Urwah Admin

Lucidya

<div><h3 class="jobSectionHeader"><b>About Lucidya</b></h3><p>
Lucidya is transforming how brands connect with their audiences through AI-powered customer experience solutions. As the fastest-growing AI scale-up in the MENA region, we partner with enterprises across industries to unlock data-driven insights, fuel growth, and deliver exceptional customer engagement.</p><p>
We&rsquo;re on a mission to redefine customer experience, and we&rsquo;re looking for ambitious talent ready to grow with us.</p><p><b>
About the Role</b></p><p>
We are seeking a B2B Campaign Specialist to join our Performance Marketing team and help scale our marketing engine across KSA and the wider GCC.</p><p>
This is a hands-on, multi-disciplinary role where you will plan, execute, and optimize data-driven campaigns that directly impact Lucidya&rsquo;s growth. Working closely with our Paid Media, Content, and Business Development teams, you&rsquo;ll play a key role in driving brand awareness, lead generation, and pipeline growth.</p><p>
This opportunity is ideal for a B2B SaaS marketer with 3-5 years of performance marketing or campaign management experience who is ready to step up into a bigger challenge and fast-track their path toward senior leadership.</p><p><b>
Team Structure:</b></p><p>
You will be part of a cohesive team built around three key functions: Brand Marketing, Product Marketing, and Performance Marketing. This position sits within the Performance engine, giving you the opportunity to contribute directly to planning and shaping our growth initiatives.</p><p><b>
Reporting Structure:</b></p><p>
You will report to the Senior Integrated Marketing Manager</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul>
<li>Campaign Management: Plan and run end-to-end B2B marketing campaigns across KSA &amp; GCC, driving awareness, engagement, and qualified pipeline growth.</li>
<li>Performance Analysis: Define KPIs, monitor performance daily, and uncover insights behind results. Improve CPL, lead quality, and ROAS through data-driven decisions.</li>
<li>Cross-Functional Collaboration: Partner with Paid Media, Content, Automation, and Sales to align campaigns with messaging, objectives, and customer needs.</li>
<li>Audience Segmentation &amp; Localization: Tailor campaigns to target personas, adapting for Arabic-speaking markets and cultural nuances.</li>
<li>Budget Management: Plan, manage, and optimize campaign budgets with accuracy and ROI focus.</li>
<li>Creativity &amp; Experimentation: Contribute bold ideas, test new approaches, and embrace experimentation to fuel growth.</li>
<li>Market Awareness: Stay ahead of B2B SaaS marketing trends, competitor activity, and emerging best practices.</li>
</ul><h3 class="jobSectionHeader"><b>What You&rsquo;ll Achieve</b></h3><p>
In the first 60 days, you will:</p><ul>
<li>Take ownership of select campaigns under supervision.</li>
<li>Analyze past campaigns to identify quick wins.</li>
<li>Propose and test campaign ideas tailored to Arabic-speaking audiences.</li>
</ul><p>In the first 90 days, you will:</p><ul>
<li>Fully own and execute multi-channel campaigns end-to-end.</li>
<li>Present performance insights and optimization recommendations to stakeholders.</li>
<li>Manage campaign budgets with confidence and precision.</li>
<li>Lead small-scale automation/process improvements with Marketing Ops.</li>
</ul><p>Establish yourself as the go-to person for campaign execution, showing clear readiness to grow into strategic ownership.</p><p><b>
Requirements</b></p><p><b>
What We&rsquo;re Looking For</b></p><ul>
<li>Experience: 3-5 years in performance marketing, campaign management, or demand generation, ideally in B2B SaaS or enterprise IT products.</li>
<li>Regional Knowledge: Familiarity with EMEA markets and strong understanding of Arabic-speaking audiences.</li>
<li>Hands-on Mindset: Proactive, analytical, and not afraid to test, learn, and iterate quickly.</li>
<li>Growth-Oriented: Ambitious, curious, and eager to take on broader responsibilities as you ramp up.</li>
<li>Collaboration Skills: Proven ability to work cross-functionally with Marketing, Sales, and CX teams.</li>
<li>Project Management: Highly organized with excellent prioritization and deadline management skills.</li>
<li>Technical Know-how (Preferred): Experience with marketing automation (HubSpot, Marketo) and CRM tools (Salesforce).</li>
<li>Languages: Excellent written and verbal communication in English and Arabic.</li>
</ul><p><b>Why Join Lucidya?</b></p><ul>
<li>Be part of the leading AI scale-up in MENA, shaping the future of customer experience.</li>
<li>Step into a role designed for career progression into Senior Campaign Manager and beyond.</li>
<li>Competitive compensation, benefits, and professional growth opportunities.</li>
</ul><p><b>Interview Process</b></p><ul>
<li>Interview with our Talent Partner (MawHub) and Senior Integrated Marketing Manager</li>
<li>Task Assignment</li>
<li>Final Presentation Interview</li></ul></div>

