legal and commercial outcomes for the organization.
 </li>
 <li>
 Provide legal advice to internal stakeholders on contract terms, obligations, and potential liabilities.
 </li>
 <li>
 Advise on contractual risks and propose appropriate mitigation strategies.
 </li>
 </ul>
 
 
 
 
 
 3. Legal Compliance and Risk Management
 
 
 <ul>
 <li>
 Ensure all contracts comply with relevant laws and regulations (local and international).
 </li>
 <li>
 Monitor changes in legislation that may impact contract terms or business operations.
 </li>
 <li>
 Develop and maintain contract templates and standard clauses to ensure consistency and compliance.
 </li>
 </ul>
 
 
 
 
 
 4. Contract Lifecycle Management
 
 
 <ul>
 <li>
 Assist in the implementation and oversight of a contract management system.
 </li>
 <li>
 Track contract milestones, renewal dates, and performance obligations.
 </li>
 <li>
 Support internal audits and ensure proper contract archiving and documentation.
 </li>
 </ul>
 
 
 
 
 
 5. Stakeholder Collaboration
 
 
 <ul>
 <li>
 Work closely with procurement, finance, HR, and operational departments to understand business needs and integrate legal best practices.
 </li>
 <li>
 Liaise with external legal counsel when required.
 </li>
 </ul>
 
 
 
 
 
 6. Training and Capacity Building
 
 
 <ul>
 <li>
 Provide training sessions or guidance to internal teams on contract procedures, legal implications, and risk awareness.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law (LLB) is required.
 </li>
 <li>
 Master&rsquo;s degree (LLM) or relevant postgraduate legal certification is preferred.
 </li>
 <li>
 Admission to practice law in a recognized jurisdiction is a plus.
 </li>
 <li>
 6&ndash;8 years of relevant experience in legal advisory roles focused on contracts and agreements.
 </li>
 <li>
 Proven experience in a corporate legal department or reputable law firm.
 </li>
 <li>
 Experience in sectors such as energy, infrastructure, government, healthcare, or technology is an asset.
 </li>
 </ul>
</div>

Legal Expert – Agreements and Contracts

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 Tamheer Program is a six months on-the-job training program for fresh graduates. Saudi graduates will be enrolled in a training program and will be gaining the required skills in a professional environment.
 
 
 in order for them to gain experience and skills to prepare them for full time employment.
 
 
 
 
 
 
 Education Backgrounds:
 
 
 
 
 
 
 Marketing.
 
 
 PR &amp; Communication.
 
 
 Business related Majors.
 
 
 Computer Science.
 
 
 Information Technology.
 
 
 Finance.
 
 
 Human Resources.
 
 
 Business Administration.
 
 
 Engineering.
 
 
 Legal.
 
 
 MIS.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 Should not have previously participated in the Tamheer program.
 
 
 Saudi Nationals only.
 
 
 Fresh graduates.
 
 
 English language.
 
 
 Immediate joining.
 
</div>

Tamheer Program

<div>
 
 
 Job Summary:
 
 
 
 The
 
 Senior Specialist &ndash; Legal Contracts Management
 
 is responsible for reviewing, drafting, and negotiating construction and infrastructure contracts, including FIDIC-based agreements (e.g., Red Book, Yellow Book, White Book, etc.). The role ensures that all contractual activities comply with laws, regulations, and internal policies, while coordinating with internal teams to manage contract risks and safeguard the organization&rsquo;s interests.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review, draft, and negotiate construction and infrastructure contracts, including various forms of FIDIC contracts (Red Book, Yellow Book, White Book, etc.).
 </li>
 <li>
 Ensure contractual compliance with laws, regulatory requirements, and internal policies.
 </li>
 <li>
 Coordinate with internal stakeholders to address contractual risks and align on key terms and obligations.
 </li>
 <li>
 Review and redline FIDIC-based contracts and related agreements, ensuring accuracy and clarity.
 </li>
 <li>
 Draft contract templates, amendments, and other required legal documents.
 </li>
 <li>
 Prepare legal memos or advisory notes on contractual clauses, risks, and compliance matters.
 </li>
 <li>
 Provide supporting documentation for negotiations, such as contract summaries and risk analyses.
 </li>
 <li>
 Deliver regular updates and status reports on assigned contract matters to relevant stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law or a related field.
 </li>
 <li>
 Minimum of 3-5 years of experience in reviewing, drafting, and managing contracts, with strong hands-on experience in FIDIC-based contracts (e.g., Red Book, Yellow Book, White Book, etc.).
 </li>
 <li>
 Solid understanding of construction law, contract risk management, and dispute resolution.
 </li>
 <li>
 Experience supporting large-scale infrastructure or construction projects.
 </li>
 <li>
 Fluent in English (written and spoken).
 </li>
 <li>
 Strong legal analysis skills, attention to detail, and ability to identify and assess contractual risks.
 </li>
 <li>
 Proven ability to work collaboratively with cross-functional teams on major projects.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Effective time management and ability to handle multiple priorities.
 </li>
 </ul>
 
 
</div>

Senior Specialist - Legal Contracts Management