Qureos Mentor

KMG Hotels

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 Front Desk Agent
 
 
 
 
 
 About The Job:
 
 
 
 
 The New Tru by Hilton Kansas City Airport Hotel is looking for new team members to join our star team at the Front Desk!
 
 
 The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.
 
 
 
 
 Position Overview:
 
 
 
 
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 While a hotel experience would be great, it isn't necessary but the right attitude and demeanor are.
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 This position is full-time (40 hours a week) and would have 8-hour shifts between the hours of 7a-11p.
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 Hotels are a true 24 hours a day.
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 7-day-a-week business and weekend availability is a must.
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 Our company offers benefits such as paid time off and flexible work hours.
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 As a Hilton hotel, you are also eligible for our great travel benefit of greatly reduced rates at our sister hotels based on availability.
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 You can come to the hotel in person during Monday through Friday business hours of 10am-2pm for an in-person interview or you can apply via the attached link and we'll reach out to schedule an interview.
 
 
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 About KMG Hotels:
 
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is the current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates, and owners.
 
 
 
 
 About KMG Hotels:
 
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
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Guest Services / Front Desk Agent

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 This position is an overnight position working 11 pm-7 am
 
 
 
 Full Job Description
 
 
 
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 
 
 
 To deliver a great guest experience - a Front Desk Agent will:
 
 
 
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 Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
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 Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
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 Check guests in, issue room keys, and provide information on hotel services and locations.
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 Ensure required identification is taken from guests at check-in in line with local legislative requirements.
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 Answer phones in a prompt and courteous manner.
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 Check guests out, including resolving any late or disputed charges.
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 Accurately process all cash and credit card transactions using established procedures.
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 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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 Take action to solve guest problems/complaints using appropriate service recovery guidelines.
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 Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
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 Start Coffee in the mornings.
 
 
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 Qualifications And Requirements
 
 
 
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 Frequently standing up behind the desk and front office areas.
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 Basic computer skills.
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 High School diploma /Secondary qualification or equivalent.
 
 
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 About KMG Hotels
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
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Night Auditor

Join KMG Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KMG Hotels

About Company

Guest Services / Front Desk Agent

Night Auditor