Qureos Mentor

Marlborough Country Club

<div><div><b>Position Overview</b></div><div>
The Member Services Assistant works closely with the Office Manager to keep daily club operations running smoothly. This role assists with billing and A/P data entry, supports membership communication, and plays an active part in planning and executing club dining and social events. This position is ideal for someone who enjoys a blend of administrative work, member interaction, and event support.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Member Relations &amp; Communication:</b></div><ul><li>
Serve as a warm and professional point of contact for members in person, over the phone, and via email.</li><li>
Assist with dining reservations, event registrations, inquiries, and special requests.</li><li>
Support new member onboarding and help maintain up-to-date membership records.</li><li>
Assist in preparing and distributing club communications, including weekly emails, announcements, and promotional materials.</li><li>
Manage routine updates to the clubs member website to ensure accurate, timely communication of events, dining programs, and club information.</li></ul><div></div><div><b><br>
Event &amp; Food &amp; Beverage Support:</b></div><ul><li>
Work with the Event Manager and F&amp;B leadership on event coordination and logistics.</li><li>
Assist with seating charts, menus, signage, RSVPs, confirmations, and event setup materials.</li><li>
Provide day-of-event support including check-in, coordination with service staff, and member assistance.</li><li>
Maintain accurate menus, hours, and dining information in the clubs communication systems.</li></ul><div></div><div><b><br>
Office &amp; Administrative Support (Supporting the Office Manager):</b></div><ul><li>
Assist the Office Manager with daily office operations and administrative tasks.</li><li>
Perform accounts payable and accounts receivable data entry, coding, and invoice processing.</li><li>
Help with monthly billing cycles, statement questions, and general accounting support.</li><li>
Process incoming/outgoing mail and maintain organized digital and physical filing systems.</li><li>
Monitor office supply inventory and assist with vendor coordination as needed.</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
Prior experience in hospitality, customer service, office administration, or event coordination preferred.</li><li>
Strong communication and interpersonal skills with a member-service mindset.</li><li>
Detail-oriented with excellent organizational and multitasking skills.</li><li>
Comfortable with basic accounting tasks, data entry, and Microsoft Office; experience with club management systems (Northstar, Jonas, ClubEssential, etc.) is a plus.</li><li>
Team-oriented, positive attitude, and the ability to thrive in a dynamic environment.</li></ul><div></div><div><b><br>
Schedule &amp; Compensation:</b></div><ul><li>
Full-time position with primarily weekday hours; some evening/weekend support required for major events.</li><li>
Competitive compensation based on experience.</li><li>
Benefits may include health insurance, paid time off, 401(k), meals, and club-use perks.</li></ul><div><br>
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How to Apply</b></div><div>
Please submit your r&eacute;sum&eacute; and a brief cover letter to Mark Nowosielski, General Manager at MarkN@marlboroughcc.com</div></div>

Member Service Assistant

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Marlborough Country Club

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Member Service Assistant