B2B Campaign Specialist / Performance Marketer

<p></p><div><h3 class="jobSectionHeader"><b>About Lucidya</b></h3><p>
Lucidya is MENA&rsquo;s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are seeking a motivated and results-driven Account Executive to join our team. The Account Executive will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth. This role requires strong communication skills, strategic thinking, and the ability to deliver exceptional client experiences.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul>
<li>Build and maintain strong, long-term relationships with clients.</li>
<li>Act as the main point of contact for assigned accounts, ensuring client satisfaction and retention.</li>
<li>Identify new business opportunities within existing accounts and across new markets.</li>
<li>Develop and deliver presentations, proposals, and contracts to prospective clients.</li>
<li>Collaborate with internal teams (marketing, product, support) to meet client needs and achieve business objectives.</li>
<li>Meet and exceed sales targets and performance metrics.</li>
<li>Manage the full sales cycle from prospecting to closing deals.</li>
<li>Maintain accurate records of activities, opportunities, and client interactions in the CRM system.</li>
<li>Stay updated on industry trends, competitors, and market conditions.</li>
</ul><p><b>Requirements</b></p><p></p><ul>
<li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field (preferred).</li>
<li>Proven experience as an Account Executive, Sales Executive, or similar client-facing role.</li>
<li>Experience in Etimad portal.</li>
<li>Strong negotiation, communication, and interpersonal skills.</li>
<li>Ability to manage multiple accounts and prioritize effectively.</li>
<li>Demonstrated track record of meeting or exceeding sales targets.</li>
<li>Familiarity with CRM software and MS Office Suite.</li>
<li>Self-motivated with a proactive approach to identifying and pursuing opportunities.<br>
</li></ul><h3 class="jobSectionHeader"><b>Why Join Lucidya?</b></h3><p>
Shape the future of customer experience in MENA with an industry-leading platform.</p><p>
Join a fast-growing AI company at the forefront of digital transformation.</p><p>
Work with a mission-driven, collaborative team obsessed with product excellence.</p><p>
Competitive compensation, growth opportunities, and a chance to make a real impact.</p></div>

Account Executive

<div><p>We are seeking a Generative AI Engineer to join our team and help design, build, and optimize applications powered by large language models (LLMs) and other generative AI technologies. This role combines deep technical expertise with creativity in prompt design, system integration, and deployment of AI-driven solutions that deliver real-world impact.</p><p></p><p>
You will work closely with product, research, and engineering teams to develop scalable, reliable, and effective AI solutions&mdash;from backend infrastructure to prompt optimization.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>LLM Application Development: Build and deploy AI-powered applications leveraging LLMs, multimodal models, and generative AI frameworks.
</li><li>Prompt Engineering: Design, test, and optimize prompts to achieve reliable, high-quality outputs for diverse use cases.
</li><li>Model Integration: Integrate third-party models (e.g., OpenAI, Anthropic, open-source LLMs) into production systems using APIs and MCP servers.
</li><li>MLOps/AI Infrastructure: Configure and manage model-serving environments, ensuring scalability, security, and high availability.
</li><li>Data Handling: Preprocess and manage datasets to fine-tune or adapt models for specific business needs.
</li><li>Collaboration: Partner with product managers, designers, and researchers to align AI capabilities with user experience goals.
</li><li>Evaluation &amp; Monitoring: Define metrics, run experiments, and monitor generative AI systems for quality, bias, and performance.
</li><li>Innovation: Stay up to date with the latest advancements in generative AI and propose creative applications of emerging technologies.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Minimum Bachelor&rsquo;s degree in Computer Science, Data Science, or a related field.
</li><li>Strong background in AI/ML, with a focus on generative models.
</li><li>Strong proficiency in Python and hands-on experience with deep learning frameworks such as PyTorch, TensorFlow, and Hugging Face.
</li><li>Practical experience with LLM APIs (e.g., OpenAI, Anthropic, Cohere) or open-source models (e.g., LLaMA, Mistral, Falcon).
</li><li>Expertise in prompt engineering and prompt optimization for diverse tasks.
</li><li>Proven experience in configuring and setting up MCP servers or similar model-serving infrastructure.
</li><li>Strong problem-solving skills with the ability to translate complex business requirements into scalable AI solutions.
</li><li>Excellent communication and collaboration skills to work effectively across technical and non-technical teams.
</li><li>Proactive mindset with the ability to take ownership of challenges and drive solutions.
</li><li>Publications, research contributions, or involvement in open-source generative AI projects are a strong plus.</li>
</ul><p><b>Benefits</b></p><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><p>
This is more than just an engineering role. it&rsquo;s an opportunity to shape the infrastructure and technical future of Lucidya. You&rsquo;ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.</p><p>
We offer Employee Stock Option Plans (ESOP) to give you ownership in the company&rsquo;s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you&rsquo;ll have the autonomy to lead, innovate, and grow&mdash;both personally and professionally.</p></div>

