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Kore Roofing

JOB DESCRIPTIONSERVICE TECHNICIANPOSITION PURPOSE &amp; OBJECTIVESA service technician is responsible for satisfactorily completing service calls.<ul><li>Assess, repair and document roofing deficiencies, or report the nature of issues when they are not roofing deficiencies.</li><li>Communicate with customers to discern their roofing maintenance, repair and service needs.</li><li>Identify and propose additional services as needed.</li></ul>REPORTING &amp; CLASSIFICATIONDepartmentServiceDepartment SupervisorDirector of OperationsDirect SupervisorService ManagerDirect ReportsNoneEmployment Status☐ Exempt (salaried) ☐ Nonexempt (hourly) (check one)SPECIFIC DUTIES, FUNCTIONS &amp; RESPONSIBILITIESWork with the service manager and other service technicians to diagnose and repair roof-related problems<ul><li>Be prepared to work on any repair job assigned by the service manager.</li><li>Be on time for all shifts &mdash; ready to go at the assigned time with all personal tools and PPE.</li><li>Document current conditions and future needs.</li></ul>Work safely and capably on all roof systems<ul><li>Abide by all safety requirements, including PPE, fall protection and others.</li><li>Demonstrate proficiency in roof-system repair.</li><li>Complete the documentation required to log and bill jobs.</li></ul>Deliver excellent quality and customer satisfaction<ul><li>Perform work according to company standards.</li><li>As a representative of the company, exhibit professional and courteous behavior when interacting with the public.</li></ul>Mentor and supervise less-experienced crewREQUIRED KNOWLEDGE, SKILLS &amp; ABILITIESService technicians must exhibit the technical skills necessary to work in service.Work Skills<ul><li>Roof system diagnosis and repair &mdash; Diagnose and repair roof-system problems safely and correctly.</li><li>Language skills &mdash; Read, analyze and interpret work-related documents.</li><li>Oral communication &mdash; Speak in a clear and professional manner.</li><li>Written communication &mdash; Read and interpret written information; write legibly and professionally.</li><li>Math &mdash; Perform math calculations relevant to roofing work.</li><li>Technology &mdash; Use computers, phones and other technology tools.</li><li>Roof system installation &mdash; Teach others roof-system installation skills.</li><li>Safety and security &mdash; Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly.</li><li>Quality &mdash; Inspect work and ensure attention to detail and quality.</li><li>Productivity &mdash; Meet and exceed productivity standards; work quickly and accurately.</li><li>Cost consciousness &mdash; Understand budgeting and its implications to jobs.</li><li>Data research &mdash; Collect data to the company&rsquo;s benefit.</li><li>Management &mdash; Track and influence measurable outcomes.</li><li>Plans and specifications &mdash; Read and understand architectural plans and specifications.</li></ul>Relational InteractionService technicians work in a team environment, typically with one other person.<ul><li>Customer service &mdash; Develop relationships with customers; manage difficult or emotional situations; and respond to requests for service and assistance.</li><li>Problem solving &mdash; Understand complex problems and make decisions that benefit everyone as much as possible.</li></ul>Leadership, Management &amp; TeamworkService technicians must work well with others and within a company system.<ul><li>Leadership &mdash; Motivate others to perform.</li><li>Management &mdash; Juggle schedules &mdash; including anticipating weather and its effects &mdash; details and outcomes.</li><li>Teamwork &mdash; Work with others to accomplish goals.</li></ul>EDUCATION &amp; EXPERIENCEEssential<ul><li>Roofing production experience</li><li>Ability to work 8- to 12-hour shifts, weekdays and weekends</li><li>Valid driver&rsquo;s license</li><li>English fluency</li><li>OSHA 10-hour or 30-hour card</li></ul>Preferred<ul><li>Bilingual (including English)</li><li>CDL</li><li>OSHA 30-hour card</li><li>Specialized training (safety, manufacturer system training, specific equipment, computer programs)</li></ul>NECESSARY TOOLS<ul><li>Tool belt with nail pouch</li><li>Shingle hatchet</li><li>Chalk line</li><li>Utility knife with straight and hook blades</li><li>16-foot (or longer) tape measure</li><li>Tin snips</li><li>Pry bar</li></ul>Pay: $65,000.00 - $85,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Tempe, AZ 85281

Service Technician

Join Kore Roofing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kore Roofing

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Service Technician