Qureos Mentor

Lotus Honolulu at Diamond Head

Job SummaryThe Lead Server is responsible for overseeing the dining room&rsquo;s daily operations, ensuring excellent customer service, and supporting and mentoring other servers. This role involves managing shifts, coordinating with the kitchen and bar staff, and handling customer inquiries and complaints.Duties&middot; Supervise and mentor the service team, ensuring adherence to service standards. Assist in maintaining a culture of gentle coaching and direct feedback outside of service hours.&middot; Coordinate and oversee the dining room operations during shifts, including seating arrangements and table assignments (when manager is not present).&middot; Ensure that all service staff provide exceptional customer service and handle guest requests promptly.&middot; Assist with training new servers on the steps of service and the SOPs&middot; Handle customer complaints and resolve issues in a professional manner (when manager is not present)&middot; Collaborate with the kitchen and bar staff to ensure timely and accurate order fulfillment (when manager is not present)&middot; Monitor and manage the flow of service to optimize efficiency and guest satisfaction.&middot; Assist with scheduling and managing shifts to ensure adequate staffing.&middot; Maintain a thorough knowledge of the menu, including specials, to effectively communicate with guests.&middot; Ensure the dining area is clean, organized, and well-maintained.&middot; Knowldege of Closing Procedures, Cash Handling, and Tip Distibution Systems.&middot; Ability to Run the floor as acting MOD and ensure smooth restaurant operations when the Manager is not present.Qualifications- Minimum 3-5 years experience working in an upscale restaurant- Experienice working with POS systems and basic math skills-Strong Team Player capable to leading by example and maintaining a culture of collaboration and cooperation in the restaurant-Ability to maintain service standards of the team through gentle coaching and mentoring- Strong sales skills with a focus on upselling menu items- Ability to work well under pressure in a fast-paced environment- Excellent communication and customer service skills&middot; Knowledge of food safety and sanitation regulations.&middot; Ability to work flexible hours, including evening, weekends, and holidays.Job Type: Full-timePay: From $17.00 per hourAbility to Commute:<ul><li>Honolulu, HI 96815 (Required)</li></ul>Ability to Relocate:<ul><li>Honolulu, HI 96815: Relocate before starting work (Required)</li></ul>Work Location: In person

Lead Server

Join Lotus Honolulu at Diamond Head and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lotus Honolulu at Diamond Head

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Lead Server