Generative AI Engineer (Saudi-based only)

<div><p>The Data Engineer will play a crucial role in building and maintaining the data infrastructure at Lucidya. This role involves designing, developing, and managing scalable and robust data pipelines that support the analytics and machine learning teams. The Data Engineer will ensure that data is accessible, reliable, and organized to meet the growing analytical needs of the company.</p><p>
The ideal candidate will have a strong background in data modeling, ETL processes, and database technologies. In addition to technical skills, the Data Engineer should possess excellent problem-solving abilities and a proactive attitude toward collaboration with other teams.</p><p>
Key responsibilities include:</p><ul>
<li>Designing and implementing ETL processes to move and transform data from various sources.</li>
<li>Building and maintaining the data infrastructure necessary for data storage, processing, and analysis.</li>
<li>Collaborating with data analysts and data scientists to understand their data needs and provide relevant support.</li>
<li>Ensuring data quality and integrity throughout the data lifecycle.</li>
<li>Optimizing data storage and retrieval processes for performance and scalability.</li>
<li>Documenting data flows, transformations, and any changes to data architecture.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>3+ years of experience in a Data Engineer or similar role.</li>
<li>Strong knowledge of SQL and experience with database technologies (e.g., PostgreSQL, MySQL).</li>
<li>Proficient in programming languages such as Python, Java, or Scala.</li>
<li>Experience with ETL tools and frameworks (e.g., Apache Airflow, Talend, or similar).</li>
<li>Familiarity with cloud platforms (e.g., AWS, Google Cloud Platform, Azure) and their data services.</li>
<li>Knowledge of big data technologies (e.g., Hadoop, Spark) is a plus.</li>
<li>Strong attention to detail and ability to ensure data accuracy and consistency.</li>
<li>Excellent communication skills and ability to work collaboratively with cross-functional teams.</li>
</ul><p><b>Benefits</b></p><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><p>
This is more than just an engineering role&mdash;it&rsquo;s an opportunity to <b>shape the infrastructure and technical future of Lucidya</b>. You&rsquo;ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.</p><p>
We offer <b>Employee Stock Option Plans (ESOP)</b> to give you ownership in the company&rsquo;s success, along with <b>performance-based bonuses</b> to reward your impact and dedication. As part of a fast-growing team, you&rsquo;ll have the autonomy to lead, innovate, and grow&mdash;both personally and professionally.</p></div>

Data Engineer (Saudi-based only)

