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Job Title: Zendesk AdministratorSchedule: 5 Days a Week | Rotational Shifts | Rotational Week OffWork Type: Work from OfficeExperience: 5 &ndash; 10 YearsRole OverviewWe are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendeskenvironment across multiple client operations. The role involves deep configuration, automation, andanalytical responsibilities, ideal for professionals who can combine technical expertise with operationalinsight to deliver seamless support experiences.Key Responsibilities<ul><li>Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions.</li></ul><ul><li>Design and implement efficient workflows, automations, triggers, and macros to streamline processes.</li></ul><ul><li>Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems.</li></ul><ul><li>Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights.</li></ul><ul><li>Audit configurations regularly to ensure platform stability, accuracy, and performance optimization.</li></ul><ul><li>Collaborate with internal stakeholders to identify and implement automation or process improvements.</li></ul><ul><li>Support rollout of new Zendesk features and conduct training for end users.</li></ul><ul><li>Troubleshoot and resolve system-related issues while minimizing downtime or disruptions.</li></ul>Required Skills &amp; Domain Expertise<ul><li>Strong understanding of Zendesk Support, Chat, Guide, and Explore.</li></ul><ul><li>Proven experience in automation design, workflow optimization, and configuration management.</li></ul><ul><li>Proficiency in building reports, dashboards, and SLA metrics.</li></ul><ul><li>Experience managing large-scale or multi-instance Zendesk environments.</li></ul><ul><li>Strong analytical and problem-solving skills with attention to detail.</li></ul><ul><li>Excellent communication and stakeholder management capabilities.</li></ul>Technical Competencies<ul><li>Hands-on experience with Zendesk API integrations and third-party apps.</li></ul><ul><li>Familiarity with automation tools, ticketing structures, and data mapping.</li></ul><ul><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous).</li></ul><ul><li>Proficient in Excel for data analysis and reporting.</li></ul><ul><li>Zendesk Certifications preferred (Admin or Support Specialist).</li></ul>Customer Support Competencies<ul><li>Analytical thinker who approaches workflow optimization from both user and system perspectives.</li></ul><ul><li>Strong documentation and process improvement skills.</li></ul><ul><li>Ability to translate technical findings into actionable business insights.</li></ul><ul><li>Track record of ensuring system uptime, efficiency, and high CSAT performance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, or a related field.</li></ul><ul><li>5&ndash;10 years of relevant experience as a Zendesk Administrator or similar role.</li></ul><ul><li>Zendesk Certification(s) preferred.</li></ul>Job Types: Full-time, PermanentPay: ₹454,187.13 - ₹1,075,272.25 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Have you worked on Zendesk API integrations and third-party apps?</li><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk?</li><li>Are you Familiar with automation tools, ticketing structures, and data mapping?</li></ul>Work Location: In person

Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

Job Title: Salesforce AdministratorSchedule: 5 Days a Week | Rotational Shifts | Rotational Week OffExperience: 3 &ndash; 6 YearsQualifications<ul><li>3 &ndash; 6 Years of relevant experience as a Salesforce Administrator or similar role.</li><li>Salesforce Certification(s) preferred (Admin, Platform App Builder, or equivalent).</li></ul>Required Skills &amp; Domain Expertise<ul><li>Strong understanding of Salesforce Sales Cloud, Service Cloud, and Lightning Experience.</li><li>Proven experience optimizing workflows, automations, and business processes.</li><li>Experience in building complex reports, dashboards, and analytics.</li><li>Knowledge of multi-instance or large-scale Salesforce environments.</li><li>Strong analytical, problem-solving, and detail-oriented mindset.</li><li>Excellent communication skills with US-based stakeholders and teams.</li></ul>Technical Competencies<ul><li>Hands-on experience with Salesforce API integrations and third-party apps.</li><li>Familiarity with data management, validation, and mapping best practices.</li><li>Knowledge of platforms like Slack, Jira, Zendesk, or other SaaS tools is a plus.</li><li>Proficiency in Excel or Tableau for data analysis and reporting.</li><li>Salesforce Administrator Certification preferred.</li></ul>Job Types: Full-time, PermanentPay: ₹600,000.00 - ₹1,100,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Salesforce Administrator || 11 LPA

Job Title: Insights AnalystSchedule: 5 Days a Week | Rotational Shifts | Rotational Week OffExperience: 3&ndash;6 YearsCTC- 12 LPARequired Skills &amp; Experience Must-Haves<ul><li>3&ndash;6+ years of experience in Customer Success, Product Management, Business</li></ul>Analysis, CX/Support Ops, or a similar analytical role.<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Experience interpreting customer usage data, dashboards, and support insights.</li></ul><ul><li>Skilled in preparing structured documentation and presenting insights to stakeholders.</li></ul><ul><li>Effective cross-functional communication and ability to influence without authority.</li></ul><ul><li>Comfort working with AI tools for analysis and workflow enhancement.</li></ul>Preferred<ul><li>Background in SaaS or subscription-based product environments.</li></ul><ul><li>Experience with support systems such as Zendesk, Intercom, or Freshdesk.</li></ul><ul><li>Exposure to product-led growth, onboarding, or customer journey mapping.</li></ul><ul><li>Understanding of metrics such as adoption, churn risk, activation rates, and</li></ul>feature usage.Job Types: Full-time, PermanentPay: ₹535,558.57 - ₹1,201,499.37 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Insights Analyst | 12LPA

Join Know your ability and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Know your ability

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Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

Salesforce Administrator || 11 LPA

Insights Analyst | 12LPA