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Layka Recruitment

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks: <ul> <li>Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.</li><li>Effective monitoring to ensure deliveries are completed within the agreed timelines.</li><li>Pro-active problem solving with customers and colleagues when issues arise.</li><li>Resolve Credit Management Queries where necessary.</li><li>General Day to Day administrative duties.</li></ul> Duties: <ul> <li>Provision of PODs to meet customer requirements where necessary.</li><li>Provide KPI and reports both externally and internally where required</li><li>Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.</li><li>Ensure that all Delivery and Collection consignments are conforming to correct information.</li><li>Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.</li><li>Updating / Verifying the Order Management System with customer booking details.</li></ul> Skills: <ul> <li>Knowledge of the freight transport industry</li><li>Be Customer focused with dedication in your service delivery to meet Customer needs.</li><li>Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.</li><li>Be reliable with the ability to multitask and have strong problem-solving skills.</li><li>Strong attention to detail, accuracy and numeracy.</li><li>Excellent IT skills with the ability to learn new systems quickly as required.</li><li>Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner</li></ul>

Customer Service Specialist

Join Layka Recruitment and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Layka Recruitment

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Customer Service Specialist