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LAW FIRM OF DANIELA LABINOTI, P.C.

Overview:The Law Firm of Daniela Labinoti, P.C is seeking a detail oriented, bilingual Intake Specialist.The following skills are recommended:1. Client Communication &amp; Customer Service<ul><li>Communicating with potential clients in a compassionate, calm, and professional manner</li><li>Active listening during stressful or emotional conversations</li><li>Explaining legal intake processes clearly</li><li>Bilingual or Spanish ability is a significant advantage</li></ul>2. Case Screening &amp; Intake Evaluation<ul><li>Understanding negligence, liability, damages</li><li>Identifying viable PI cases</li><li>Knowing red flags for non-recoverable cases</li><li>Assessing basic jurisdiction and statute limitations</li><li>Understanding police report factors, ER visit info, insurance status, etc.</li></ul>3. Legal &amp; Insurance Knowledge<ul><li>Medical terminology</li><li>Insurance policy basics (BI, PD, UM/UIM, PIP, Med Pay)</li><li>Understanding common PI injuries and treatment stages</li><li>Familiarity with claim process, treatment timelines, and adjuster roles</li></ul>4. Investigation &amp; Information Gathering<ul><li>Obtaining police reports</li><li>Obtaining medical history</li><li>Collecting photos, insurance info, witness details</li><li>Reviewing liability facts</li><li>Running preliminary online public searches (if permitted)</li></ul>5. Organization &amp; Case Management<ul><li>Document management</li><li>Scheduling appointments</li><li>Maintaining records accurately</li><li>Prioritizing deadlines</li><li>Managing multiple intakes simultaneously</li></ul>6. Software &amp; Technical Skills<ul><li>Case management systems (CasePeer, Filevine, Litify, Clio, etc.)</li><li>Adobe / DocuSign / intake forms</li><li>HIPAA-compliant data handling</li><li>Excel, Word, PDFs, upload management</li></ul>7. Attention to Detail<ul><li>Spelling of names</li><li>Date of injury</li><li>Insurance policy numbers</li><li>Phone numbers</li><li>Medical timeline accuracy</li><li>Treatment and diagnosis accuracy</li></ul>8. Empathy &amp; Trauma-Aware Communication<ul><li>Understanding accident trauma</li><li>Supporting injured clients calmly</li><li>Managing emotional conversations professionally</li><li>Being patient and reassuring</li><li>Explaining the next steps</li></ul>9. Multitasking &amp; Fast-Paced Workflow<ul><li>Handling multiple calls</li><li>Several intakes per day</li><li>Document uploads</li><li>Sending authorization forms</li><li>Routing case to appropriate team promptly</li></ul>10. Confidentiality &amp; Professional Ethics<ul><li>HIPAA compliance</li><li>Handling sensitive medical information</li><li>Maintaining professional tone when screening claims</li><li>Not giving legal advice (only information gathering)</li></ul>Bonus skills that make you stand out<ul><li>Bilingual (especially Spanish)</li><li>Experience dealing with insurance adjusters</li><li>Familiar with medical providers/hospitals</li><li>Ability to calm anxious or angry callers</li><li>Ability to quickly route viable vs non-viable cases</li></ul>Job Type: Full-timePay: $15.00 - $20.00 per hourExpected hours: 40 &ndash; 60 per weekWork Location: In person

Intake Specialist

Join LAW FIRM OF DANIELA LABINOTI, P.C. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LAW FIRM OF DANIELA LABINOTI, P.C.

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Intake Specialist