Qureos Mentor

Lyxel&Flamingo (L&F)

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 Role Overview
 
 
 
 The Group Head &ndash; Media Account Management will be responsible for leading a portfolio of key paid media accounts, managing and mentoring Account Managers, and acting as a strategic partner to clients&mdash;especially across
 
 D2C and performance-driven brands
 
 . This role combines
 
 client leadership, revenue growth, team development, and operational excellence
 
 , ensuring long-term client retention and scalable business impact.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Leadership &amp; Strategy
 
 
 <ul>
 <li>
 Act as the senior point of contact for key clients, building long-term, trust-based relationships.
 </li>
 <li>
 Develop a deep understanding of client business objectives (short-term &amp; long-term) and translate them into actionable media strategies.
 </li>
 <li>
 Ensure clients receive high-quality, cost-effective, and ROI-driven media solutions.
 </li>
 <li>
 Set clear expectations with clients on deliverables, timelines, performance benchmarks, and outcomes.
 </li>
 <li>
 Drive account retention, relationship growth, and client satisfaction across the portfolio.
 </li>
 <li>
 Identify opportunities to increase media spends, retainers, and introduce new services/products.
 </li>
 </ul>
 
 
 Revenue Growth &amp; Business Expansion
 
 
 <ul>
 <li>
 Own revenue growth across managed accounts through upselling, cross-selling, and new initiatives.
 </li>
 <li>
 Collaborate with cross-functional teams (SEO, Creative, Video, Tech, Analytics) to unlock integrated growth opportunities.
 </li>
 <li>
 Participate actively in new business pitches, including research, insights, and presentation development.
 </li>
 <li>
 Identify and plan media strategies for key moments such as festive seasons, sporting events, and cultural occasions.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of Media Account Managers and executives.
 </li>
 <li>
 Set KRAs, performance metrics, and growth paths for team members.
 </li>
 <li>
 Coach teams on strategic thinking, client communication, and performance-driven execution.
 </li>
 <li>
 Encourage cross-functional exposure and learning opportunities for team growth.
 </li>
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 Ensure knowledge sharing, best practices, and learnings are implemented across similar accounts.
 </li>
 </ul>
 
 
 Operations, Processes &amp; Governance
 
 
 <ul>
 <li>
 Oversee smooth account operations including invoicing, contracts, and meeting cadence (weekly/monthly reviews).
 </li>
 <li>
 Ensure timely, accurate, and insightful reporting that is data-driven and outcome-focused.
 </li>
 <li>
 Establish and enforce onboarding checklists and processes for new and existing accounts.
 </li>
 <li>
 Conduct regular internal reviews to improve planning, execution, and campaign performance.
 </li>
 <li>
 Ensure internal ROI benchmarks are defined and consistently achieved across accounts.
 </li>
 </ul>
 
 
 Media Excellence &amp; Innovation
 
 
 <ul>
 <li>
 Oversee media planning and execution to ensure alignment with approved strategies.
 </li>
 <li>
 Stay updated on platform innovations (Google, Meta, programmatic, emerging paid channels).
 </li>
 <li>
 Ensure 100% certification and continuous upskilling of teams across relevant media platforms.
 </li>
 <li>
 Drive adoption of new ad formats, innovations, and performance levers across accounts.
 </li>
 <li>
 Brainstorm with media ops and account teams on optimization and performance improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 6+ years of experience in media account management, preferably in an agency environment.
 </li>
 <li>
 Strong exposure to
 
 paid media and performance marketing
 
 , especially for
 
 D2C brands
 
 .
 </li>
 <li>
 Proven experience managing teams and large client portfolios.
 </li>
 <li>
 Strong client-facing, stakeholder management, and presentation skills.
 </li>
 <li>
 Data-driven mindset with a clear understanding of ROI, CAC, LTV, and performance metrics.
 </li>
 <li>
 Ability to balance strategic thinking with execution excellence.
 </li>
 <li>
 High ownership, problem-solving ability, and commercial acumen.
 </li>
 </ul>
 
 
</div>

Group Head - Account Management (Google/Meta)

Join Lyxel&Flamingo (L&F) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lyxel&Flamingo (L&F)

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Group Head - Account Management (Google/Meta)