Service Technician

JOB DESCRIPTION

SERVICE TECHNICIAN

POSITION PURPOSE & OBJECTIVES

A service technician is responsible for satisfactorily completing service calls.

• Assess, repair and document roofing deficiencies, or report the nature of issues when they are not roofing deficiencies.
• Communicate with customers to discern their roofing maintenance, repair and service needs.
• Identify and propose additional services as needed.

REPORTING & CLASSIFICATION

Department

Service

Department Supervisor

Director of Operations

Direct Supervisor

Service Manager

Direct Reports

None

Employment Status

☐ Exempt (salaried) ☐ Nonexempt (hourly) (check one)

SPECIFIC DUTIES, FUNCTIONS & RESPONSIBILITIES

Work with the service manager and other service technicians to diagnose and repair roof-related problems

• Be prepared to work on any repair job assigned by the service manager.
• Be on time for all shifts — ready to go at the assigned time with all personal tools and PPE.
• Document current conditions and future needs.

Work safely and capably on all roof systems

• Abide by all safety requirements, including PPE, fall protection and others.
• Demonstrate proficiency in roof-system repair.
• Complete the documentation required to log and bill jobs.

Deliver excellent quality and customer satisfaction

• Perform work according to company standards.
• As a representative of the company, exhibit professional and courteous behavior when interacting with the public.

Mentor and supervise less-experienced crew

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Service technicians must exhibit the technical skills necessary to work in service.

Work Skills

• Roof system diagnosis and repair — Diagnose and repair roof-system problems safely and correctly.
• Language skills — Read, analyze and interpret work-related documents.
• Oral communication — Speak in a clear and professional manner.
• Written communication — Read and interpret written information; write legibly and professionally.
• Math — Perform math calculations relevant to roofing work.
• Technology — Use computers, phones and other technology tools.
• Roof system installation — Teach others roof-system installation skills.
• Safety and security — Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly.
• Quality — Inspect work and ensure attention to detail and quality.
• Productivity — Meet and exceed productivity standards; work quickly and accurately.
• Cost consciousness — Understand budgeting and its implications to jobs.
• Data research — Collect data to the company’s benefit.
• Management — Track and influence measurable outcomes.
• Plans and specifications — Read and understand architectural plans and specifications.

Relational Interaction

Service technicians work in a team environment, typically with one other person.

• Customer service — Develop relationships with customers; manage difficult or emotional situations; and respond to requests for service and assistance.
• Problem solving — Understand complex problems and make decisions that benefit everyone as much as possible.

Leadership, Management & Teamwork

Service technicians must work well with others and within a company system.

• Leadership — Motivate others to perform.
• Management — Juggle schedules — including anticipating weather and its effects — details and outcomes.
• Teamwork — Work with others to accomplish goals.

EDUCATION & EXPERIENCE

Essential

• Roofing production experience
• Ability to work 8- to 12-hour shifts, weekdays and weekends
• Valid driver’s license
• English fluency
• OSHA 10-hour or 30-hour card

Preferred

• Bilingual (including English)
• CDL
• OSHA 30-hour card
• Specialized training (safety, manufacturer system training, specific equipment, computer programs)

NECESSARY TOOLS

• Tool belt with nail pouch
• Shingle hatchet
• Chalk line
• Utility knife with straight and hook blades
• 16-foot (or longer) tape measure
• Tin snips
• Pry bar

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Tempe, AZ 85281