<div><p>Lucidya is the leading customer experience intelligence platform in the MENA region, helping organizations deeply understand and serve their customers using cutting-edge AI. As we expand our AI capabilities, we are building agentic AI services that can reason, plan, and act autonomously to deliver real business value.</p><p>
We are looking for an AI Agent Architect to design and lead the architecture of our next-generation AI agent systems.</p><p></p><p>
As an AI Agent Architect, you will own the end-to-end design of agent systems at Lucidya. Your role is to define how agents reason, interact with tools, collaborate as multi-agent systems, manage memory, and operate safely at scale. You will work closely with ML engineers, backend engineers, product managers, and UX designers to turn advances in LLMs and agent frameworks into robust, production-ready systems fully integrated with Lucidya&rsquo;s platform.</p><p>
We are seeking someone with a deep understanding of AI technologies who can architect systems that enable intelligent, goal-driven behaviors in our products. Collaboration is key: you will work across teams to align AI solutions with business needs, enhance user experiences, and bring innovative ideas from concept to production.</p><p></p><h3 class="jobSectionHeader"><b>
Key Tasks &amp; Responsibilities</b></h3><ul>
<li>Design and implement the architecture of Lucidya&rsquo;s AI agents, including reasoning loops, planning, reflection, and multi-agent collaboration.
</li><li>Research and apply state-of-the-art methods in machine learning, natural language processing, and reinforcement learning.
</li><li>Guide the development of prototypes and proof-of-concept models, experimenting with emerging technologies.
</li><li>Collaborate with software engineers and data scientists to integrate AI capabilities seamlessly into Lucidya products.
</li><li>Architect scalable and secure agent&ndash;tool interactions (e.g., CRM, analytics APIs, external systems).
</li><li>Ensure AI solutions align with product goals and deliver measurable business value.
</li><li>Design short-term and long-term memory architectures for agents.
</li><li>Build retrieval-augmented generation (RAG) pipelines using vector databases (Pinecone, Weaviate, FAISS).
</li><li>Conduct evaluations of agent performance and optimize algorithms based on analytics and user feedback.
</li><li>Define observability standards for monitoring, debugging, and improving agent behaviors.
</li><li>Produce clear design documentation, specifications, and best practices for AI agent development.
</li><li>Establish AI governance and safety guardrails, ensuring agents act responsibly and in compliance with regulations.
</li><li>Stay current on the latest advancements in LLM, multi-agent, and AI systems research.
</li><li>Mentor engineers on agent orchestration and AI architecture best practices.
</li><li>Act as the subject matter expert and key driver of agentic AI within Lucidya.</li>
</ul><p><b>Requirements</b></p><ul>
<li>BA/BS or Master&rsquo;s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
</li><li>5+ years of experience in AI/ML development with a proven track record in AI system architecture.
</li><li>Demonstrated experience designing and deploying LLM-driven or multi-agent AI systems.
</li><li>Strong knowledge of AI algorithms, including supervised, unsupervised, and reinforcement learning.
</li><li>Proficiency in programming languages such as Python (Java or equivalent a plus).
</li><li>Hands-on experience with ML frameworks (TensorFlow, PyTorch).
</li><li>Expertise in LLM frameworks (LangChain, LlamaIndex, AutoGen, Semantic Kernel).
</li><li>Experience with natural language processing and modern NLP libraries.
</li><li>Familiarity with cloud platforms (AWS, GCP, Azure) and MLOps tools (MLflow, Weights &amp; Biases, Docker, Kubernetes).
</li><li>Solid grounding in software architecture principles and distributed systems.
</li><li>Strong analytical and problem-solving skills with an innovative mindset.
</li><li>Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
</li><li>Collaborative team player with the ability to lead discussions on AI system design.</li>
</ul><p><b>Benefits</b></p><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><p>
This is more than just an engineering role. it&rsquo;s an opportunity to shape the infrastructure and technical future of Lucidya. You&rsquo;ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.</p><p>
We offer Employee Stock Option Plans (ESOP) to give you ownership in the company&rsquo;s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you&rsquo;ll have the autonomy to lead, innovate, and grow&mdash;both personally and professionally.</p></div>

AI Agent Architect (Saudi-based only)

