Qureos Mentor

Majid Al Futtaim Retail

Customer Care Officer responsiblities:&middot; Respond to customer inquiries via multiple channels (Walk in, phone, email) in a professional, courteous, and timely manner.&middot; Provide accurate information regarding products, services, pricing, and company policies.&middot; Resolve customer issues and complaints by identifying the problem and offering appropriate solutions.&middot; Process customer orders, returns, and exchanges, ensuring smooth transactions and adherence to company policies.&middot; Record and document customer interactions and transactions, including inquiries, complaints, and comments, using the company&rsquo;s CRM or other support tools.&middot; Follow up with customers to ensure satisfaction after resolving issues and to check on ongoing concerns.&middot; Identify recurring problems or service gaps and escalate to the appropriate department for resolution.&middot; Collaborate with other departments (e.g., sales, technical support, logistics) to ensure a seamless customer experience.&middot; Maintain a positive attitude and professional demeanor, even when handling difficult or upset customers.&middot; Meet or exceed performance metrics, including call response times, issue resolution times, and customer satisfaction scores.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you a UAE National?</li><li>Do you have family book?</li></ul>

Customer Service Officer

Join Majid Al Futtaim Retail and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Majid Al Futtaim Retail

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Customer Service Officer