Qureos Mentor

Lumovy Technology Solutions

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 The
 
 
 Customer Success Specialist within
 
 
 the
 
 
 Customer Experience &amp; Growth (CXG)
 
 
 team for
 
 
 Business Applications
 
 
 plays a critical role in driving and delivering high-impact partner-facing events, such as the
 
 
 Dynamics 365 Solution Architect Bootcamps
 
 
 and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with
 
 
 Dynamics 365
 
 
 ,
 
 
 Power Platform
 
 
 , and
 
 
 Copilot Studio/AI Agent development
 
 
 .
 
 
 The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
 
 
 
 Essential Functions
 
 
 
 
 
 Demand Generation &amp; Partner Registration
 
 
 
 
 <ul>
 <li>
 Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
 </li>
 <li>
 Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
 </li>
 <li>
 Facilitate partner qualification, registration, and approval processes with timely communication.
 </li>
 <li>
 Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
 
 
 </li>
 </ul>
 
 
 Content Management
 
 
 
 
 <ul>
 <li>
 Partner with Product Teams and Solution Architects to develop event content by product track.
 </li>
 <li>
 Manage content schedules and milestones; ensure alignment with event timelines.
 </li>
 <li>
 Support presenters with templates, logistics, and review processes.
 </li>
 <li>
 Coordinate and manage office hours for content support.
 
 
 </li>
 </ul>
 
 
 End-to-End Event Planning &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Lead project planning, status reporting, and weekly cross-functional stand-ups.
 </li>
 <li>
 Maintain and execute against a detailed project timeline across all event workstreams.
 </li>
 <li>
 Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
 </li>
 <li>
 Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
 </li>
 <li>
 Respond to and resolve real-time onsite issues.
 
 
 </li>
 </ul>
 
 
 Post-Event Wrap-Up
 
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on post-event survey feedback.
 </li>
 <li>
 Conduct internal debriefs to extract lessons learned and integrate into future planning.
 </li>
 <li>
 Deliver post-event reports, including participation metrics and recommendations for improvement.
 
 
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
 </li>
 <li>
 Maintain partner satisfaction and program growth as key success metrics.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 
 Core Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Excellent organization and attention to detail.
 </li>
 <li>
 Self-motivated with proactive follow-up and project ownership.
 </li>
 <li>
 Capable of working independently and cross-functionally with diverse teams.
 </li>
 <li>
 Strong presentation and stakeholder engagement skills.
 </li>
 <li>
 Analytical mindset and adaptability to manage multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Previous experience at Microsoft or with the Microsoft partner channel.
 </li>
 <li>
 Background as a Partner or Customer Success Manager.
 </li>
 <li>
 Experience in customer/stakeholder-facing relationship roles.
 </li>
 <li>
 Prior event management experience is a strong plus.
 </li>
 <li>
 Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
 </li>
 <li>
 Comfortable working 3&ndash;4+ hours during Pacific Time business hours.
 
 
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 
 
 <ul>
 <li>
 Partner satisfaction and feedback.
 </li>
 <li>
 Growth and expansion of the partner skilling program.
 </li>
 <li>
 Timely and effective cross-team communication and coordination.
 </li>
 <li>
 Execution excellence across logistics, content, and stakeholder engagement.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
</div>

Customer Success Specialist

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at http://www.illuminatechnology.com www.illuminatechnology.com http://www.illuminatechnology.com http://www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 As a Dynamics 365 Finance and Operations Dev, you will be responsible for collaborating with the client /end business and the technology teams; is responsible for implementing large Microsoft Dynamics 365 Commerce projects; is client-focused, team-oriented, and with exceptional communication skills
 
 
 </li>
 </ul>
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Plan, configure and implement D365 Commerce for our clients
 </li>
 <li>
 Employ your knowledge of business processes and D365 Commerce to develop solutions
 </li>
 <li>
 Create Business process work-though, functional requirements documents and functional design documents for in-scope functionality
 </li>
 <li>
 Be the interface between our clients and our development &amp; quality engineering teams &ndash; providing clarification to queries that arise
 </li>
 <li>
 Perform user acceptance testing of the functional requirements of the system and business processes
 </li>
 <li>
 You will participate in the setup and execution of project workflows
 </li>
 <li>
 Managing and building client relationships is your foremost responsibility
 </li>
 <li>
 You will plan, prioritize, and create a project plan
 </li>
 <li>
 You will be a team player with strong communication skills and proactively contribute to team discussions
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 5-7 years of experience as Functional Consultant in Dynamics 365 / Dynamics AX in Retail module; with at least 3 years of expertise in Dynamics 365 Commerce
 </li>
 <li>
 Must have performed at least two full lifecycle implementations of D365 Commerce / AX 2012 Retail implementations
 </li>
 <li>
 Hands on experience in the Retail/Commerce and e-Commerce industry with a sound understanding of the value flow within ERP systems
 </li>
 <li>
 Good at client interactions, able to set &amp; manage stakeholder expectation
 </li>
 <li>
 Ability to manage requirements/scope and risks appropriately
 </li>
 <li>
 Ability to identify risks, issues, find solution and plan/mitigate/resolve them
 </li>
 <li>
 Experience of rollouts, deployments, upgrade
 </li>
 <li>
 Experience of setting up new stores, store migrations
 </li>
 <li>
 Experience of code / fix push to MPOS and CPOS
 </li>
 <li>
 Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station
 </li>
 <li>
 Good exposure to Finance &amp; SCM domains and Retail industry knowledge
 </li>
 <li>
 Ability to build the necessary test artifacts to test the functionality of the modules deployed
 </li>
 <li>
 Good presentation and communication skills
 </li>
 <li>
 Create end-user documentation
 </li>
 <li>
 Plan and implement user onboarding and support post onboarding hyper care
 </li>
 <li>
 Work with a global team and guide them with issue resolution
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Knowledge of Azure
 </li>
 <li>
 Knowledge of integration with other ERP / business systems
 </li>
 <li>
 Knowledge of Project Management
 </li>
 <li>
 Knowledge of SQL to write a basic query
 </li>
 <li>
 Dynamics 365 Retail/ Commerce certifications
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
</div>

D365 Retail Commerce Functional Consultant

Join Lumovy Technology Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lumovy Technology Solutions

ABOUT_COMPANY

Customer Success Specialist

D365 Retail Commerce Functional Consultant