Front Desk Agent/Night Audit

About The Job

The Courtyard by Marriott Olathe, Kansas is looking for a new team member to join our team at the front desk night audit position.

The person we want to hire is passionate about ensuring that guests have the best stay and are willing to do what it takes to ensure customer satisfaction.

Position Overview

• While hotel experience would be beneficial, it isn't necessary, but the right attitude and demeanor are.
• This position is part-time.
• Hotels are a true 24-hour-a-day, 365 days a year. Weekends and holidays are mandatory.
• This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
• Greets, registers, and assigns rooms to guests.
• Issues the room key and gives directions.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.