Qureos Mentor

LEXINGTON-FAYETTE URBAN COUNTY GOVERNMENT

<div><div><div><h2 class="jobSectionHeader"><b>SALARY</b></h2><div><br>
<div></div><div>
<div></div><div>The minimum salary is <b>$25.730 per hour</b></div><div>
This position is eligible for overtime (non-exempt), if applicable.</div><div>
Pay Grade 519</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>FILING DEADLINE DATE</b></h2>
<div>
<div></div><div><div><b>The deadline to apply is Monday, May 4, 2026</b></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>FILING DEADLINE DATE</b></h2><div><br>
<div><div>
</div><p>The purpose of this classification in the division of Enhanced 911 is to initiate a response to incoming calls for emergency and non-emergency assistance and dispatch law enforcement, fire-fighting, or rescue units.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
MINIMUM REQUIREMENTS</b></h2>
<div>
<div></div><div><ul><li>High school diploma or GED</li><li>
Two (2) years of related experience</li><li>
Additional years of related education may substitute for years of related experience</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS</b></h2>
<div>
<div></div><div><ul><li>Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature</li><li>
Enters, updates and retrieves relevant information using multiple computerized systems, including government databases and a computer-aided dispatch (CAD) system</li><li>
Dispatches law enforcement, fire-fighting, or rescue units</li><li>
Provides emergency medical and crisis intervention instructions to callers</li><li>
Maintains access to and security of highly sensitive materials</li><li>
Sends radio dispatch to Police, Fire and personnel in the field</li><li>
Performs related work as assigned</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>SPECIAL LICENSE/CERTIFICATION</b></h2><div><br>
<div><div>
</div><p><i>All Certifications and licenses must be maintained as a condition of employment.</i></p><ul><li>
Those who are not already certified as a Telecommunicator in Kentucky will be required to attend the state of Kentucky's Public Safety Dispatch Academy in Richmond, KY, obtain certification within the first six (6) months of employment, and maintain certification as a condition of continued employment. The four-week academy is a program of the Kentucky Department of Criminal Justice Training (DOCJT). Attendees of the academy are required to live in the dorms at DOCJT for the duration of training.</li><li>
Emergency Medical Dispatcher (EMD) certification within first six (6) months of employment and maintained as a condition of continued employment.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>SPECIAL REQUIREMENTS</b></h2>
<div>
<div></div><div><ul><li>All positions require drug testing and background check before employment and may require a post-job offer physical</li><li>
Responsible for meeting annual in-service training requirements necessary to maintain certification as a Public Safety Telecommunicator.</li><li>
Must be able to work a varied schedule</li></ul><p>
 <i>In accordance with KRS 15.540:</i></p><ul><li>
Must be a US citizen</li><li>
Must be a minimum of eighteen (18) years of age</li><li>
Must not have been convicted of a felony or other crimes involving moral turpitude</li><li>
Must submit to fingerprinting for criminal history check</li><li>
Must submit to a pre-employment polygraph test</li><li>
Must submit to a pre-employment suitability test</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>EXAMINATION</b></h2><div><br>
<div><div>
</div><p>Applicants who meet the minimum education and experience requirements will be invited to schedule their CritiCall Personnel Selection System test. The names of those who pass the CritiCall test will be sent to the hiring official. The hiring official may invite you to schedule an interview and if selected to continue in the process, you will complete the Kentucky Law Enforcement Council's (KLEC) Suitability Screening in Richmond, KY. Applicants will undergo further examinations to include a polygraph and extensive background check.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
HOW TO APPLY</b></h2><div><br>
<div></div><div>
<div></div><div>Submit LFUCG electronic application through lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date.<br>
<br>
<b>RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION</b>, <b>but are highly encouraged to be attached/uploaded to the application.</b><br>
<br>
Please note that the section titled &quot;Application Questionnaire&quot; has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer.<br>
<br>
<b>***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***</b></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>CLOSING STATEMENT</b></h2><div><br>
<div></div><div>
<div></div><div>Lexington-Fayette Urban County Government offers an outstanding benefits package. Links to our most popular benefits are below:</div><ul><li><b>
Health and wellness benefits: </b>lexingtonky.gov/health-and-wellness-benefits</li><li><b>
Paid and unpaid time off benefits: </b>lexingtonky.gov/index.php/paid-and-unpaid-time-benefits</li><li><b>
Direct deposit is required of all employees.</b></li></ul><div>
The LFUCG is an Equal Employment Opportunity (EEO) employer, and as such is committed to nondiscrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity in hiring, promotion, discharge, pay and other aspects of employment.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>CONTACT INFORMATION</b></h2>
<div>
<div></div><div><div>For further information, call, e-mail, or visit:</div><div><br>
<b><i>
Division of Human Resources</i></b><br>
200 East Main St.<br>
Lexington, KY 40507</div><div><br>
Phone: (859) 258-3030<br>
Website: lexingtonky.gov/jobs<br>
E-mail: jobs@lexingtonky.gov</div></div></div></div></div></div>

