Abrar Admin

Llewellyn Worldwide

Summary DescriptionThe customer service representative is responsible for handling customer&rsquo;s requests received via phone (primarily), email, letter or fax in a professional and timely manner. The representative works directly with our accounting, sales, and shipping departments to provide the necessary information to help customers.Work Schedule: Monday through Friday, 8:30 AM to 5:00 PMJob Responsibilities<ul><li>Respond to incoming calls in a professional and pleasant manner.</li><li>Enter book orders received from customers via telephone and fax, ensuring all information is accurate.</li><li>Enter credit memos and process returns accurately and timely.</li><li>Troubleshoot shipping/account issues from our accounting, sales department or customer and resolve the issues through following established procedures.</li><li>Issue mailings to customers and update customer records as needed.</li><li>Maintain backordered release and reporting process.</li><li>Contact customers when needed to resolve discrepancies, provide requested information, etc.</li><li>Perform data entry tasks such as entering new accounts in our system and processing address changes.</li></ul>Skills, Education, and Experience<ul><li>Excellent data entry skills</li><li>Ability to use 10-key keyboard and type minimum of 30 WPM</li><li>High School Diploma</li><li>Must have up to 3 to 5 years of customer service experience in a call center.</li><li>Excellent communication skills.</li></ul>Job Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li><li>Call center: 3 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Join Llewellyn Worldwide and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Llewellyn Worldwide

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Customer Service Representative