Perla Hokayem

Lavoya

Outlet Management- Arabic Language and Lebanese Cousine experience is a must- Support the Restaurant Manager in achieving operational and financial objectives.- Assist in implementing strategic plans, action plans, and operational improvements.- Supervise daily restaurant operations to ensure efficiency, service excellence, and compliance with SOPs.- Oversee FOH and BOH activities to maintain quality, hygiene, safety, and presentation standards.- Ensure proper communication between FOH and BOH teams.- Monitor staffing levels and support shift scheduling.- Ensure compliance with opening, closing, and service procedures.- Handle guest complaints and team issues, escalating when necessary.- Monitor daily logbooks and follow up on operational concerns.- Assist in preparing operational and performance reports.- Follow up on maintenance issues and ensure timely resolution.- Step in to support any area of the restaurant when required.- Promote a positive and cooperative work environment.Procurement Management- Support cost control by reviewing waste, inventory, and purchase orders.- Assist in purchasing, receiving, and storing procedures.- Monitor stock levels to ensure par levels are maintained.- Support Food &amp; Beverage consumption forecasting.Personnel Management- Supervise and support FOH and BOH staff during shifts.- Conduct daily briefings and communicate operational updates.- Assist in staff training, onboarding, and performance evaluations.- Monitor employee performance and provide feedback.- Support employee engagement and motivation initiatives.- Ensure policies and procedures are followed consistently.- Coordinate with HR regarding schedules, attendance, payroll, and employee matters.- Assist in handling disciplinary actions when required.Page 2 of 3Accounting &amp; Financial Support- Support achievement of sales and profitability targets.- Monitor daily sales and report variances to the Restaurant Manager.- Assist in inventory control and invoice verification.- Ensure proper cash handling and POS accuracy.- Review discounts and complimentary approvals as per policy.- Support cost control initiatives and portion monitoring.-Guest Service- Ensure high service standards from guest arrival to departure.- Visit tables regularly to ensure guest satisfaction.- Address guest complaints promptly and professionally.- Monitor order delivery timing and service efficiency.- Support guest feedback collection and corrective actions.-Administration- Ensure daily administrative tasks are completed accurately and on time.- Assist in preparing staff schedules.- Ensure proper documentation and compliance with disciplinary procedures.Personal Skills &amp; Abilities- Strong leadership and team support skills.- Excellent communication and customer service abilities.- Detail-oriented and organized.- Ability to perform under pressure in a fast-paced environment.- Knowledge of POS systems, Microsoft Office, and cash handling.- Knowledge of Food &amp; Beverage safety, hygiene, and HACCP standards.- Financial awareness and cost-control understanding.- Professional appearance and grooming standards.Work Location: In person

Assistant Restaurant Manager

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Lavoya

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Assistant Restaurant Manager