Guest Relations & Ground Operations Associate

About Maison Aurora Holiday Homes

Maison Aurora is a boutique holiday home operator based in Dubai, offering exceptional guest experiences across a curated portfolio of premium short-term rental properties. We are committed to high standards, personalized service, and the details that turn a stay into a memory.

As we grow, we are looking for a dependable and personable Guest Relations & Ground Operations Associate to represent our brand on the ground and ensure our guests receive seamless, professional, and memorable service.

Position Summary

This is a hands-on guest-facing operations role, ideal for a hospitality professional who thrives in a dynamic environment. The successful candidate will be responsible for managing check-ins and check-outs, overseeing property readiness, supervising vendors, and resolving service issues across our Downtown Dubai listings.

Key Responsibilities

• Guest Check-Ins: Personally welcome guests, assist with luggage, provide access, and conduct property walkthroughs
• Guest Check-Outs: Coordinate post-check-out inspections and cleaning logistics
• Quality Assurance: Perform property inspections to meet cleanliness and presentation standards
• Vendor Coordination: Manage housekeeping teams, maintenance personnel, deliveries, and other service providers
• Issue Resolution: Address guest concerns, maintenance issues, and complaints with urgency and professionalism
• Property Knowledge: Maintain detailed understanding of each unit’s features, amenities, and special instructions
• Guest Feedback: Collect, respond to, and act on guest feedback to ensure high satisfaction and repeat bookings
• Maintenance Reporting: Track and follow up on repair needs to ensure quick resolution
• Documentation: Maintain checklists, logs, and inspection records to ensure accountability

Requirements

• Minimum 1 year of experience in guest relations, front office, or operations, ideally in hospitality or short-term rentals
• Fluent in English; Arabic or additional languages are a plus
• Familiar with OTA platforms such as Airbnb and Booking.com
• Tech-savvy, with basic knowledge of operational tools and mobile apps
• Strong attention to detail and a focus on guest satisfaction
• Calm and efficient under pressure, especially during guest emergencies or service disruptions
• Available to work flexible shifts, including evenings, weekends, public holidays, and overnight as needed
• Knowledge of Dubai’s key tourist areas and neighborhoods
• Based in Dubai (preferably within 15 minutes of Downtown Dubai)
• Able to start immediately

Preferred Knowledge (a plus, not required)

• Property management tools (e.g., Hostaway, Guesty)
• Building management systems (e.g., Sakani)
• DTCM portal for guest registration and compliance

Personal Attributes

• Professional, friendly, and guest-oriented
• Self-motivated and independent, with strong follow-through
• Organized and hygienic with an eye for detail
• Proactive, with a solutions-oriented mindset
• Eager to learn and grow in a fast-paced environment

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Application Question(s):

• Are you available to work flexible shifts, including evenings, weekends, and overnights?
• Are you available to start immediately?
• How do you usually travel to Downtown Dubai (car, public transport, scooter, etc.)?
• Do you have experience using platforms like Airbnb, Booking.com, Hostaway, or Guesty?
• Do you have a UAE driving license?

Experience:

• guest relations, hospitality, or a customer-facing role: 1 year (Required)

Language:

• English (Required)

Location:

• Dubai (Dubai) (Required)

Work Location: On the road