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Ligo Internet Trading Company

Job Title: Senior Customer Service Representative (Immediate Joiner)Location: [On-site / New Delhi]Experience: 3&ndash;6 yearsJoining: ImmediateAbout the RoleWe are looking for a seasoned and polished Senior Customer Service Representative who embodies professionalism, empathy, and clarity in communication. This role is customer-facing and requires a high level of ownership, maturity, and the ability to handle premium clientele with finesse.Key Responsibilities- Serve as the primary point of contact for customers via email, chat, and phone.- Handle customer queries, concerns, and escalations with confidence and composure.- Deliver a consistently premium and VIP-level customer experience.- Resolve issues efficiently while maintaining brand tone and service standards.- Coordinate with internal teams (operations, logistics, sales) to ensure timely resolution.- Maintain accurate records of customer interactions and feedback.- Proactively identify recurring issues and suggest process improvements.- Mentor junior customer service team members when required.Required Skills &amp; Qualifications- Fluent and articulate English (spoken and written) is mandatory.- Pleasant, calm, and professional personality with strong interpersonal skills.- Minimum 3 years of experience in customer service, preferably in a premium or D2C brand environment.- Excellent problem-solving and conflict-resolution abilities.- Strong attention to detail and follow-through.- Comfortable handling high-value customers and sensitive situations.- Tech-savvy with experience using CRM tools, email platforms, and chat systems.- Ability to join immediately is essential.What We&rsquo;re Looking For- Someone who treats every customer as a VIP.- A mature professional who represents the brand with grace and accountability.- A service-first mindset with ownership and pride in customer satisfaction.Why Join Us- Opportunity to work with a premium brand and discerning clientele.- High ownership role with room for growth.- Respectful, quality-driven work culture.Apply only if you can join immediately and meet the communication standards outlined above.Job Type: Full-timePay: Up to ₹30,000.00 per monthBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Senior Customer Service Executive

Join Ligo Internet Trading Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ligo Internet Trading Company

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Senior Customer Service Executive