Qureos Mentor

KMG Hotels

KMG Hotels is a management company focused on the hospitality industry, aiming to become the world’s most respected and reputable entity in this sector. The company is involved in owning and operating various hospitality assets, contributing to the growth and development of the industry.

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 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Courtyard by Marriott Olathe, Kansas is looking for a new team member to join our team at the front desk night audit position.
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 The person we want to hire is passionate about ensuring that guests have the best stay and are willing to do what it takes to ensure customer satisfaction.
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 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   While hotel experience would be beneficial, it isn't necessary, but the right attitude and demeanor are.
  </li>
  <li>
   This position is part-time.
  </li>
  <li>
   Hotels are a true 24-hour-a-day, 365 days a year. Weekends and holidays are mandatory.
  </li>
  <li>
   This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
  </li>
  <li>
   Greets, registers, and assigns rooms to guests.
  </li>
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   Issues the room key and gives directions.
  </li>
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   Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
  </li>
  <li>
   Keeps records of room availability and guests' accounts.
  </li>
 </ul>
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Front Desk Agent/Night Audit

<div><div><b>Job Details:</b></div><ul><li>
The Front Desk is often the first point of contact and the first impression for guests.</li><li>
Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.</li><li>
To deliver a great guest experience &ndash; a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.</li><li>
Shift Hours: 11 pm-7 am.</li></ul><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Register guests and assigns rooms.</li><li>
Accommodates special requests whenever possible.</li><li>
Thoroughly understand and adhere to proper credit and cash handling policies and procedures.</li><li>
Knows room locations, types of rooms available, room status, and room rates.</li><li>
Possesses a working knowledge of the reservations department.</li><li>
Takes same-day reservations and future reservations when necessary.</li><li>
Knows cancellation procedures.</li><li>
Knows how to use front office equipment.</li><li>
Uses proper telephone etiquette.</li><li>
Knows all safety and emergency procedures, Is aware of accident prevention policies.</li><li>
Maintains the cleanliness and neatness of the front desk area.</li><li>
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
High School diploma or equivalent.</li><li>
Additional language skills are preferred but not required.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends, and/or holidays.</li></ul><div></div><b><br>
About KMG Hotels:</b><p><br>
KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.</p></div>

Night Auditor

<div>
 <strong>
  Front Desk Agent Element Overland Park
  <br/>
  <br/>
 </strong>
 The Element Overland Park is looking to hire a full time Front Desk Agent.
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 <br/>
 The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Front Desk Staff at the Element in Overland Park, you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you&rsquo;ll also create the warm atmosphere that makes our guests feel at home at our hotel.
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 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Register guests and assigns rooms. Accommodates special requests whenever possible.
  </li>
  <li>
   Assists in preregistration and blocking of rooms for reservations.
  </li>
  <li>
   Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  </li>
  <li>
   Understands room status and room status tracking.
  </li>
  <li>
   Knows room locations, types of rooms available, and room rates.
  </li>
  <li>
   Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  </li>
  <li>
   Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  </li>
  <li>
   Knows the location and types of available rooms as well as the activities and services of the property.
  </li>
  <li>
   Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  </li>
  <li>
   Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  </li>
  <li>
   Knows how to use front office equipment.
  </li>
  <li>
   Process guest check-outs.
  </li>
  <li>
   Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  </li>
  <li>
   Uses proper telephone etiquette.
  </li>
  <li>
   Uses proper mail, package, and message handling procedures.
  </li>
  <li>
   Attends department meetings.
  </li>
  <li>
   Reports any unusual occurrences or requests to the manager or assistant manager.
  </li>
  <li>
   Knows all safety and emergency procedures and is aware of accident prevention policies.
  </li>
  <li>
   Maintains the cleanliness and neatness of the front desk area.
  </li>
  <li>
   Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Prerequisites
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: High school graduate or equivalent.
  </li>
  <li>
   Experience: Previous hotel-related experience desired.
  </li>
  <li>
   Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity, and may on occasion have to lift and carry up to 40 pound.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About KMG Hotels
  <br/>
  <br/>
 </strong>
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>


Front Desk Agent

<div>
 This position is an overnight position working 11 pm-7 am
 <br/>
 <br/>
 <strong>
  Full Job Description
  <br/>
  <br/>
 </strong>
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 <br/>
 <br/>
 <strong>
  To deliver a great guest experience - a Front Desk Agent will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
  </li>
  <li>
   Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
  </li>
  <li>
   Check guests in, issue room keys, and provide information on hotel services and locations.
  </li>
  <li>
   Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  </li>
  <li>
   Answer phones in a prompt and courteous manner.
  </li>
  <li>
   Check guests out, including resolving any late or disputed charges.
  </li>
  <li>
   Accurately process all cash and credit card transactions using established procedures.
  </li>
  <li>
   Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  </li>
  <li>
   Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  </li>
  <li>
   Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  </li>
  <li>
   Start Coffee in the mornings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Frequently standing up behind the desk and front office areas.
  </li>
  <li>
   Basic computer skills.
  </li>
  <li>
   High School diploma /Secondary qualification or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About KMG Hotels
  <br/>
  <br/>
 </strong>
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>


Join KMG Hotels and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KMG Hotels

About Company

Front Desk Agent/Night Audit

Night Auditor

Front Desk Agent

Night Auditor