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Malik Travel SLU

Job Summary:We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our dynamic travel agency team. The CSR will serve as the primary point of contact for clients, providing information about travel products, booking services, resolving inquiries, and ensuring a seamless and positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and in-person regarding travel products, packages, bookings, and services.</li><li>Assist customers in selecting travel destinations, transportation, accommodations, and other travel-related services.</li><li>Process bookings, modifications, cancellations, and refunds accurately in the system.</li><li>Handle customer complaints and issues efficiently and professionally, ensuring resolution and satisfaction.</li><li>Stay up-to-date with travel regulations, airline policies, visa requirements, and destination information.</li><li>Maintain customer records and documentation according to company procedures.</li><li>Collaborate with internal teams (sales, operations, finance) to ensure smooth service delivery.</li><li>Promote travel packages, upsell additional services, and meet sales targets when applicable.</li><li>Follow up with clients to confirm bookings and ensure all travel documents are provided.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative (CSR) Female – Travel Agency - Lahore (In Person Role)

Position OverviewWe are seeking a highly skilled and detail-oriented Accounts Manager to lead and manage the accounting operations of our travel agency. The ideal candidate will bring strong financial acumen, excellent organizational skills, and demonstrated hands-on experience with Orbis accounting software and Microsoft Excel. This role is critical to ensuring the integrity, accuracy, and efficiency of all financial processes within the organization.Key Responsibilities<ul><li>Oversee and manage the daily accounting operations, including:</li><li>Accounts payable and receivable</li><li>Bank and account reconciliations</li><li>General ledger maintenance</li><li>Invoicing and credit management</li><li>Prepare accurate and timely monthly, quarterly, and annual financial reports and statements.</li><li>Maintain the integrity of financial data in Orbis , ensuring all transactions are recorded correctly and in real-time.</li><li>Leverage Microsoft Excel for financial analysis, reporting, and data modeling (including advanced formulas, pivot tables, and VLOOKUPs).</li><li>Monitor and manage company cash flow, budgeting, and financial forecasting.</li><li>Collaborate with cross-functional teams to ensure financial accuracy related to bookings, supplier payments, commissions, and receivables.</li><li>Ensure compliance with internal financial controls, policies, and relevant regulatory requirements.</li><li>Coordinate with auditors, tax consultants, and financial institutions as needed.</li><li>Identify and implement improvements to accounting processes and systems to drive efficiency and accuracy.</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related discipline.</li><li>Minimum of 3&ndash;5 years of accounting experience, preferably within the travel &amp; Tourism industry</li><li>Mandatory proficiency in Orbis accounting software.</li><li>Advanced proficiency in Microsoft Excel, including financial modeling, pivot tables, data analysis, and automation tools.</li><li>Solid understanding of accounting principles, practices, standards, and financial regulations.</li><li>High attention to detail and excellent analytical and problem-solving skills.</li><li>Strong organizational and time management abilities, with the capacity to meet deadlines under pressure.</li><li>Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments.</li></ul>Preferred Qualifications<ul><li>Experience handling multi-currency transactions and international supplier payments.</li><li>Knowledge of local tax regulations and reporting requirements.</li><li>Professional certification such as CPA, ACCA, or equivalent (preferred but not mandatory).</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunities for professional growth and development</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Accounts Manager - Travel related - Lahore (In Person Role)

Join Malik Travel SLU and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Malik Travel SLU

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Customer Service Representative (CSR) Female – Travel Agency - Lahore (In Person Role)

Accounts Manager - Travel related - Lahore (In Person Role)