<div><p>We are looking for a junior Quality Assurance (QA) engineer to work on manual testing to ensure product quality. QA engineer responsibilities include designing and implementing tests plans, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.) The QA technician role plays an important part in our company&rsquo;s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we&rsquo;d like to meet you. Ultimately, you should monitor all stages of software development to identify and resolve system<br>
malfunctions to meet quality standards.</p><p></p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li><ul><li>Review requirements, specifications and technical design documents to provide timely and meaningful feedback.</li>
<li>Create detailed, comprehensive and well-structured test plans and test cases.</li>
<li>Estimate, prioritize, plan and coordinate testing activities.</li>
<li>Identify, record, document thoroughly and track bugs.</li>
<li>Perform thorough regression testing when bugs are resolved.</li>
<li>Develop and apply testing processes for new and existing products to meet client needs.</li>
<li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements.</li>
<li>Monitor debugging process results.</li>
<li>Investigate the causes of non-conforming software and train users to implement solutions.</li>
<li>Track quality assurance metrics, like defect densities and open defect counts.</li>
<li>Stay up-to-date with new testing tools and test strategies.</li>
</ul></li></ul><p><b>Requirements</b></p><ul>
<li>BS/MS degree in Computer Science, Engineering or a related subject.</li>
<li>Background and career interest in software quality assurance.</li>
<li>Strong knowledge of software QA methodologies, tools and processes.</li>
<li>Experience in writing clear, concise and comprehensive test plans and test cases.</li>
<li>Understanding of Agile/Scrum development process.</li></ul></div>

Software Quality Assurance - Remotely

<div><h3 class="jobSectionHeader"><b>About Lucidya</b></h3><p>
Lucidya is a leading SaaS company empowering organizations in the MENA region to deliver exceptional customer experiences through AI-powered customer intelligence. We serve some of the region&rsquo;s biggest brands, helping them understand their audiences, improve engagement, and make data-driven decisions at scale.</p><h3 class="jobSectionHeader"><b>
Why We&rsquo;re Hiring</b></h3><p>
As Lucidya continues to grow and expand its product suite, we&rsquo;re looking for a Senior Product Designer to lead strategic design initiatives, drive product quality across squads, and mentor the next generation of design talent. This is a remote role for a bilingual (Arabic and English) professional passionate about designing impactful, user-centered digital experiences.</p><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul>
<li>Lead end-to-end product design initiatives across 1&ndash;2 squads.</li>
<li>Mentor and manage junior and mid-level designers, providing regular feedback and support.</li>
<li>Maintain and evolve Lucidya&rsquo;s design system for scalability and consistency.</li>
<li>Collaborate closely with Product, Engineering, Customer Success, Sales, and Leadership teams.</li>
<li>Review design work and squad-level KPIs to ensure quality and alignment.</li>
<li>Conduct usability testing and leverage data to improve product experiences.</li>
<li>Tackle complex UX problems in a fast-paced, multi-product environment.</li>
</ul><h3 class="jobSectionHeader"><b>What Success Looks Like</b></h3><ul>
<li>High usability testing success rates and improved design consistency across products.</li>
<li>Reduced iterations before design approval.</li>
<li>Strong accessibility compliance across your squad&rsquo;s work.</li>
<li>Junior designers under your guidance grow in their craft and confidence.</li>
<li>Clear impact on delivering key product roadmap items within your first 90&ndash;120 days.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h3><ul>
<li>6+ years of experience in product design, ideally within structured companies or creative agencies.</li>
<li>Fluent in Arabic and English (written and spoken) &ndash; a must-have.</li>
<li>Proven experience leading or mentoring designers.</li>
<li>Strong background in front-end implementation and working with large design systems.</li>
<li>Advanced proficiency in Figma, Jira, and Trello.</li>
<li>Strong communication, collaboration, and problem-solving skills.</li>
<li>A hands-on designer who enjoys rolling up their sleeves and delivering polished work.</li>
</ul><h3 class="jobSectionHeader"><b>Nice to Have</b></h3><ul>
<li>Experience designing for AI or SaaS products.</li>
<li>Familiarity with accessibility standards and design performance metrics.</li>
<li>Background working in fast-paced, cross-functional teams.</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Lucidya?</b></h3><ul>
<li>Work with a mission-driven, collaborative team shaping the future of AI-powered customer experiences in the MENA region.</li>
<li>Fully remote flexibility with an opportunity to work closely with diverse teams across the business.</li>
<li>A chance to take on both leadership and hands-on design challenges.</li>
<li>Grow your career in a product-centric environment that values quality, speed, and impact.</li></ul></div>

Senior Product Designer (Remote)

Join Lucidya and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.