Customer Service Representative

Summary Description

The customer service representative is responsible for handling customer’s requests received via phone (primarily), email, letter or fax in a professional and timely manner. The representative works directly with our accounting, sales, and shipping departments to provide the necessary information to help customers.

Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Respond to incoming calls in a professional and pleasant manner.
• Enter book orders received from customers via telephone and fax, ensuring all information is accurate.
• Enter credit memos and process returns accurately and timely.
• Troubleshoot shipping/account issues from our accounting, sales department or customer and resolve the issues through following established procedures.
• Issue mailings to customers and update customer records as needed.
• Maintain backordered release and reporting process.
• Contact customers when needed to resolve discrepancies, provide requested information, etc.
• Perform data entry tasks such as entering new accounts in our system and processing address changes.

Skills, Education, and Experience

• Excellent data entry skills
• Ability to use 10-key keyboard and type minimum of 30 WPM
• High School Diploma
• Must have up to 3 to 5 years of customer service experience in a call center.
• Excellent communication skills.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• customer service: 3 years (Required)
• Call center: 3 years (Preferred)

Work Location: In person