Dispatcher -Telecommunicator Sr (E911)

<div><div><div><h2 class="jobSectionHeader"><b>SALARY</b></h2>
<div>
<div></div><div><div>The minimum salary is <b>$17.415 per hour</b><br>
This position is eligible for overtime (non-exempt); if applicable.<br>
Pay Grade 511</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>FILING DEADLINE DATE</b></h2>
<div>
<div></div><div><div><b>The deadline to apply is Monday, May 4, 2026</b></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>GENERAL DESCRIPTION</b></h2><div><br>
<div><div>
</div><p>The purpose of this classification is to serve as a front line operator for all calls and inquires made to the City&iquest;s centralized service and information call center, LexCall 311.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
MINIMUM REQUIREMENTS</b></h2>
<div>
<div></div><div><ul><li>High school diploma, GED, or equivalent</li><li>
One (1) year of related experience</li><li>
Additional years of related education may substitute for years of related experience</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS</b></h2>
<div>
<div></div><div><ul><li>Receives and responds to phone and electronic inquiries from external and internal customers</li><li>
Documents customer contacts and, as needed, transfers calls and messages to the appropriate city office; and/or generates service requests if needed</li><li>
Performs research to stay up-to-date and relay government service-related policies, procedures, community news and events</li><li>
Serves as Emergency Operations Center (EOC) call-center staff in the event of a weather-related or other emergency</li><li>
Performs related work as assigned</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>SPECIAL REQUIREMENTS</b></h2>
<div>
<div></div><div><ul><li>All positions require drug testing and background check before employment and may require a post-job offer physical as stated in Ordinances 21-14(b), 22-13 and 23-16.</li><li>
Employees in this job classification are designated as Emergency personnel for inclement weather purposes. They are expected to report to and/or remain on duty regardless of any inclement weather-related decision affecting the work schedule, unless released by the Mayor or CAO.</li><li>
In the rare event of a non-weather related emergency or other unforeseen conditions where the EOC is activated, employees in this job classification become EOC call takers and may be required to extend their work hours or be called back to work during non-scheduled work hours. Employees who are required to extend their work hours shall have the additional hours added to their normal work hours, and if exempt, may be qualified to receive comp time. Employees who are called back to work during non-scheduled work hours and are able to return to work shall be compensated for all hours worked, beginning at the time they leave for work, by pay or applicable comp time for a minimum of two (2) hours.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>HOW TO APPLY</b></h2>
<div>
<div></div><div><div>Submit LFUCG electronic application through lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date.<br>
<br>
<b>RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION</b>, <b>but are highly encouraged to be attached/uploaded to the application.</b><br>
<br>
Please note that the section titled &quot;Application Questionnaire&quot; has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer.<br>
<br>
<b>***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***</b></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>CLOSING STATEMENT</b></h2>
<div>
<div></div><div><div>Lexington-Fayette Urban County Government offers an outstanding benefits package. Links to our most popular benefits are below:</div><ul><li><b>
Health and wellness benefits: </b>lexingtonky.gov/benefits</li><li><b>
Paid and unpaid time off benefits: </b>lexingtonky.gov/working/employee-handbook#chapter-4-paid-and-unpaid-time-off-benefits</li><li><b>
Direct depo</b><b>sit</b><b> is required of all employees.</b></li></ul><div>
The LFUCG is an Equal Employment Opportunity (EEO) employer, and as such is committed to nondiscrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity in hiring, promotion, discharge, pay and other aspects of employment.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>CONTACT INFORMATION</b></h2>
<div>
<div></div><div><div>For further information, call, e-mail, or visit:</div><div><br>
<b><i>
Division of Human Resources</i></b><br>
200 East Main St.<br>
Lexington, KY 40507</div><div><br>
Phone: (859) 258-3030<br>
Website: lexingtonky.gov/jobs<br>
E-mail: jobs@lexingtonky.gov</div></div></div></div></div></div>

Customer Service Specialist (LexCall)

Join LEXINGTON-FAYETTE URBAN COUNTY GOVERNMENT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LEXINGTON-FAYETTE URBAN COUNTY GOVERNMENT

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Dispatcher -Telecommunicator Sr (E911)

Customer Service Specialist (LexCall)