Qureos Mentor

Maison Aurora Holiday Homes Co. LLC

About Maison Aurora Holiday HomesMaison Aurora is a boutique holiday home operator based in Dubai, offering exceptional guest experiences across a curated portfolio of premium short-term rental properties. We are committed to high standards, personalized service, and the details that turn a stay into a memory.As we grow, we are looking for a dependable and personable Guest Relations &amp; Ground Operations Associate to represent our brand on the ground and ensure our guests receive seamless, professional, and memorable service.Position SummaryThis is a hands-on guest-facing operations role, ideal for a hospitality professional who thrives in a dynamic environment. The successful candidate will be responsible for managing check-ins and check-outs, overseeing property readiness, supervising vendors, and resolving service issues across our Downtown Dubai listings.Key Responsibilities<ul><li>Guest Check-Ins: Personally welcome guests, assist with luggage, provide access, and conduct property walkthroughs</li><li>Guest Check-Outs: Coordinate post-check-out inspections and cleaning logistics</li><li>Quality Assurance: Perform property inspections to meet cleanliness and presentation standards</li><li>Vendor Coordination: Manage housekeeping teams, maintenance personnel, deliveries, and other service providers</li><li>Issue Resolution: Address guest concerns, maintenance issues, and complaints with urgency and professionalism</li><li>Property Knowledge: Maintain detailed understanding of each unit&rsquo;s features, amenities, and special instructions</li><li>Guest Feedback: Collect, respond to, and act on guest feedback to ensure high satisfaction and repeat bookings</li><li>Maintenance Reporting: Track and follow up on repair needs to ensure quick resolution</li><li>Documentation: Maintain checklists, logs, and inspection records to ensure accountability</li></ul>Requirements<ul><li>Minimum 1 year of experience in guest relations, front office, or operations, ideally in hospitality or short-term rentals</li><li>Fluent in English; Arabic or additional languages are a plus</li><li>Familiar with OTA platforms such as Airbnb and Booking.com</li><li>Tech-savvy, with basic knowledge of operational tools and mobile apps</li><li>Strong attention to detail and a focus on guest satisfaction</li><li>Calm and efficient under pressure, especially during guest emergencies or service disruptions</li><li>Available to work flexible shifts, including evenings, weekends, public holidays, and overnight as needed</li><li>Knowledge of Dubai&rsquo;s key tourist areas and neighborhoods</li><li>Based in Dubai (preferably within 15 minutes of Downtown Dubai)</li><li>Able to start immediately</li></ul>Preferred Knowledge (a plus, not required)<ul><li>Property management tools (e.g., Hostaway, Guesty)</li><li>Building management systems (e.g., Sakani)</li><li>DTCM portal for guest registration and compliance</li></ul>Personal Attributes<ul><li>Professional, friendly, and guest-oriented</li><li>Self-motivated and independent, with strong follow-through</li><li>Organized and hygienic with an eye for detail</li><li>Proactive, with a solutions-oriented mindset</li><li>Eager to learn and grow in a fast-paced environment</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to work flexible shifts, including evenings, weekends, and overnights?</li><li>Are you available to start immediately?</li><li>How do you usually travel to Downtown Dubai (car, public transport, scooter, etc.)? </li><li>Do you have experience using platforms like Airbnb, Booking.com, Hostaway, or Guesty?</li><li>Do you have a UAE driving license?</li></ul>Experience:<ul><li>guest relations, hospitality, or a customer-facing role: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Dubai) (Required)</li></ul>Work Location: On the road

Guest Relations & Ground Operations Associate

Join Maison Aurora Holiday Homes Co. LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Maison Aurora Holiday Homes Co. LLC

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Guest Relations & Ground Operations Associate